Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Have been a fan of Robinson's for many many years. See no reason to cease in light of new ownership.”

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Posted 3 years ago

“Support crew on messenger is fast to react but the delivery and back end systems need to improve immediately. My both purchases delivery are all messed up!! Too many tracking emails but no delivery! What a disappointment. All the order numbers n addresses all went wrong. I have yet to receive my 2nd purchase order due to wrong order number and instructions given to distributor. I shouldn't be dealing with distributors!”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Great and fast delivery.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Item was received within 3 days of order,”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Let us know how we can help you with your next purchase! Cheers!

Posted 3 years ago

“Appreciate that bringing in bargain items from around the world.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime, Leslie. See you on your next purchase!

Posted 3 years ago

“Thank you is very convenient.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5-star review. See you on your next purchase, Ting! Cheers!

Posted 3 years ago

“I bought it as a gift to my bestfriend. I believe she will like it. The colour is simple and sweet.”

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Posted 3 years ago

We are very much positive that your best friend will like your gift, Fazilah. Thank you for choosing Robinsons Online Store. We look forward to serving you for many years to come!

Posted 3 years ago

“Fast response, thing get settle fast”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery was prompt . I felt delivery fees for 1 product at 5/- is on the high side”

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Posted 3 years ago

We really appreciate you taking the time to share your rating with us. We understand that you have feedback about our delivery fees. However, we do have a standard fee of $4.99 for purchases below $150. We will also have exciting discounts soon. Stay tuned!

Posted 3 years ago

“Hassle free shopping experience and fast delivery”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons Online Store. We look forward to serving you for many years to come!

Posted 3 years ago

“I requested for colour exchange for Love Moschino handbag and the Customer Service been very helpful. Thank you. Look-forward to shop for quality merchandise with price value for more home items in future. Thank you.”

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Posted 3 years ago

Hi Ermarita, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Our Customer Service team is always available from 9 am - 7 pm. Please let us know how we can help you with your next purchase. See you!

Posted 3 years ago

“The delivery took a lot of time ! There was no option to choose priority delivery”

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Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We can’t fix the past but you have my personal commitment to improving the way our delivery service works for every customer. We will use the feedback to make us better.

Posted 3 years ago

“Good but wish there were more discounts .”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We will more exciting discounts soon! Thanks for your review!

Posted 3 years ago

“Fast delivery, good quality item”

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Posted 3 years ago

Thank you so much for this 5-star review, Sean. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Cheers!

Posted 3 years ago

“Very good deal and it came within 2 days of ordering.”

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Posted 3 years ago

“Quality of towels were terrible. Bad water absorption.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Posted 3 years ago

“I like the timing. Product ordered came quickly and all in good order.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime See you on your next purchase, Christina.

Posted 3 years ago

“I bought 3 items. Each delivered at different timing. For better experience, gather all 3 and delivered once is better.”

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Posted 3 years ago

We apologize that our service did not satisfy your expectations, Melia. We would also like to inform you that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. I hope this helps. Once again, thank you for the feedback.

Posted 3 years ago

“easy to find products i am looking for”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Cheers!

Posted 3 years ago

“Easy website to use and search.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews