Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“it is easy to place order. Good platform. Would be good if it can display all the products of the same brand.”

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Posted 2 years ago

“I have purchased few of the Lierac products listed here. Majority of them arrived with broken security seals (product safety aluminium film that close the cream tubs). The individual wrappings were all opened and tampered with before packing into the parcel. The parcel arrived undamaged. I returned the whole purchase and was refunded. The Customer Service apologised. Apparently - I was told - all those products were shipped “by the partner supplier” Robinsons should pay better attention to the reliability of partners they choose to trade with. Very disappointing experience, unfortunately.”

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Posted 2 years ago

“Robinsons always have great quality products at very affordable prices. :)”

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Posted 2 years ago

“Delivery was fast”

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Posted 2 years ago

“Items were delivered fast… happy with purchase.”

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Posted 2 years ago

“Trust , Been a Robinson ‘customer for past 30 years”

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Posted 2 years ago

“Excellent service with awesome products”

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Posted 2 years ago

“Yet to fully open package as contractor be doing renovation 1st week of Nov only. The products look sturdy but didn't open all boxes so hope all be good”

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Posted 2 years ago

“hassle free efficient service”

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Posted 2 years ago

“Great choice of bedding at fab prices and prompt delivery!”

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Posted 2 years ago

“Items came on stated time but would have preferred they call first instead of leaving item outside door.Anyone could hsve picked them.”

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Posted 2 years ago

“On-time delivery and well packed. Thank you”

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Posted 2 years ago

“Great service. Rowena is very understanding about my concern about the quality of the product that I have received and worked immediately to process a refund for me.”

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Posted 2 years ago

“Quality products and fast delivery!”

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Posted 2 years ago

“Simple and easy shopping experience.”

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Posted 2 years ago

“Orders being sent at different times means I have to remember what has not been received. Recently my first items came very quickly but my second item was still outstanding. I had to call to check etc. This is additional work. Maybe a better system can be in place? Thanks”

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Posted 2 years ago

Hi Winnie! We're truly sorry for the inconvenience and thank you for sharing your thoughts with us. This is helpful in improving our services. We promise to do better.

Posted 2 years ago

“Efficiency”

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Posted 2 years ago

“I made a request for quick delivery which had been arranged. Staffs are very good n helpful”

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Posted 2 years ago

“Item came in very well packed box, very satisfied and will definitely order from Robinson again.”

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Posted 2 years ago

“Efficient service, product well wrapped protected with bubble wrap.”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews