Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery. Love the bedsheets that I purchased. Good value for money.”

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Posted 3 years ago

Hi Jane, we're happy that you're happy with the bedsheets you purchased. Here in Robinsons we always make sure to provide quality products that are good value for money. Thank you for taking the time to share this positive feedback! We look forward to seeing you again soon.

Posted 3 years ago

“When Robinsons got stores, I seldom buy from there. But now, online is ao convenient and delivery was prompt, ordered in the afternoon and some of the items came the next mornjng and the last item came just the day after.”

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Posted 3 years ago

We are so delighted to know that you find the Robinsons Online Store so convenient. On behalf us all of us at Robinsons Online Store, I would like to thank you for sharing this great review about our store! We look forward to seeing you again soon.

Posted 3 years ago

“good delivery time.”

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Posted 3 years ago

Hi Roger, thank you so much for taking the time to share your experience. We are so delighted that you rate our delivery service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Posted 3 years ago

“I enjoyed shopping in this platform. Thank you for the delivery”

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Posted 3 years ago

“Fast items delivery with good packing service. High quality products at affordable prices.”

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Posted 3 years ago

We're happy to know that you are satisfied with the delivery, packaging, affordable prices, and quality of the products you received! Your review means a lot to us, Victor. Thank you for choosing Robinsons Online Store. We look forward to serving you for many years to come!

Posted 3 years ago

“Quick and efficient delivery.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Good product with quick delivery”

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Posted 3 years ago

“Quality product and reliable service. Item arrived very quickly and the bedsheet sheet was lovely. Not disappointed at all at choosing to purchase from Robinsons because the same set was offered elsewhere at a similar price. Shopping experience was pleasant but there is limited choice though. Not enough variety so I had to purchase extra pillow cases elsewhere.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. We will be uploading more products soon! Please stay tuned. Take care, Lena!

Posted 3 years ago

“Bought the raw honey taste different from what I get from Honeyworld.”

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Posted 3 years ago

Hi Tuan, thank you so much for taking the time to provide feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Please let us know what we can do for you in the future.

Posted 3 years ago

“Good service”

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Posted 3 years ago

On behalf us all of us at Robinsons Online Store, I would like to thank you for sharing this great review about our service! We are thrilled that you enjoyed your experience. We look forward to serving you for many years to come!

Posted 3 years ago

“Delivery fast and nicely packed.”

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Posted 3 years ago

“Delivery was fast and in the ball. We'll done”

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Posted 3 years ago

Hi Phebe, thank you so much for taking the time to share your experience! We're happy that you're happy, and we're looking forward to your next visit to Robinsons Online Store.

Posted 3 years ago

“Happy with purchase. Prompt delivery. Quality is still there, since years ago. Keep it up!”

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Posted 3 years ago

Hi Francis, we take pride in knowing that you are happy and satisfied with your purchase. Thank you so much for sharing your experience and helping to share the word about Robinsons. We look forward to seeing you again soon.

Posted 3 years ago

“awful distasteful experience online shopping with Robinson when product is defective and is not accepted for returns and refunds and no discussion of exchange use an excuse its hygiene products when it is not defined in its terms and conditions”

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Posted 3 years ago

“I was sad when Robinsons left Singapore coz we love the Quality and the Products though was a little expensive was worth the $$$. With this online purchase, we still got the expected Qulaity, expected Service plus 2 additional features, super fast delivery (2-3 days) and fantastic bargains! See to believe and feel the quality.”

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Posted 3 years ago

Hi Imbert, we are so delighted that you are happy with the quality of the products you purchased and how fast you received them. Providing quality service is always our top priority here in Robinsons. Thank you for taking the time to share this positive rating! Your review means a lot to us. We Look forward to seeing you again soon. Best Wishes.

Posted 3 years ago

“Glad that Robinsons is back and I intend to see what else they have so that I can get the items despite them not being physically here now.”

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Posted 3 years ago

“I wish to return an item and wrote back to customer service. There was NO reply.”

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Posted 3 years ago

Hi there, thanks for the feedback. We have checked your email and see that you have just sent your request today. Normally, the email replies will be within 4 hours from the time your email was sent. I can also see that it is not being handled by one of the team. We appreciate your patience regarding this matter. For real-time assistance, you. can jump into our Live Chat Support so you do not need to wait for hours to get replies. Thanks for your time!

Posted 3 years ago

“I like the goods that I purchased but unfortunately they were shipped from Italy and a lot of confusion over the import tax that I have to pay. It is good that Robinson was able to pay me the tax amount first before I make payment to DHL, but the experience will be much better if Robinson can settle such tax directly with DHL. Initially I was anxious when asked to pay the tax as I feel that Robinson should not make me pay the tax. Need to clarify with both Robinson and DHL Several times to settle the payment and that dampened the good experience I had with the goods purchased.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. We are glad that you love the item that was purchased. We are sorry for the inconvenience regarding paying the tax. Your feedback helps us to improve service for everyone. Thank you for your patience.

Posted 3 years ago

“GOOD PRODUCT FAST DEILVERY”

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Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews