Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Has many choices”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Excellent customer service. Great response and follow up.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Cheers!

Posted 3 years ago

“Great product.”

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Posted 3 years ago

“Placed order 8 days ago - silence, no info when i gonna receive the item. Definitely not 3-5 days as mentioned on the website. so BEWARE unless you are willing to wait (no idea for how long though)”

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Posted 3 years ago

Hi Anton, thank you for your review. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Please be advised that this is liaised with the supplier and ensure that your order will be shipped as soon as possible. We will send you an email for a follow-up. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Product delivery was great and on-time. Highly recommended and will buy again.”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. See you on your next purchase, Ashwin.

Posted 3 years ago

“Good value for money products offered such as the vitahealth salmon fish oil. Delivery service was in order. Would like to see more value for money products on popular products.”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about your purchase. Cheers!

Posted 3 years ago

“Delivery is slow and updates of courier not clear.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and improve how our delivery service works. Thanks for the feedback!

Posted 3 years ago

“Happy with the delivery service options. At least we still be able to patronize Robinson.”

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Posted 3 years ago

“Paying $5 for delivery, it takes so long for the delivery to collect and delivered the products. Disappointing.”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. I would like to inform you that the normal time frame of delivery is 3-5 business days. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Packaging is good. Really love it.”

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Posted 3 years ago

Hi Wendy, thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to seeing you again soon. Best Wishes.

Posted 3 years ago

“This is my first time buying online from Robinsons after the physical shop closure. The logistics need improvement. 1. I bought 3 items and being charged extra for delivery. It is much higher than the delivery fees of most eCommerce providers. I realised the reasons for higher fees later when the there are 3 separate deliveries. 2. 1 items was not delivered and not trackable, so i wrote in to Robinson's support. Good that there are response the next day and delivery is immediately being arranged. I believe the arrangement is missed out previously. 3. This short review was sent out to me despite the last item has not received by me. This request for review should come only after all items are delivered.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Please also be advised that the delivery fees are standard and it all applies to all customers. We will use the feedback to make us better in the future.

Posted 3 years ago

“Customer service was very helpful. Fast delivery.”

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Posted 3 years ago

We are so glad that you find our Customer Service very helpful. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We’re here for you anytime, Candy.

Posted 3 years ago

“I SAVED A HUGE AMOUNT OF DISCOUNT AND I AM VERY HAPPY WITH MY PURCHASES. I DEF WOULD BUY AGAIN FROM YOUR STORE. EVEN IF THERE WAS A MISHAP ON ONE OF MY DELIVERY, COSTUMER SERVICE ANSWERS QUERIES PROMPTLY. YOU GUYS ARE AWESOME!!!”

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Posted 3 years ago

We are so delighted to know that you are overall satisfied with your experience. We really appreciate you being a customer and helping to share the word about us. Your review means a lot to us. We look forward to serving you for many years to come, Dovey!

Posted 3 years ago

“Impressive at the speed of delivery. Ordered late night of Wed 29 Sep and everything was delivered by Sat 2 Oct. Keep up the good work!”

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Posted 3 years ago

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Robinsons. See you on your next purchase, Mary! Cheers!

Posted 3 years ago

“Goods arrived promptly in perfect condition! Thank you Robinsons 😊”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come! Cheers!

Posted 3 years ago

“The quality brands we missed are back.”

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Posted 3 years ago

“Shopping online was easy. The items were delivered in 5 days and received in good condition.”

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Posted 3 years ago

Hi May, we are so delighted to know that your shopping experience at Robinsons Online Store was easy. We really appreciate you being a customer and helping to share the word about us! We look forward to seeing you again soon.

Posted 3 years ago

“Efficient and keep me posted when my goods will arrival . Goods arrival fast and bubble wrap nicely . My 1st buy and I should say is a good to me . I will not hesitate to purchase from Robinson's if the items is suitable for me .”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re happy that you are satisfied with our delivery service. Let us know how we can help you with your next purchase. Cheers, Mok!

Posted 3 years ago

“Good BUT not as expected”

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Posted 3 years ago

“Delivery was fast and the delivery team was very courteous”

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Posted 3 years ago

Hi Carol, we are grateful that you took the time out to leave us a review regarding how fast you received your order and the courteous attitude of our delivery team. Your review means a lot to us. Thank you for choosing Robinsons Online Store. We look forward to serving you for many years to come!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews