RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.53

4.5 Rating 1,668 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Roboform for years and love it as a password manager but need EVerywhere sync to be less confusing and more logical where disconnects are and should show which was modified last. Also need to be able to export a complete cvs file as a editable backup record. Current export is limited in this regard.”

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Posted 7 years ago

Hi there - To export your data into a CSV file, select the RoboForm Icon>>Options>>Data & Sync>>Export

Posted 7 years ago

Hi there - To export your RoboForm 8 data to a CSV file: select the RoboForm Icon>>Options>>Data & Sync>>Export

Posted 7 years ago

“Does exactly what it says om the tin, looks after passwords and makes it easy to log on to websites etc.”

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Posted 7 years ago

“I'm in a position of having used RoboForm for a number of years. As a result, it's a bit tough to even think about switching to another product. I like that I can use it across my PC, tablet, and phone. However, I find it frustrating at times, when it doesn't work as expected everytime. (Examples: doesn't save the user name for some locations, asks to save a password that I just automatically entered.) The next time it's up for renewal, I might have to take a look around--but dread the thought of having to set up all those passwords in a new program.”

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Posted 7 years ago

Hi there - We certainly want to ensure your experience is as seamless as possible and we've passed your feedback along. Regarding the issues you're experiencing, if for any reason a new login is not automatically saving, you can force save it by typing in the username and password > clicking on the RoboFom icon > selecting "New." For logins that have already been saved but you're being prompted to resave, please select "Do not ask again."

Posted 7 years ago

Hi there - thank you for taking the time to share your feedback. At your convenience, please contact our technical support team, so we can assist with any and all issues you're experiencing. Technical Support: https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“Keeps up with everything so that I don't have to.”

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Posted 7 years ago

“I have used it for years and it has made password management easy. My only complaint is the latest update for Android devices crashed in install making the app unusable. I was forced to uninstall the app & reinstall from Google's PlayStore. The install synched with Roboform Everywhere and now the app is fine.”

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Posted 7 years ago

“safeguards my passwords without a breach.”

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Posted 7 years ago

“I have been using RoboForm for a few years. It works well to remember passwords and to fill in information.”

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Posted 7 years ago

“The program is great! I've been a user since the programs early days. However, the tech support sucks! With the email tech support you just get canned answers. Phone tech support??? Forget it!!! I called yesterday and was caller #2. I waited the usual 15 minutes and was transferred to voice mail. No matter what caller number you are 15 minutes later you'll get transferred to voicemail. Sure you can leave a message. Get a call back...I never did! If you can do without tech support the program is great. If you need tech support you're S.O.L!”

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Posted 7 years ago

Hi Daryl - thank you for taking the time to provide your feedback. We certainly strive to provide quality support and we're very sorry that your experience was not reflective of this. We do see that you have an existing ticket in our system and that you're currently in contact with one of our support representatives. Please feel free to reply to the latest response should additional assistance be needed. In addition, we've alerted our Technical Support Manager of your experience. We look forward to providing you with a more timely response in the future.

Posted 7 years ago

“I like the new look and speed when filling forms. Negative is when I am at a place it needs filling and I click the green button, the drop down will show the site, but if I click to fill, I get a reading from the site that I have entered the wrong information. I then open the "list" and see the name of the site is not the name of the site I am trying to enter. Always interesting when I want to open my bank (Timberland) and it fills in (Google or Alaska) because that was the last fill in I used.”

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Posted 7 years ago

“I have all my important information, passwords, websites, identity info, secure customer info and safenotes available worldwide. And now it is even available on Microsoft Edge, but it needs some work to make as useful as on IE11 of Firefox.”

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Posted 7 years ago

“I love having all my passwords accessible but I wish there was a way to see the date from each saved password/site. I like to delete old site's passwords, but I can't remember how long it's been since I've saved the password and the last time I USED the password. Do you know what I mean?”

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Posted 7 years ago

Hi there - Thank you for taking the time to provide your feedback. If you're currently using RoboForm 8, you can access our Security Center via the taskbar icon. Once in the Security Center, you can view your weak, reused, and duplicated passwords along with their age (how long ago you created them). From there you can directly login to the individual sites, update your login information, and resave using RoboForm. For more information/instructions on how to use the Security Center, please click here: https://help.roboform.com/hc/en-us/articles/115005702347-Security-Center

Posted 7 years ago

“great password and note keeper. the multiple accounts and logins for roboform and roboform everywhere could be streamlined and better documented for users. also the online accounting system for understanding how many licenses one has and how many devices, etc”

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Posted 7 years ago

“The convenience of having all passwords stored in one place and synced between devices is excellent, and encourages the security of generating unique passwords for each site. I am not a fan of the latest sign-in methodology, which involves clicking on the RoboForm extension in Chrome twice; not the case in the previous version and seems unnecessarily time consuming. I wish more websites recognized password managers and would set their log-in pages up accordingly, but that's not any fault of Roboform. Overall a great product that I have use daily for many years; I can't imagine life without it.”

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Posted 7 years ago

Hi there - thank you for taking the time to provide your feedback! We are aware of the current sign-in methodology and we are working to streamline the process.

Posted 7 years ago

“rf works without problems. support, if required is ok”

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Posted 7 years ago

“RoboForm Everywhere is a great password manager and I would have easily given it a 5 as I have used it without problem for years on all my devices - smart phones to Desktop PCs and everything in between. However - the latest update (8.3.5), due to requesting more permissions than the older versions, causes itself to be disabled by Google Chrome (latest version) so each time you turn on your device or come out of sleep mode it is disabled again and has to be enabled again in Chrome. I can't find any fix for this on RoboForm's website or by Googling. This issue is a pain in the neck! I will continue using version 8.3.3 on the devices that have not already updated to 8.3.5 - until a fix has been issued for this. The photo uploaded shows "grayed out RoboForm icon"”

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Posted 7 years ago

Hi Kenneth - Thank you for taking the time to share your feedback. Regarding the issues you're experiencing with Chrome, if you can please submit a ticket via our online support center, a technical representative will gladly troubleshoot on your behalf. www.roboform.com/support. Thanks again!

Posted 7 years ago

“I depend on RoboForm to both remember my various passwords and to keep them securely. It has been seamlessly working thru many generations of Windows Explorer and Google. It still needs some work to perform as well in Edge.”

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Posted 7 years ago

“Roboform is ok”

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Posted 7 years ago

“RoboForm works with a lot of apps and browsers. I also use the Safe Notes daily.”

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Posted 7 years ago

“It make purchasing so easy. However I wish there was a way to turn of the sign in password. I live alone and I'm the only person who uses the computer.”

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Posted 7 years ago

“It works everytime”

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Posted 7 years ago

RoboForm is rated 4.5 based on 1,668 reviews