Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Ordered a rather bulky item from Robinsons and the item arrived in good condition the following day! Fast and efficient service 👍”

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Posted 2 years ago

“i bought the buydeem steamer. the delivery is 2 day after the order. the product is good and useful.”

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Posted 2 years ago

“The online purchase was very easy, the delivery was quick and efficient. Will order again. Just feedback, I would appreciate it if the shirts I ordered are available in the same size but in different colors then if there is a way to alert us or if we can make a wish list so that auto emails are delivered when new items become available”

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Posted 2 years ago

“Very fast delivery and happy with the service.”

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Posted 2 years ago

“Bought 2 Robinson hotel series bath towel, very disappointed with the quality. Towel fibre coming loose and stuck to skin when wiping down.”

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Posted 2 years ago

Hi Catherine, Thank you for taking the time to leave us a review regarding your recent purchase of our Hotel Collection Splendour Bath Sheets. Here at Robinsons, we pride ourselves on the quality of our products and strive to deliver only the best for our valued customers. We are deeply concerned to hear that you found the Hotel Collection Splendour Bath Sheets to be lacking in quality, and have reached out to you via email to better understand your concerns. We look forward to working towards a resolution with you on this matter, and hope to hear back from you soon.

Posted 2 years ago

“Selling quality Goods”

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Posted 2 years ago

“Prompt and Fast Delivery”

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Posted 2 years ago

“Prompt response… good service”

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Posted 2 years ago

“Really miss Robinsons physical retail store! Still got good deal on their online store…”

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Posted 2 years ago

“Great items and service 👌”

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Posted 2 years ago

“Easy to navigate the website, but a bit difficult to return and refund the unwanted item.”

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Posted 2 years ago

“The items are well packed and delivery within 3 days b2b. Excellent”

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Posted 2 years ago

“Item received in good condition and delivery time was fast. Very efficient!”

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Posted 2 years ago

“Fast delivery. Received the items within3 days.”

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Posted 2 years ago

“Premium product offerings; great quality and prompt reliable delivery.”

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Posted 2 years ago

“Very good customer service, even offer 30 days return..”

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Posted 2 years ago

“I'm very impressed with the fast next day delivery on my order. I got continuous updating on the tracking notices.”

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Posted 2 years ago

“I purchased a Hillcrest Sensation Memory Foam Pillow which the size shown as 60cmx40cm on website. When the item received, it much smaller & I measured: it 55cm in width instead of 60cm. It stated All products may vary due to product enhancement on item webpage but I thought the difference of 5cm is too much.”

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Posted 2 years ago

Hi Jess, Thank you so much for taking the time to leave us a review regarding your recent order from Robinsons, and we are very sorry to hear of this issue. We appreciate you bringing this to our attention, and have reached out to you privately via email. Please be assured that we take your feedback seriously, and are committed to working towards a resolution with you. We look forward to hearing back from you very soon.

Posted 2 years ago

“My son loves the boxer i bought for him.Fit his size.The quality is good and he feels comfy wearing it.Money well spent.😄👍”

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Posted 2 years ago

“I have yet to receive resolution over defective product”

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Posted 2 years ago

Hi Esther, Thank you so much for taking the time to leave us a review regarding your recent purchase from Robinsons. We are very sorry to hear that the products you purchased from us were not received in satisfactory condition. We understand you have since been in touch with our Customer Support team, and that we have been able to reach a resolution on this issue. Please definitely feel free to reach out to us anytime if there is anything more we can do to assist you with this, we're always happy to help!

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews