RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.53

4.5 Rating 1,669 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually, I was happier with the older version. If I hadn't used my master password yet, and clicked Roboform Icon in the task bar, It would take me to the site as soon as I entered my master password. That was great. Now I have to login to Roboform before I can use it for anything. Also, it really doesn't work well with my Android phone. It's very tedious and sometimes doesn't show up when needed for a login on my phone. I've been with Roboform for almost 20 years and I don't intend to leave. I just want it to be better.”

Helpful Report

Posted 8 years ago

Hi Thomas - thank you for taking the time to provide a review. Regarding the issue of entering your Master Password, if you click on the RoboForm icon > Options > Security > check the"Don't ask for Master Password" box and uncheck "Auto logoff" this should resolve the issue. In addition, if you could please submit a support ticket for the Android issue you're experiencing, we'll ensure it's directed to a technical support representative for their review. Please submit your ticket here: https://www.roboform.com/php/rtss/admin/ask/. Thank you!

Posted 8 years ago

“I don't have experience with other Password Managers, so I can't compare RoboForm with them, However, I've been using RoboForm for many years and have had some problems with it, but most of the problems have work-arounds so I can't complain. For example, some websites don't allow RoboForm to enter your Login and/or Password, so I have to cut & paste. This is also true with RoboForm on SmartPhones and iPads. Customer Service has been excellent, aside from the fact that you can only communicate with them via email or chat. Even if you don't use to automatically enter your passwords, it is an excellent tool for storing them. I would recommend RoboForm especially to those folks that are computer literate.”

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Posted 8 years ago

“It's handy when you have so many passwords for so many different websites.”

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Posted 8 years ago

“It helps to keep all my passwords secure and in one place.”

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Posted 8 years ago

“Ease of use, and with so many passwords for so many things, it is great for those of us whose memory is not as good as it once was.”

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Posted 8 years ago

“I like RoboForm because I can't remember so many passwords and Robo form has them all”

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Posted 8 years ago

“I like the "Anywhere" aspect”

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Posted 8 years ago

“Gives me a bit of peace of mind I can at least find my passwords when I need them”

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Posted 8 years ago

“Saves me time.”

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Posted 8 years ago

“I think that it is very secure as I have not heard otherwise and havenot experienced any problems with security that I know of”

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Posted 8 years ago

“Works. Good approach to managing passwords.”

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Posted 8 years ago

“easy and convenient.”

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Posted 8 years ago

“keeping passwords and filling forms . I would however like to see it update itself when changing passwords more reliably. And it also doesnt always autofill usernames and passwords even when they are saved.”

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Posted 8 years ago

Hi Damon - thank you for taking the time to provide a review. If you're currently using version 8, you can update your passwords via the Security Center. Simply access the Security Center from your taskbar. From there you view your weak, resused, and duplicated passwords. You can also directly log in to each site and update your individual logins. Once updated, RoboForm will prompt you to resave. Regarding autofill, if you can please submit a list of the sites for which you're experiencing issues, our techncial support team will gladly investigate. You can submit that information via our online support system: https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“I have always loved RoboForm it just lately it has been hard to remember my master password can you figure out a way for people to be remember, because I know I am not the only one in this fix. I have my over a dozen pass files I cannot open now because I cannot remember the password.”

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Posted 8 years ago

Hi Marion - Thank you for taking the time to provide a review. Because the Master Password grants access to your data, it is highly important that this is the one password you remember. We certainly understand that things happen and information can be easily forgotten. At this time, however, the resetting the Master Password results in deleting all current Master Password protected data. If you'd like to proceed with this process, you can find the step-by-step instructions here: https://help.roboform.com/hc/en-us/articles/230116808-I-forgot-my-Master-Password-How-can-I-recover-reset-it-

Posted 8 years ago

“Roboform used to have a great start menu. They "upgraded" it to work best with a tablet and what used to be one click to access common programs now has to be searched for.”

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Posted 8 years ago

“It is generally easy to use. I believe RoboForm is very safe so I rely on it completely.”

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Posted 8 years ago

“Simplify the management of my passwords.”

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Posted 8 years ago

“By doing the job it's supposed to do. Most of the time.”

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Posted 8 years ago

“it works well and has done for me over years”

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Posted 8 years ago

“Been using the free version for several years, just upgraded multi-device version. New version appears to be performing as advertised.”

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Posted 8 years ago

RoboForm is rated 4.5 based on 1,669 reviews