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Robinsons Reviews

4.2 Rating 2,020 Reviews
79 %
of reviewers recommend Robinsons
4.2
Based on 2,020 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat
Read Robinsons Reviews
Anonymous
Anonymous  // 01/01/2019
Great service. The item I purchased was a Christmas gift that came in plastic wrapping. Customer service helped get a beautiful box from the vendor (same brand but this box is for another product). Thanks for going out of the way to get this sorted.
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Posted 3 years ago
bought luggage recently, easy process, but info is a bit lacking and not fully updated. Also, hard to compare and see differences between different models. some photos poor quality. At least the return process was ok; yet to see the returned money though
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Posted 3 years ago
Overall good
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Posted 3 years ago
I find the emails from Robinsons to be good and clear and concise. Website is good for browsing and generally fast and quite comprehensive with product details. My online order was easy to place and I had the assurance of declining the product if it didn’t meet my expectations - so I’m good with buying from Robinsons
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Posted 3 years ago
Prices are not always low but quality assured.
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Posted 3 years ago
Happy with the purchase and on time delivery.
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Posted 3 years ago
Fast delivery!
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Posted 3 years ago
Fast delivery with goods packed well.
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Posted 3 years ago
The product came crumpled and of very low quality.
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Posted 3 years ago
Reasonable value for money
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Posted 3 years ago
Robinsons has been my favorite departmental store for decades and I applaud it for excellent service and a wide range of products esp bedding’s, clothes etc. v happy still can order products online.
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Posted 3 years ago
Poor management of delivery and shipments that are late. The website provide false feedback on fulfillment status as fulfilled. One experience is not enough to determine if I will recommend to someone else but I am sure Robinsons have potential to manage much better.
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Posted 3 years ago
User friendly website
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Posted 3 years ago
Satisfied
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Posted 3 years ago
Fast and good quality
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Posted 3 years ago
I am satisfied with the purchase.
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Posted 3 years ago
Delivery tracking was useful to know
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Posted 3 years ago
Goods received in good condition & well packed
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Posted 3 years ago
My Vitamix was delivered as advertised in good working order and box was in good condition as well. Vitamix has been great, need to spend more time to do more with it. Only minor area to improve is the notifications for delivery. These came in at the last minute and it was not always clear what was happening. My first notifcation was around midnight for the day before delivery, the history showed that things were happening before I got my first notification.
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Posted 3 years ago
1st order was well received. Slightly delayed in shipping but everything is perfect.
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Posted 3 years ago
Robinsons is rated 4.2 based on 2,020 reviews