Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Their service and delivery efficiency is excellent.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“fast delivery...”

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Posted 3 years ago

“Fast delivery On line chat was very helpful”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a review. Don't hesitate to chat us back if you need help. Thanks, Billy!

Posted 3 years ago

“Disappointing. Spent almost $500 on the bedsheets and they looked so old. The packaging tells me that they are very old stocks that are kept for a long time waiting to be cleared and sold”

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Posted 3 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We'll send you an email regarding this matter. Thank you.

Posted 3 years ago

“Act fast after order”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Hassle-free purchase process online. Competitive pricing. Speedy delivery though as with most last mile deliveries, you can’t select the day or time for the delivery.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 3 years ago

“Received goods in order. Very fast delivery.”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. See you on your next purchase!

Posted 3 years ago

“Since young I used to shop at Robinson , today I have to adapt to a new way of shopping via online. Well it’s just a matter of used to it , infact not so easy for old folk like me.”

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Posted 3 years ago

Thanks so much for sharing your experience with us. We hope to see you again soon. Let us know how we can help you. We have our live chat support online ready to assist you, Bie.

Posted 3 years ago

“Delivery was fast.”

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Posted 3 years ago

“Excellent product! Every process from purchase to receiving the product was smooth and quick! =)”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Fast delivery, though it’d have been more efficient to have all products consolidated and delivered at one go.”

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Posted 3 years ago

Hi Wing! thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We are working on adding this before customers can check out. We really apologise for the inconvenience that this has caused you. We’ll do better in the future.

Posted 3 years ago

“We use to purchase goods, Man shirts & Ladies Bags, Dresses and Shoes from Robinsons since our younger days. Low Price but Good Quality!! James”

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Posted 3 years ago

Hi Seng! Thank you for trusting and choosing Robinsons. We look forward to seeing your orders again! Please stay safe!

Posted 3 years ago

“Smooth transaction. Will shop again with Robinsons.”

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Posted 3 years ago

Thanks for the 5-star review! See you on your next purchase, Zakiah!

Posted 3 years ago

“The good arrive quickly and in good condition.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community, Hilang. Thank you!

Posted 3 years ago

“The separate delivery instructions were not obvious/communicated before confirming the order. One of the vendor messed up my order and delivered lesser items, and it took extra time to reach out to the help team. With no exact instruction received if the delivery will be send out by when.”

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Posted 3 years ago

Hi there! thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our live chat support team with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. For separate deliveries, If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We are working on adding this before customers can check out. We really apologise for the inconvenience that this has caused you. It was an uncommon instance and we’ll do better in the future.

Posted 3 years ago

“Thank you. It was a pleasant experience”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“We are happy with the purchase. The delivery was fast. Thank you!”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Okay with shopping experience”

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Posted 3 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you!

Posted 3 years ago

“Fast pricing a little stif.”

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Posted 3 years ago

Hi Eddie! The team here at Robinsons is thrilled to receive such a great rating, thank you.

Posted 3 years ago

“Everything is pack properly and neatly.”

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Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews