RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.55

4.6 Rating 1,768 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.6

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“do not install on macpro it bounces back from trash with message that it cannot be moved to trash because it is open but there is no way to close it REPEAT AVOID IF YOU HAVE A MAC”

Helpful Report

Posted 8 years ago

Hi Robert - This is related to the RoboForm application still running from the background. In the upper right task bar you should see RoboForm gray icon. Click the RoboForm icon>>Quit RoboForm. This should kill the task to complete installation. If you'd like to restart the installation, you can do so from a recent download or you can download from our site here. https://www.roboform.com/dist/roboform-mac-v8.dmg

Posted 8 years ago

“Robo form was simple and easy to use. Now its so complicated its worthless. You provided no instructions about how to use it. None of my passwords transferred to the new version and if they did where are they. the one click to login seems to be gone. I'm very disappointed with the software and will now look for a new one to use. I used Robo form for many years but it now comes to a sad end.”

Helpful Report

Posted 8 years ago

We're sorry to hear of your disappointment and we certainly would like the opportunity to discuss and remedy any issues you my be experiencing, particularly the loss of your logins. We do not currently see any open support tickets under your email. If you can please contact our technical support team, a representative will gladly assist and ensure you're squared away. Thank you. https://www.roboform.com/php/rtss/admin/?lang=en

Posted 8 years ago

“that there is no longer a top toolbar is one of the worst losses of everyday functionality I have encountered I have used RoboForm for maybe 8 years now, always the jewel in the crown now it is a cumbersome and almost useless tool which behaves in an inconsistent manner which defeats the very purpose of its existence ok, so it's the fault of Firefox ... but how does that improve or rectify the loss of functionality ? ... it doesn't the TOP TOOLBAR, apart from the glorious ease of use, was also in the same location as the URL, so the eye could quickly catch whether there is a lock or https ... now all the time is wasted on performing additional clicks and trying to rectify the inconsistent outcomes from a program that was everything to one now that is at best 'highly problematic', in times when computer security, identity theft and cyber scams are omnipresent , to have a major pillar of my personal security online just evaporate like this is simply rubbish ok, blame firefox, even so the side bar or bottom toolbar either require much more user effort or the functions don't work in a consistent manner, and that's not a firefox problem as absurd a placement on screen that a bottom toolbar may be, I'd probably cop that if it worked, but intermittent equals dysfunction what a sad upgrade (please excuse any typos or grammaticals ... just couldn't be bothered checking) Jack”

Helpful Report

Posted 8 years ago

Hi Jack - we understand and sympathize with your frustration regarding this update, and we hope you can also understand our need to meet browser requirements and specifications. With that being said, you can continue to use RoboForm 8.3.5 until the official release of Firefox 57. https://www.roboform.com/dist/RoboForm-Setup-8-3-5-5.exe

Posted 8 years ago

“Roboform used to be great but the latest update is terrible. The Firefox toolbar has gone and when you click on show toolbar it docks at the botton of the screen and covers up the controls for video playback, Youtube etc when in full screen. Why have Roboform done this? Ever heard of the saying "if it isn't broke don't fix it"? You went ahead & fixed it anyway and now it is worse than it ever was. Not impressed.”

Helpful Report

Posted 8 years ago

Hi Chris - RoboForm has been updated to meet the WebExtension specifications imposed by Mozilla in Firefox 57. For more information, please visit: https://help.roboform.com/hc/en-us/articles/115000413812-Why-did-my-RoboForm-toolbar-disappear-in-Firefox-

Posted 8 years ago

“The Firefox Toolbar doesn't work anymore and there is no WebExtensions pull down like in Chrome so I can't even fill forms using the new and longer method. There doesn't seem to be any upgrade for the Desktop version which is stuck at 7.9.28.8 from Feb 2017 whenever I check for updates. All in all what used to be a great convenience utility is becoming either tedious or useless.”

Helpful Report

Posted 8 years ago

Hi JWM - RoboForm has been updated to meet the WebExtension specifications imposed by Mozilla in Firefox 57. For more information, please visit: https://help.roboform.com/hc/en-us/articles/115000413812-Why-did-my-RoboForm-toolbar-disappear-in-Firefox- With that being said, the pull down should be appearing . If it is not, please submit a ticket via our online support system so our technical support team can investigate. In addition, you can also display the lower toolbar in Firefox. For steps on how to do so, please visit: https://help.roboform.com/hc/en-us/articles/115000443051-Show-lower-RoboForm-Toolbar-in-Firefox-windows-only- Regarding the desktop version, 7.9.28.8 is the last version of version 7. You can download version 8 and turn off the sync functionality to use it in "desktop" mode. To turn off sync, click on the RoboForm icon > Sync > Turn off sync.

Posted 8 years ago

“A question should be unhappy. RF is very hard to contact, if possible, except by payment. RF has lost some of my passwords.”

Helpful Report

Posted 8 years ago

Hi Thomas - We certainly want to assist with any issues you may be having. Depending on the day/time, our phone lines can experience a high call volume. To ensure a timely reply, please submit a ticket via our online support system: https://www.roboform.com/php/rtss/admin/?lang=en

Posted 8 years ago

“Roboform used to be great. Version 8, however, very bad news. Usually not working on Android (even when 'activated') - have to copy and paste log-ins and passwords manually. Only working haphazardly in Firefox and Cyberfox browser - e.g. sometimes not capturing new or changed passwords, not entering log-ins or passwords, not matching correct log-in for some websites.... So no longer doing the basic job reliably. Not to mention not handling two stage log-ins. And not providing integration with PaleMoon browser - really, is it so hard to provide an extension that works?”

Helpful Report

Posted 8 years ago

Hi there - thank you for taking the time to provide your feedback and notify us of some issues you're experiencing. The latest RoboForm web extension was built for Firefox 57. As such, PaleMoon and all other web browsers may have not yet implemented the new web extension technology. Regarding Android, we are working to release a fix in the very near future which should address the issues you listed.

Posted 8 years ago

“Roboform used to be an excellent password manager but lately - 2017 - in Windows 10 it is not trouble free and will not sync my PC to my laptop so it is less useful”

Helpful Report

Posted 8 years ago

Hi Onclejon - we're sorry to hear that you're experiencing issues when using RoboForm in Windows 10. If you haven't already, please submit all relevant details and screen shots via our Online Support System. A technical representative will gladly investigate and provide the required steps to ensure an improved user experience. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“after paying $74.95 the system has not worked and after many, many, many attempts to speak to someone absolutely not connection or help. I have been with you for years and now when I need help no one answers. I am put on hold and after 15-20 minutes you hang up on me. Rediculus!!! Fred Hornick fred@hornick.co 303-888-8866 Acc. # 1705141313 Please call to help ASAP Thank you, Fred Hornick”

Helpful Report

Posted 8 years ago

Hi Fred - Our apologies for any delay in communication. We have passed your information along to our technical support team and a representative will be reaching out shortly. Thank you.

Posted 8 years ago

“I am not sure what my recent purchase was, but if iot was an automatic renewal of my producr, It is not working in one of my computers.”

Helpful Report

Posted 8 years ago

Hi John - thank you for reaching out. We are sending additional information via a private reply.

Posted 8 years ago

“I like it and have used it for years. I just downloaded the newest update and I'm disappointed that I no longer have a ROBOFORM Menu bar on my FIREFOX browser. I looked at Options, but don't seem to see how to get it back.”

Helpful Report

Posted 8 years ago

Hi Jodie - RoboForm has been updated to meet the WebExtension specifications imposed by Mozilla in Firefox 57. For more information, please visit: https://help.roboform.com/hc/en-us/articles/115000413812-Why-did-my-RoboForm-toolbar-disappear-in-Firefox-

Posted 8 years ago

“last update removed the full bar in the browser, need 3 extra clicks to reach the same login option as before, unnecessary and time wasting, also when on a site does not prompt the right password as it used to do before, after 10 years it's time to change, as they don't take in to consideration user experience”

Helpful Report

Posted 8 years ago

Hi Enzo - we're sorry to hear of your frustration resulting from the update. Per Mozilla, Firefox 57 will only support WebExtensions. As such, starting with version 8.3.7, the RoboForm extension will no longer include a full static toolbar. While we understand that this change is not ideal, we must adapt to browser updates as quickly as possible in an effort to ensure uninterrupted software use for all users. Regarding the form filling issues you're experiencing, if you can please submit a list of these sites via our online support system, our technical support team will gladly investigate. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“I've had RoboForm for a number of years and I'm very happy with its performance! As I grow with the various log-ins, so does RF! I highly recommend this software. Forget about writing down passwords and risking the potential of loss and certainly forget about remembering all of them - it's RF to the rescue!”

Helpful Report

Posted 8 years ago

“Roboform keeps me out of trouble when I have trouble keeping my numbers in order. We have been using Roboform for many years and has never given any problems: until now, what's with the feud with Firefox? Altogether I have been quite happy with Roboform. Thank you!”

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Posted 8 years ago

“I have been using RoboForm for many years now always reliable, always accurate. This progeam has saved me many a hair taering exercise. Thanks RoboForm.”

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Posted 8 years ago

“Saves me lots of time looking for passwords.”

Helpful Report

Posted 8 years ago

“Software is good, but purchase of renewal never indicated it was a renewable until I could review expiration date in software.”

Helpful Report

Posted 8 years ago

“There are three improvements needed. 1. Make the search go through the text in body of Safenotes, not just the title. 2. Make the option to Exclude Similar Characters in Generate actually work. There are too many repeats, especially in longer passwords. 3. Make the editing of Safenotes in the app for Apple iOS so that it shows the line I'm typing on instead of having to scroll to see it.”

Helpful Report

Posted 8 years ago

Hello Vicki, Thank you for your feedback. re: 1, searching inside of RoboForm items is already possible in the Windows desktop version. Click the RoboForm taskbar icon -> Tools -> Search Files. re: 2, Thank you for flagging this, we are seeing the same behavior and this has been sent this to developers for further investigation [Update/clarification: Upon further inquiry, it turns out the "Exclude similar characters" option is designed to exclude certain characters that are often hard to discern when viewed for typing elsewhere. Specifically we exclude the I, O, l, 0, and 1 characters. However, this option will not stop an allowed character from repeating. We will update our documentation to better communicate this] re: 3, on the latest version of the iOS app we were unable to reproduce this. If you can submit a ticket at https://www.roboform.com/support to give us more information we would be happy to try and assist.

Posted 8 years ago

“Easy to use and available in multi-platform.”

Helpful Report

Posted 8 years ago

“Consistently reliable and secure.. Quick response when assistance needed. Tried others but came back because RoboForm just works better.”

Helpful Report

Posted 8 years ago

RoboForm is rated 4.6 based on 1,768 reviews