RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“I made a mistake in placing my order. One email to their customer service found what I had done, explained it to me and corrected my account within the hour. Best company I have dealt with. RoboForm is the BEST!!”

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Posted 8 years ago

“I have used it for years and it has made password management easy. My only complaint is the latest update for Android devices crashed in install making the app unusable. I was forced to uninstall the app & reinstall from Google's PlayStore. The install synched with Roboform Everywhere and now the app is fine.”

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Posted 8 years ago

“Product is outstanding, Customer Service is apparently non-existent. I purchased a special offer to add 18 months to my current plan for $19.95, which I did on May 15, 2017. I did not receive a receipt and have not been able to confirm this purchase was attached to my account. I have left several voice messages and opened one ticket requesting a receipt and confirmation of activation on my account - there has been no response. If I don't get a return call to 760.832.9375 by COB Monday June 12, 2017 I will dispute this charge on my current AMEX bill, which will surely force the company to respond. How disappointing that such a terrific product, that I have personally helped many people purchase and learn how to use, has its reputation besmirched by lack of customer care.”

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Posted 8 years ago

Hi Richard - We sincerely apologize for any delay on our end and we sent additional information your way in the form of a private reply.

Posted 8 years ago

“Lo uso desde el 2013, es un excelente programa y jamas me ha fallado, estoy mas que contento con el rendimiento y la ultima actualización mejoro muchísimo el interface haciéndolo mas al estilo que se usa hoy en día, están haciendo un excelente trabajo por ende hice un renew por 7 años aprovechando también sus buenos precios, para adelante entonces!”

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Posted 8 years ago

“safeguards my passwords without a breach.”

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Posted 8 years ago

“Just so nice having a safe secure password protection. I know I don't use it as fully as I could but for what I need it's great.”

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Posted 8 years ago

“I have been using RoboForm for a few years. It works well to remember passwords and to fill in information.”

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Posted 8 years ago

“We sent in a support ticket and asked for telephone support. We did receive an email with the number. What did not work is we called the number did not get through, left a message and no one has returned our call. This has happened before. On another incident it took us no less than 7 calls to finally get a call back. I know everyone tries to NOT provide phone support, but it is need.”

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Posted 8 years ago

Hi Linda - thank you for taking the time to provide feedback. We apologize for any lack of phone support you received. We do often experience very high call volume, and as such, we do our best to address as many customers as we can. We recognize, however, that there will be times where not all users will be able to receive phone assistance. As such, we highly recommend submitting a support ticket through our online support system (as you did) as email support is offered 24/7/365. With that being said, we understand the need for phone support and we have passed your feedback along to our Technical Support Team.

Posted 8 years ago

“The program is great! I've been a user since the programs early days. However, the tech support sucks! With the email tech support you just get canned answers. Phone tech support??? Forget it!!! I called yesterday and was caller #2. I waited the usual 15 minutes and was transferred to voice mail. No matter what caller number you are 15 minutes later you'll get transferred to voicemail. Sure you can leave a message. Get a call back...I never did! If you can do without tech support the program is great. If you need tech support you're S.O.L!”

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Posted 8 years ago

Hi Daryl - thank you for taking the time to provide your feedback. We certainly strive to provide quality support and we're very sorry that your experience was not reflective of this. We do see that you have an existing ticket in our system and that you're currently in contact with one of our support representatives. Please feel free to reply to the latest response should additional assistance be needed. In addition, we've alerted our Technical Support Manager of your experience. We look forward to providing you with a more timely response in the future.

Posted 8 years ago

“Well maintained / updated. Very secure and customer service is responsive to questions.”

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Posted 8 years ago

“I like the new look and speed when filling forms. Negative is when I am at a place it needs filling and I click the green button, the drop down will show the site, but if I click to fill, I get a reading from the site that I have entered the wrong information. I then open the "list" and see the name of the site is not the name of the site I am trying to enter. Always interesting when I want to open my bank (Timberland) and it fills in (Google or Alaska) because that was the last fill in I used.”

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Posted 8 years ago

“I have been using RoboForm for over 10 years now and I can't understand why more people don't use it. When I talk to my friends about their inability to remember all the passwords they have, I always ask do you have a password program that remembers all your passwoards for you and the answer is alwaws NO. And them I tell them about RoboForm.”

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Posted 8 years ago

“I have used RoboForm for years (various versions) and the product does a good job at storing logins and bookmarks across devices. HOWEVER, the product remains "touch and go" after more updates than I can count. It still will not recognize forms on major web sites, it will store a password but not a user name (or vice versa) causing me to have to reset if I can't recall it myself and will often ask to save passwords it has just supplied on the same site. All problems have been reported but new versions don't resolve these bugs.”

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Posted 8 years ago

“Have used RoboForm for several years and it has never let me down. It is ideal for my passwords, syncs across my devices, and is thoroughly recommended”

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Posted 8 years ago

“I have been using Roboform since it's inception. While I tried afew others over the years, I keep going back to Roboform (didn't want to pay the price), but I now keep my subscript.ion for Roboform paid years in advance. There are none out therethat has the capabilities, performance and cross platform performance. It is well worth the price, and they are constatly improving the product.”

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Posted 8 years ago

“I have all my important information, passwords, websites, identity info, secure customer info and safenotes available worldwide. And now it is even available on Microsoft Edge, but it needs some work to make as useful as on IE11 of Firefox.”

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Posted 8 years ago

“Best extension ever made for humans !”

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Posted 8 years ago

“I have been using this application for over 10 years now and it continues to improve. I manages my passwords across all devices and allows me to customize a password for each site. I have over 200 sites with passwords now.”

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Posted 8 years ago

“I have been using RoboForm for several years. It has been safe and dependable. It is nice not to have to remember all those passwords and to be able to use it on all of my devices.”

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Posted 8 years ago

“Failed to download. I have purchased roboform too many times and had problems with it in the past. I don't even know why I bought it again. Wish I Haden't!!!!!!!!!!!!!!”

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Posted 8 years ago

Hi Darlene - We certainly want to walk you through any download issues you may be experiencing. If you can please submit the following information in the form of a ticket via our Online Help Center, a technical representative will reach out to assist. www.roboform.com/support - Version of RoboForm you're currently using - Order ID (if you have one) or email address connected to your last order - Operating system (Windows or Mac) - Browser -Any error messages you may be receiving

Posted 8 years ago

RoboForm is rated 4.5 based on 1,725 reviews