Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“The order had been sent wrongly. Had send a email to clarify and it had been verify, however, it had been a week so far no change of goods from the supplier yet. Kindly please check what had happened.”

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Posted 2 years ago

“Very happy with the product. The whole process was fast, smooth and easy Thank You”

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Posted 2 years ago

“Fast delivery, nice pen”

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Posted 2 years ago

“ease browsing thru website and quick delivery.”

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Posted 2 years ago

“I’m falling in love with Robinsons😍 An excellent quality of goods, fantastic discounts, fast delivery - Thank you!”

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Posted 2 years ago

“Great shopping experience. However, the product quality left much to be desired.”

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Posted 2 years ago

“The Hohem Gimbal basically started performing with faults after initial familiarisation on a proper job. Lets see who they handle this.”

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Posted 2 years ago

We would like the opportunity to investigate your feedback further. We sent you an email to get more information about the Hohem Gimbal you received. We’ll work with you to resolve any issues as quickly as possible.

Posted 2 years ago

“I have not receive item and it says delivered . Emailed Robinsons customer service and no respond . Can some pls contact me on it.”

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Posted 2 years ago

“Nice packaging and a joy to receive.”

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Posted 2 years ago

“I bought a bottle of moisturiser online and received a damaged one. However I managed to get a replacement bottle after a feedback. Good service!”

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Posted 2 years ago

“Need to improve on product quality especially on bedding stuff.”

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Posted 2 years ago

We are sorry that the Torino King Navy and White Trim Bedset failed to meet your expectations. Here at Robinsons, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use this feedback to make us better and improve service for everyone. If you have any other concerns, just let us know. We are here for you anytime.

Posted 2 years ago

“Reliable product and reliable delivery. Appreciate that the delivery of expensive product was made first thing in the morning. Thank you!”

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Posted 2 years ago

“Easy placing the order and super fast delivery. And the items all come in perfect condition! Thumbs up”

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Posted 2 years ago

“Good product n timely delivery. Packing is good, too”

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Posted 2 years ago

“Am pleased to have bought the "Hotel collection cooling reversible comforter" . Is surprisingly good for the value we paid. My first experience going online transaction with ROBINSON! Delivery was pretty fast! Will shop more in the future.”

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Posted 2 years ago

“I used to get almost everything i wanted from Robinsons physical stores. Bedsheets set especially and other household items cos the quality of items sold at Robinsons was really good and priced well when. there was a promotion. That was then when there was a physical store. Now i hesitate to buy bedsheets from Robs cos I am not sure of the quality. So I will buy only what i know is good and when there is a good promotion cos prices are competitive on other online platforms.”

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Posted 2 years ago

“Delivery was prompt.”

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Posted 2 years ago

“We bought 2 sets of Hotel collection bedsheets during the Oct 10-10 sales. To our disappointment, after the sales period Robinsons offer discount code of 20%. Had we known, we would have waited till after the sales. We learn.”

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Posted 2 years ago

“I’d like to commend Robinsons for its excellent customer service that is rare in Singapore’s retail industry. Prompt efficient reply post purchase”

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Posted 2 years ago

“I had purchased Sudio ETT wireless earphones along with other main purchases. The set delivered was defective and was given a replacement set which was also not in a working condition. I was supposed to use it on an overseas trip but to no avail. I’m currently away and will return in a fortnight’s time. The customer service was unable to get the supplier to contact me to resolve the matter and instead recommended a refund and arrange for the return of the purchase. It was a bad experience.”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews