RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.58

4.6 Rating 1,909 Reviews

91 %

of reviewers recommend RoboForm

Company Reviews

Metrics

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4.6

Based on 1,909 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400,
3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“I rely on this software for several years to store hundreds of usernames, passwords, and URLs. It's very convenient, secure, and customizable. This software is valuable to pay for professional license.”

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Posted 9 years ago

“I have been using this on all platforms, PC, Mac, iOS for many years. Works best for me. I have tried some other good ones but this is my go-to password everywhere software. Good job..”

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Posted 9 years ago

“I've used RoboForm for years. It has made my life much simpler. Remembering logins to legions of websites (and some programs) is a thing of the past. Have there ever been glitches? Sure, but the RoboForm techs have been very responsive, and in those random instances, have always got things back on track. One element that is not always mentioned is that when setting up a device that did not yet have Roboform installed, I could always go back to the original installation to find the logon information needed (until I could install Roboform to that other device.”

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Posted 9 years ago

“You are impossible to acess by phone.”

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Posted 9 years ago

Hi Marvin - We apologize for the inconvenience. If you can please email your phone number to support@roboform.com, we'll ensure a technical representative calls you to resolve any issues you're experiencing. Thank you.

Posted 9 years ago

“RF is now sporadic at best. Sometimes not recognizing the site, sometimes popping up with nothing in the passcard area, hitting the fill in and it states there are not fill in areas, and other frustrating, time consuming areas. When I originally bought/stated using RF, it was fairly automatic, even setting it up in the browser. Now, I still have not been able to resolve the problems even with FAQ or on site help. Seems RF has reversed direction instead of leaving well enough alone. Very frustrating....”

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Posted 9 years ago

Hi Jon - we're sorry to hear of the issues you're experiencing with RoboForm. Out of curiosity, do you happen to have an existing support ticket? If so, if you can please provide the ticket number, we will gladly escalate it on your behalf. Otherwise, if you can please submit a ticket, we'll be able to gather the proper diagnostic files and troubleshoot/provide a resolution as needed. You can submit a ticket here: www.roboform.com/support. Thank you and we look forward to resolving these issues ASAP.

Posted 9 years ago

“Have used roboform for 20 years. Never lost data. They respond to email support in 24 hrs. Safenotes occupy over 600 pages when last a hard copy was printed.”

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Posted 9 years ago

“Roboform has allowed me to be more secure. All my passwords can be different but I only have to remember one. It is a lot less cumbersome than it was when I first got it and I look forward to more improvements”

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Posted 9 years ago

“Had no problems with anything!”

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Posted 9 years ago

“Very customizable and convenient, I rely on this software for several years to store hundreds of usernames and passwords.”

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Posted 9 years ago

“" RoboForm is an excellent product at maintaining one's personal user ID and password vault.\r\n\r\n I renewed my RoboForm subscription months in advance of its expiration date.”

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Posted 9 years ago

Hi Jon - our apologies for the delayed response. If your RoboForm Everywhere subscription expires, you will lose the ability to sync across devices (along with some other paid features which can be found in the link below), but you will still have access to your data. In addition, we see that your license was renewed on 2017-06-08 and it is now valid until 2020-06-07. If additional questions remain, please do not hesitate to call us at 1.703.890.0676. Lastly, we cannot locate an existing ticket under your gmail email address, but if you have one, please feel free to reply to that ticket and we will ensure it's addressed. Otherwise, you can contact us via our online support system: https://www.roboform.com/php/rtss/admin/ask/

Posted 9 years ago

“Saves remembering dozens of passwords”

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Posted 9 years ago

“Roboform is my memory.I can always trust it when I need it. It also works and sincs with me cell phone. Only one problem. Having a hard time getting AOL Toolbar to appear.”

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Posted 9 years ago

“I like Roboform a lot on my desktop but not as much on my kindle or android phone. When I need to log on to a site I first have to leave the site I'm on and go to Roboform, get the password than go back to the original site and manually fill on the password. It's annoying and it's too many steps. This needs definitely improvement. If it worked the same as on my desktop I'd give it 5 stars.”

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Posted 9 years ago

Thank you for taking the time to provide your feedback. We've passed it along to our developers for their review.

Posted 9 years ago

“I used to like roboform a lot and would have rated it at least a 4-5. Since Windows 10 though not so much. Especially since it won't save or auto fill.”

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Posted 9 years ago

Hi Krouses Electric - thank you for reaching out. Regarding the form filling issues you're experiencing in Windows 10, if you can please submit a ticket via our Online Help Center, a technical support representative will gladly investigate on your behalf. Please submit a ticket here: https://www.roboform.com/php/rtss/main?lang=en

Posted 9 years ago

“I am a very happy customer have been using R0boForm for more than 15 years, sure made life easier specially now with the computer 💻 world way to many passwords and user 👥 names to remember, keep up the awesome work”

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Posted 9 years ago

“I have been using it for years as my password manager. It is easy to operate and secure.”

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Posted 9 years ago

“Have used for about ten years first on windows computers and last two years on macs. Never a problem ...reliable!”

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Posted 9 years ago

“fast and accurate”

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Posted 9 years ago

“ease of use”

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Posted 9 years ago

“"It hasn't made me terribly happy. Some sites where I saved the password lost the password. Don't get option to save lost passwords. Inconsistant sync. " You requested that I revise my review as the issue was resolved. Unfortunately, the issue reoccurred as, while away with out access to my passwords, I was unable to access sites that I use frequently. This was most troublesome”

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Posted 9 years ago

Hi there - we're sorry to hear that you've been experiencing some issues with RoboForm. If you can please provide additional information via our online ticketing system, a technical support representative will gladly assist. Please submit your ticket here: https://www.roboform.com/php/rtss/main?lang=en. Thank you.

Posted 9 years ago

RoboForm is rated 4.6 based on 1,909 reviews