Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Very efficient and products were exactly as advertised. Well packed and high quality.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Thank you for best service”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5-star review. We hope to see you again on your next purchase.

Posted 3 years ago

“Great selection of merchants.”

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Posted 3 years ago

Logam, thank you so much for your positive rating for your recent visit to Robinsons. We hope to see you on your next purchase!

Posted 3 years ago

“The package was delivered in good condition. The package was done professionally and secured.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Prompt replies, communication and delivery.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase, Gerard! Cheers

Posted 3 years ago

“Delivery very prompt Impressed Will buy again”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Cheers!

Posted 3 years ago

“Had a great experience shopping on the website. Plenty of items available, great selection. Payment process was easy and straightforward. Items were shipped to Malaysia, international delivery was affordable and fast, with constant updates about the status. Would recommend and buy again.”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about how great your experience was in Robinsons.Thank you and see you on your next purchase!

Posted 3 years ago

“Delivery was really fast. My order for a bundle of 3 towels was very well-packed. Well done Robinsons! I am certainly back as a customer”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We look forward to seeing you again soon.

Posted 3 years ago

“Poor response. No information when is the delivery. It took like almost 2 weeks to deliver a piece of clothing. When I ask the customer service, no answer”

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Posted 3 years ago

Thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our live chat support online with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Posted 3 years ago

“Great products and quick delivery. Even sent me loads of amazing samples to try. So glad to see Robinsons back!!”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are also excited to be back. See you on your next purchase!

Posted 3 years ago

“What can i write or say? Been a member for such a long time - hate it see it go! Thank you”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5-star review. Please take care!

Posted 3 years ago

“No Comments”

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Posted 3 years ago

“It would be great if the delivery date and timing slot can be chosen.”

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Posted 3 years ago

Hi Jenny. Thank you for the review. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Once again, thanks for your feedback.

Posted 3 years ago

“Good customer service, fast delivery. Packing intact received goods in order.”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Robinsons. See you on your next purchase, Audrey!

Posted 3 years ago

“High quality products at reasonable prices. Quick delivery. Looking forward to more sales & member discounts.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Great service and quick delivery. I’ve been a Robinsons shopper for more than 40 years and have never been disappointed.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Hi, It’s just that I was a little taken back with the plastic packaging of the handbag. It could have been well packed in a hard box for its a good branded bag. It did have some folds. Quite upset actually. But thanks for the prompt service.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Great shopping experience but I do wish that the option for the day & time of delivery is available as I had to asked the delivery man to leave my goods outside of my house as there was no one at home which is at risk of goods being stolen and maybe damaged if it is raining. Much as I enjoy the online shopping experience which saves me time & carrying the stuff back to my home myself, it is unlikely for me to do shopping via this platform again if there's no option available for the preferred day & time of delivery or arrangement for the goods to be deposited into a parcel delivery locker.”

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Posted 3 years ago

Hi Evelyn! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“I made my first online order for Vita Health Salmon Fish Oil capsules and am pleasantly surprised to find the Expiry date is Apr 2024, far forward. This is the standard of service I expect having been a Robinsons physical store shopper for a few decades”

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Posted 3 years ago

Thanks for the review, ChinSeng! We appreciate your continues support to Robinsons. Customer experience is very important to us, and we're happy to know that we met your expectation.

Posted 3 years ago

“Robinsons sale is genuine. Acknowledgement of sale is quick. Shipping is prompt. A personal thank-you from the MD was a pleasant surprise.”

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Posted 3 years ago

Thanks for the review, Poh Yoke! It's our duty to give you a world-class online shopping experience. We'll continue to be at your service.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews