Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Had a great experience shopping on the website. Plenty of items available, great selection. Payment process was easy and straightforward. Items were shipped to Malaysia, international delivery was affordable and fast, with constant updates about the status. Would recommend and buy again.”

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Posted 4 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about how great your experience was in Robinsons.Thank you and see you on your next purchase!

Posted 4 years ago

“Delivery was really fast. My order for a bundle of 3 towels was very well-packed. Well done Robinsons! I am certainly back as a customer”

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Posted 4 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We look forward to seeing you again soon.

Posted 4 years ago

“Poor response. No information when is the delivery. It took like almost 2 weeks to deliver a piece of clothing. When I ask the customer service, no answer”

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Posted 4 years ago

Thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our live chat support online with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Posted 4 years ago

“Great products and quick delivery. Even sent me loads of amazing samples to try. So glad to see Robinsons back!!”

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Posted 4 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are also excited to be back. See you on your next purchase!

Posted 4 years ago

“What can i write or say? Been a member for such a long time - hate it see it go! Thank you”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star review. Please take care!

Posted 4 years ago

“No Comments”

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Posted 4 years ago

“It would be great if the delivery date and timing slot can be chosen.”

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Posted 4 years ago

Hi Jenny. Thank you for the review. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Once again, thanks for your feedback.

Posted 4 years ago

“Good customer service, fast delivery. Packing intact received goods in order.”

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Posted 4 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Robinsons. See you on your next purchase, Audrey!

Posted 4 years ago

“High quality products at reasonable prices. Quick delivery. Looking forward to more sales & member discounts.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 4 years ago

“Great service and quick delivery. I’ve been a Robinsons shopper for more than 40 years and have never been disappointed.”

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Posted 4 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 4 years ago

“Hi, It’s just that I was a little taken back with the plastic packaging of the handbag. It could have been well packed in a hard box for its a good branded bag. It did have some folds. Quite upset actually. But thanks for the prompt service.”

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Posted 4 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 4 years ago

“Great shopping experience but I do wish that the option for the day & time of delivery is available as I had to asked the delivery man to leave my goods outside of my house as there was no one at home which is at risk of goods being stolen and maybe damaged if it is raining. Much as I enjoy the online shopping experience which saves me time & carrying the stuff back to my home myself, it is unlikely for me to do shopping via this platform again if there's no option available for the preferred day & time of delivery or arrangement for the goods to be deposited into a parcel delivery locker.”

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Posted 4 years ago

Hi Evelyn! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 4 years ago

“I made my first online order for Vita Health Salmon Fish Oil capsules and am pleasantly surprised to find the Expiry date is Apr 2024, far forward. This is the standard of service I expect having been a Robinsons physical store shopper for a few decades”

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Posted 4 years ago

Thanks for the review, ChinSeng! We appreciate your continues support to Robinsons. Customer experience is very important to us, and we're happy to know that we met your expectation.

Posted 4 years ago

“Robinsons sale is genuine. Acknowledgement of sale is quick. Shipping is prompt. A personal thank-you from the MD was a pleasant surprise.”

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Posted 4 years ago

Thanks for the review, Poh Yoke! It's our duty to give you a world-class online shopping experience. We'll continue to be at your service.

Posted 4 years ago

“Initially the tracking system was incorrect in tracking each item delivery status, after I have called and informed your staff, there is improvement.”

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Posted 4 years ago

Wendy, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We are also glad to know that we did everything to resolve your concern.

Posted 4 years ago

“Great service and products received in awesome condition as shown on the website. Delivery was on time as well. Thanks.”

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Posted 4 years ago

Harjinder, I would like to thank you for sharing this great review about our e-store! We are thrilled that you enjoyed your experience at Robinsons. See you on your next purchase!

Posted 4 years ago

“I thought parcels wld come in a single delivery since they came fr one parent company but they came in individual deliveries with different dates and timings causing stress and anxiety on my part. This perhaps cld be improved upon.”

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Posted 4 years ago

Clara, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please also be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Once again, thanks for the feedback and we apologise for any inconvenience that this has caused you.

Posted 4 years ago

“Easy to make purchases online Great discounts”

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Posted 4 years ago

Thank you for the great review! We can’t wait to have you back at Robinsons e-store. Thank you, Fatimah!

Posted 4 years ago

“The delivery and tracking are almost prefect but the packaging of certain goods can be improved for instance for plastic bottles that cannot withstand high pressure during a long transportation journey may be damaged. I recently bought Sukin products with free samples in plastic tubes. One of the sample was damaged.”

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Posted 4 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please also send the picture of the damaged item to support@robinsons.asia.

Posted 4 years ago

“All my orders were delivered well packed and promptly”

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Posted 4 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Thank you!

Posted 4 years ago

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