Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“I’d like to commend Robinsons for its excellent customer service that is rare in Singapore’s retail industry. Prompt efficient reply post purchase”

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Posted 2 years ago

“I had purchased Sudio ETT wireless earphones along with other main purchases. The set delivered was defective and was given a replacement set which was also not in a working condition. I was supposed to use it on an overseas trip but to no avail. I’m currently away and will return in a fortnight’s time. The customer service was unable to get the supplier to contact me to resolve the matter and instead recommended a refund and arrange for the return of the purchase. It was a bad experience.”

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Posted 2 years ago

“First delivery was fast and was impressed initially. But ordered 2 sets of item and only received 1 set. Had to wait for another delivery. Item was also weirdly packed in 2 shoe boxes separately despite being a set. The next delivery packaging was also messy and cheap. No protective wrap or anything to prevent spillage or such. Good deal though but needs improvement from vendors if item is coming from different vendors.”

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Posted 2 years ago

“Robinson's online service is very good. They are responsive within hours to customers' concerns and address them positively. I made a mistake in my order and had to cancel one item. There was no fuss and it was done.”

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Posted 2 years ago

“Fast delivery and all the goods received in great condition.”

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Posted 2 years ago

“Would like to commend Mikael in the way she answered my query and the assistance she provided. Very professional.”

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Posted 2 years ago

“I bought a wireless mouse. It was deliver timely in a good condition. 👍”

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Posted 2 years ago

“Excellent items and service.”

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Posted 2 years ago

“I have not received my items: 3 sets of bedsheets and a bottle of spot removal serum. I am told that delivery was unsuccessful for bedsheets (my family members work from home and domestic worker too!) I also received message tt the spot removal serum was delivered and yet I saw nothing in my mailbox the last 3 days. I have ordered CNY goodies earlier this year with no issue with delivery. May I know what’s happening? I am even told to pay for delivery if I want my items !!!”

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Posted 2 years ago

“The price is reasonable. Easy to order and delivery was prompt will alert. Keep it up.”

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Posted 2 years ago

“Items came in 2-3 days”

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Posted 2 years ago

“With its online platform, Robinsons has created a great shopping experience. Compliments to Robinsons' appointed delivering partner as well for their professionalism.”

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Posted 2 years ago

“Prompt delivery, products were well packaged. Shopping was fuss free. Enjoyed my shopping experience online.”

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Posted 2 years ago

“Delivery is quite prompt. Web is easy to navigate. Payment process is a breeze.”

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Posted 2 years ago

“Loving Robinsons' Hotel Collection Splendour 4 Piece Towel Set. The material is so soft and fluffy, it feels amazing against the skin. It is great value for money. Highly recommend this set of towels.”

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Posted 2 years ago

“Very good quality. I was kept informed about the delivery of the parcel”

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Posted 2 years ago

“Delivery was quick and everything was packed nice and safely.”

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Posted 2 years ago

“Fast and smooth delivery.”

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Posted 2 years ago

“Material smooth and feel good 👍”

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Posted 2 years ago

“Hassle free and very prompt delivery ! Qaulity was good.”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,943 reviews