Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Hi I would like to return the 3 items delivered and get a full refund back. The reason being that I had just checked the prices of the items at SKULLCANDY Singapore Official website and they are selling at a total of $103.40 and not what you claimed in you emailer to me at $246.00. That is very misleading and not being fair to customer who trusted your organisation.”

Helpful Report

Posted 3 years ago

Hi Jimmy, thanks for the review. We will check and investigate further. We will be sending you a separate email regarding this matter to investigate. Thanks for your time!

Posted 3 years ago

“Response fast when I have received shortage of 1 item. Patience and guided me to look at the missing item and I have found it.. overall happy with the service”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. Take care, Celine!

Posted 3 years ago

“Fast delivery. Items are nicely packed But dun really work well with item selection (example: size) using mobile phone but is ok using browser”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Let us know how we can help you with your next purchase! Cheers!

Posted 3 years ago

“Have ordered a couple of times online, and delivery is always super prompt (within the next working day) - very impressive. Prices are very competitive during the promotions too!”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Thank you!

Posted 3 years ago

“Items ordered were delivered promptly in less than a week. Delivery service was excellent, with items well packed and delivery status updated regularly. Quality of the products I had ordered were great. Shelf life of edible items on promotion were more than a year. Very happy with my first purchase and had made a repeat order subsequently.”

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Posted 3 years ago

Hi Grace, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes

Posted 3 years ago

“Items arrived fast and in good condition. Will definitely shop again!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Delivery was prompt and tidy. Happy with the purchases.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase!

Posted 3 years ago

“Very nice online shopping experience with Robinson, always bring good products and service to customers”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“customer service via chat is responsive when I enquired about product details even though my enquiry was at night around 9pm. So satisfied wth the answers, I made my first online purchase and happy with the product.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Excellent! Good Deal on manuka honey”

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Posted 3 years ago

Here in Robinsons, our goal is to provide quality products that are good value for money. We are grateful that you took the time out to leave us a review! We hope to see you again soon, Jenny.

Posted 3 years ago

“Good products at good price. Fast delivery.”

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Posted 3 years ago

On behalf us all of us at the Robinsons Online Store, I would like to thank you for sharing this great review about our store. We really appreciate you being a customer and helping to share the word about us. We hope to see you again soon, Sam.

Posted 3 years ago

“The 10.10 promotion was genuine and I enjoyed the online shopping. But shipping was rather irritating as I received numerous notifications. Apparently the items were shipped by different vendors directly, and they arrived at my door on different days. I must have received at least 10 email notifications for the 1 order via Robinsons online transaction.”

Helpful Report

Posted 3 years ago

Hi Esther, thank you for the review and we are glad that you enjoyed the online shopping. I understand that you are a bit disappointed regarding the numerous notifications. The email notifications that you have received are just an update on your delivery status. We would like to continuously update you on the status of your order especially if you have ordered more than 1 item. Thank you for your patience regarding this matter. Thanks for your time. Cheers!

Posted 3 years ago

“First time purchase with Robinsons online. Pleasingly easy process & experience. Looking forward to more great deals from Robinsons online.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Too many sms on the delivery status. Should have all compiled together & deliver all at one time.”

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Posted 3 years ago

Hi Casper, thank you for the review. We understand and we are sorry for the inconvenience if you have received a lot of SMS on the delivery status. This is just to update you on your order especially if you have ordered more than one item. In this case, if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for your patience and once again, thanks for the feedback.

Posted 3 years ago

“Very satisfied with service and products. Thank you. Will definitely use again and recommend to friends.”

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Posted 3 years ago

Hi Richard, thank you for taking the time to provide a rating, your positive feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Thanks for recommending us! Cheers!

Posted 3 years ago

“Very happy with my recent purchases and how fast the delivery was … also happy that Robinsons valued customers and willingly gave me an extra 5% during checkout! Keep it up! Will definitely shop more online …”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about your purchase in Robinsons. See you on your next purchase, Nancy! Cheers!

Posted 3 years ago

“Loved the items! Arrived quickly and in great condition. Thanks you”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Missing item and Wrong product was shipped Customer service not prompt and cannot play a active role to resolve what is done via distributor When distributor almost made a second mistake w wrong delivery intended, Robinson could not check to ensure it is correct, staff of Robinson too inexperienced w online business”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Satisfied with the purchase”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery is fast and product securely packed. Good sale offer price for the items. It will better if minimum total amount purchase be lowered down for free delivery.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews