Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Initially the tracking system was incorrect in tracking each item delivery status, after I have called and informed your staff, there is improvement.”

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Posted 3 years ago

Wendy, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We are also glad to know that we did everything to resolve your concern.

Posted 3 years ago

“Great service and products received in awesome condition as shown on the website. Delivery was on time as well. Thanks.”

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Posted 3 years ago

Harjinder, I would like to thank you for sharing this great review about our e-store! We are thrilled that you enjoyed your experience at Robinsons. See you on your next purchase!

Posted 3 years ago

“I thought parcels wld come in a single delivery since they came fr one parent company but they came in individual deliveries with different dates and timings causing stress and anxiety on my part. This perhaps cld be improved upon.”

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Posted 3 years ago

Clara, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please also be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Once again, thanks for the feedback and we apologise for any inconvenience that this has caused you.

Posted 3 years ago

“Easy to make purchases online Great discounts”

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Posted 3 years ago

Thank you for the great review! We can’t wait to have you back at Robinsons e-store. Thank you, Fatimah!

Posted 3 years ago

“The delivery and tracking are almost prefect but the packaging of certain goods can be improved for instance for plastic bottles that cannot withstand high pressure during a long transportation journey may be damaged. I recently bought Sukin products with free samples in plastic tubes. One of the sample was damaged.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please also send the picture of the damaged item to support@robinsons.asia.

Posted 3 years ago

“All my orders were delivered well packed and promptly”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Thank you!

Posted 3 years ago

“Received order v promptly & packaging v secured. It comes a nice zipped bag.”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about our delivery process. See you on your next purchase!

Posted 3 years ago

“Efficient”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Items delivered fast (next day delivery). Impressed!! Good quality”

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Posted 3 years ago

Thank you for your review. We will share this with the store team to let them know how we are doing. Thank you, Kellvin!

Posted 3 years ago

“It would be good if for the bras, u could have indicated the measurement in inches and cup size, rather than just S M, L and XL, XXL. This is to enable customers to be better informed to make the right choice.”

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Posted 3 years ago

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Rest assured that this will be taken care of and we'll do better regarding the sizes.

Posted 3 years ago

“Fast delivery and products are as advertised :)”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Products are good and delivered on time”

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Posted 3 years ago

Hock, we're happy to see that you had a 5-Star experience at Robinsons. Thanks for sharing. See you on your next purchase.

Posted 3 years ago

“Received a delivery notice from the staff which said normally delivered within 3-6 hours. However I waited more than that and some more it was a Saturday. Couldn’t get anyone to help.”

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Posted 3 years ago

We apologize that our service did not satisfy your expectations. Please be informed that the delivery timeframe is 3-5 days. You can always reach our live chat support online from 9am to 7pm. Thanks for the feedback, Ann. We apologize that our service did not satisfy your expectations.

Posted 3 years ago

“Easy and smooth purchase process”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Good feeling to be able to shop & support Robinsons - an Iconic name for me & my family from the Good Olde Days”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Say hi to your Family! Cheers!

Posted 3 years ago

“Pricing inclusive of delivery is most competitive after comparing a few online shopping sites. Item came well packaged in a week’s time. The only down would be I didn’t receive any email notifications from Robinsons when item was shipped. I only know it was sent after I receive a sms from delivery co.”

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Posted 3 years ago

Denise, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue in receiving email notifications and hope to resolve it promptly and accurately.

Posted 3 years ago

“Upon ordering, I have been updated very promptly on my order till it reaches my door step! Thank you!”

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Posted 3 years ago

Thanks so much for sharing your experience with us. We really appreciate you being a customer and helping to share the word about us. We hope to see you again soon.

Posted 3 years ago

“So glad Robinsons is back! My first order was handled seamlessly and I am very happy with it.”

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Posted 3 years ago

Seetha, thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Items were well packed.”

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Posted 3 years ago

“I ordered 4 items which arrived on 3 different days. I was not notified and thought the delivery fall short. The mooncakes advertised showed the wrong quantity also. It was advertised as 10 pieces per box but cam as 9 pieces only. Overall it did not give me a pleasant online shopping experience. My email feedback has not gotten any reply too.”

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Posted 3 years ago

Hi Swee, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Regarding the delivery, If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We'll be contacting you via email regarding this matter. Thanks for your patience.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews