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RoboForm Reviews

4.5 Rating 1,621 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

4.5

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The program is great! I've been a user since the programs early days. However, the tech support sucks! With the email tech support you just get canned answers. Phone tech support??? Forget it!!! I called yesterday and was caller #2. I waited the usual 15 minutes and was transferred to voice mail. No matter what caller number you are 15 minutes later you'll get transferred to voicemail. Sure you can leave a message. Get a call back...I never did! If you can do without tech support the program is great. If you need tech support you're S.O.L!”

Posted 6 years ago

Hi Daryl - thank you for taking the time to provide your feedback. We certainly strive to provide quality support and we're very sorry that your experience was not reflective of this. We do see that you have an existing ticket in our system and that you're currently in contact with one of our support representatives. Please feel free to reply to the latest response should additional assistance be needed. In addition, we've alerted our Technical Support Manager of your experience. We look forward to providing you with a more timely response in the future.

Posted 6 years ago

“I like the new look and speed when filling forms. Negative is when I am at a place it needs filling and I click the green button, the drop down will show the site, but if I click to fill, I get a reading from the site that I have entered the wrong information. I then open the "list" and see the name of the site is not the name of the site I am trying to enter. Always interesting when I want to open my bank (Timberland) and it fills in (Google or Alaska) because that was the last fill in I used.”

Posted 6 years ago

“I have all my important information, passwords, websites, identity info, secure customer info and safenotes available worldwide. And now it is even available on Microsoft Edge, but it needs some work to make as useful as on IE11 of Firefox.”

Posted 6 years ago

“I love having all my passwords accessible but I wish there was a way to see the date from each saved password/site. I like to delete old site's passwords, but I can't remember how long it's been since I've saved the password and the last time I USED the password. Do you know what I mean?”

Posted 6 years ago

Hi there - Thank you for taking the time to provide your feedback. If you're currently using RoboForm 8, you can access our Security Center via the taskbar icon. Once in the Security Center, you can view your weak, reused, and duplicated passwords along with their age (how long ago you created them). From there you can directly login to the individual sites, update your login information, and resave using RoboForm. For more information/instructions on how to use the Security Center, please click here: https://help.roboform.com/hc/en-us/articles/115005702347-Security-Center

Posted 6 years ago

“great password and note keeper. the multiple accounts and logins for roboform and roboform everywhere could be streamlined and better documented for users. also the online accounting system for understanding how many licenses one has and how many devices, etc”

Posted 6 years ago

“The convenience of having all passwords stored in one place and synced between devices is excellent, and encourages the security of generating unique passwords for each site. I am not a fan of the latest sign-in methodology, which involves clicking on the RoboForm extension in Chrome twice; not the case in the previous version and seems unnecessarily time consuming. I wish more websites recognized password managers and would set their log-in pages up accordingly, but that's not any fault of Roboform. Overall a great product that I have use daily for many years; I can't imagine life without it.”

Posted 6 years ago

Hi there - thank you for taking the time to provide your feedback! We are aware of the current sign-in methodology and we are working to streamline the process.

Posted 6 years ago

“rf works without problems. support, if required is ok”

Posted 6 years ago

“RoboForm Everywhere is a great password manager and I would have easily given it a 5 as I have used it without problem for years on all my devices - smart phones to Desktop PCs and everything in between. However - the latest update (8.3.5), due to requesting more permissions than the older versions, causes itself to be disabled by Google Chrome (latest version) so each time you turn on your device or come out of sleep mode it is disabled again and has to be enabled again in Chrome. I can't find any fix for this on RoboForm's website or by Googling. This issue is a pain in the neck! I will continue using version 8.3.3 on the devices that have not already updated to 8.3.5 - until a fix has been issued for this. The photo uploaded shows "grayed out RoboForm icon"”

Posted 6 years ago

Hi Kenneth - Thank you for taking the time to share your feedback. Regarding the issues you're experiencing with Chrome, if you can please submit a ticket via our online support center, a technical representative will gladly troubleshoot on your behalf. www.roboform.com/support. Thanks again!

Posted 6 years ago

“I depend on RoboForm to both remember my various passwords and to keep them securely. It has been seamlessly working thru many generations of Windows Explorer and Google. It still needs some work to perform as well in Edge.”

Posted 6 years ago

“Roboform is ok”

Posted 6 years ago

“RoboForm works with a lot of apps and browsers. I also use the Safe Notes daily.”

Posted 6 years ago

“It make purchasing so easy. However I wish there was a way to turn of the sign in password. I live alone and I'm the only person who uses the computer.”

Posted 6 years ago

“It works everytime”

Posted 6 years ago

“It feels secure knowing I have a unique and complex password for each and every account and I don't have to memorize but one. I appreciate the one click fill and go login.”

Posted 6 years ago

“A part from the fact that i must reinstall the software every time when my computer restart, all is ok !”

Posted 6 years ago

Hi Raymond - thank for taking the time to provide a review. If you can please submit a ticket via our online support center, our technical support team will review your diagnostic files in an effort to resolve the issue you're experiencing. www.roboform.com/support. Thanks again!

Posted 6 years ago

“It does remember usernames and passwords and allows for notes. On my desktop, it mostly fills in username and passwords. I would like it to fill in usernames and passwords for ALL login websites on my desktop. I would like it to fill in usernames and passwords on my iPhone and Android phones. RoboForm is not that useful on smart phones.”

Posted 6 years ago

Thank you for taking the time to provide feedback. We strive to provide the best user experience across all devices. With that being said, we acknowledge there's room for improvement on mobile and we are working to implement increased functionality.

Posted 6 years ago

“RoboForm offers multi-device access which is great, but with the new online account management, I am worried that the data could be breached. Also, the elimination of the browser bar button may cause me to switch to another password manager.”

Posted 6 years ago

Hi there - thank you for taking the time to provide a review. To address your security concerns, the new One File scheme for user data storage includes many benefits including: - Improved privacy: Data is not visible or accessible until the Master Password has been entered. -Better security: One large file is cryptographically stronger than several small files. - Faster synchronization: One file (compressed) transfers faster than several small files. Regarding the browser button, please submit a ticket via our online support system and include the browser/version you're using so that our technical support team can provide a resolution. www.roboform.com/support. Thank you.

Posted 6 years ago

“Let me count the ways...I believe I have 500+ logins and bookmarks...I use RoboForm literally every day. I have suggested using RoboForm to dozens of friends. I seriously couldn't function without my password vault!”

Posted 6 years ago

“I have used RoboForm for years, and am very very happy with it's performance and ease of use. I wish it would perform as well on my android phone. It is not nearly as easy to use there.”

Posted 6 years ago

“it is very reliable. I like also the condivision on my phone.”

Posted 6 years ago

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RoboForm is rated 4.5 based on 1,621 reviews