RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,621 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saves time and grief!”

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Posted 6 years ago

“It is one of the best password managers i've ever used.”

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Posted 6 years ago

“Managing passwords, cloud sync across devices”

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Posted 6 years ago

“Saves time and effort.”

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Posted 6 years ago

“User friendly Good support One licence for many computers”

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Posted 6 years ago

“Good reliable, simple to use. The latest version has a much improved interface, and the emergency contact feature is very useful!”

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Posted 6 years ago

“keeps my passwords for me”

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Posted 6 years ago

“Keeps track of my passwords and makes them secure.”

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Posted 6 years ago

“I don't have to remember all those pass words.”

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Posted 6 years ago

“My original review was in error. It was intended for another software vendor Malwarebytes. I am ok with RoboForm's current service...........................See my previous two e-mails correcting my original criticism which expands on how my original review was misdirected.”

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Posted 6 years ago

Hi Wondel - thank you for reaching out. Our Help Department is only staffed by RoboForm employees and we do not "farm out" technical support. Our support team can and should be contacted via our site at www.roboform.com/support. We take matters such as this very seriously and we are investigating the details.

Posted 6 years ago

“It is nice that it keeps track of all the login information and saves a lot of typing. I used a demo version of Robo for years. The older version seemed easier to use but most likely was not as secure as the newer versions. There is no doubt in my mind that the New version can do a lot more if I ever get the time to read through all the help info. Or if there is a video that would be even better. Windows 10 also has the password filler that comes with it but it is somewhat limited.”

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Posted 6 years ago

Hi Thomas - thank you for providing a review. We have not yet released updated RoboForm version 8 videos, but if there are specific v8 questions you have, please feel free to use the search functionality within our Online Help Center. Or, if further assistance is needed, please do not hesitate to submit a ticket via our online support system. www.roboform.com/support. Thanks again!

Posted 6 years ago

“Hi, I got my solution step by step. At every step, explanations were clear. Thanks to your support staff, Jean-Louis”

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Posted 6 years ago

“Ive been using Roboform for years. I love the stress reduction of having them securely care for my passwords. I don't like the new system in that it makes you go to the task bar each morning to sign on. It used to request a sign on - on screen, when needed. I hope that they return the older system. otherwise.. rely an Roboform, and will continue to renew.”

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Posted 6 years ago

“Actually, I was happier with the older version. If I hadn't used my master password yet, and clicked Roboform Icon in the task bar, It would take me to the site as soon as I entered my master password. That was great. Now I have to login to Roboform before I can use it for anything. Also, it really doesn't work well with my Android phone. It's very tedious and sometimes doesn't show up when needed for a login on my phone. I've been with Roboform for almost 20 years and I don't intend to leave. I just want it to be better.”

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Posted 6 years ago

Hi Thomas - thank you for taking the time to provide a review. Regarding the issue of entering your Master Password, if you click on the RoboForm icon > Options > Security > check the"Don't ask for Master Password" box and uncheck "Auto logoff" this should resolve the issue. In addition, if you could please submit a support ticket for the Android issue you're experiencing, we'll ensure it's directed to a technical support representative for their review. Please submit your ticket here: https://www.roboform.com/php/rtss/admin/ask/. Thank you!

Posted 6 years ago

“I don't have experience with other Password Managers, so I can't compare RoboForm with them, However, I've been using RoboForm for many years and have had some problems with it, but most of the problems have work-arounds so I can't complain. For example, some websites don't allow RoboForm to enter your Login and/or Password, so I have to cut & paste. This is also true with RoboForm on SmartPhones and iPads. Customer Service has been excellent, aside from the fact that you can only communicate with them via email or chat. Even if you don't use to automatically enter your passwords, it is an excellent tool for storing them. I would recommend RoboForm especially to those folks that are computer literate.”