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Roman Originals Reviews

1.8 Rating 875 Reviews
18 %
of reviewers recommend Roman Originals
1.8
Based on 875 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Roman Originals Reviews
Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025
Anonymous
Roman Originals 1 star review on 8th April 2025
Anonymous
Roman Originals 1 star review on 24th July 2024
Mandisa Nozulu
Roman Originals 1 star review on 24th July 2024
Mandisa Nozulu
Roman Originals 1 star review on 24th July 2024
Mandisa Nozulu
Roman Originals 1 star review on 15th July 2024
Disgruntled
Roman Originals 1 star review on 15th July 2024
Disgruntled
25
Anonymous
Anonymous  // 01/01/2019
Returned as item and received a gift card. OK not great but then it gets worse. Orders two dresses (a repeat of a prior order as they were so nice). One dress OK but the other dress arrived and was cut a full inch smaller than the original. Phones and complained to customer services. Advised to return and they would not deduct postage. Returned as suggested. Not only did they deduct postage but failed to refund the part of the dress paid by the first card. Just kept the balance of the card with no communication. Put in a complaint - received emails advising response in 24 hours but bothing. Phoned customer service and rude staff member basically brushed off. Told balance would be refunded that day but no apology no nothing and yep, you guessed it no refund either. Emailed again and still no response. Loyal customer now out £12 + £3 postage for return - spend hundreds a year with this store but never again. AVOID
Helpful Report
Posted 7 years ago
bought 2 pairs navy crinkley trousers with side buttons, first wash, one came out like faded old rag, and second pair, came out all distorted and out of shape! and yes, washed on silk wash! also bought white pair, which i am afraid to wear,and wash!
Helpful Report
Posted 7 years ago
I like the quality and design of their clothes but the Returns Policy is very unexpected and inflexible - I too was given a gift card to spend in store after I tried to return a top I bought as a birthday gift for my Mum. I did consider ordering on line as I thought their return policy might be less ?? military style but it sounds like the problems persist there too. I have therefore just unsubscribed from their emails too.
Helpful Report
Posted 7 years ago
My mother and I have shopped in Roman for a few years. Recently she purchased a dress for a wedding. The dress was unsuitable so within a week of purchase tried to return it. Her local store is 30 miles away. When we got to the store they refused to refund her. Their outdated and old fashioned policy is to refund onto a time limited gift card only. What a shame. Once the gift card is used neither of us will be shopping with Roman again. Their outdated policies need to move with the times.
Helpful Report
Posted 7 years ago
They have great clothes but their website let me down big time! My normal address is in Spain but on a visit to uk I tried to order. I changed the country to uk and typed in a u, address then went back and amended my order. When I went through to checkout the address was still showing the uk address so I completed the order with next day delivery, The following day, after not receiving a despatch confirmation I rang the company who informed me the parcel had been sent to Spain. To a uk address and postcode but listed as Spain. I have waited a week now as the parcel has been passed on for international delivery and is still in transit somewhere. 1. They need to sort out their website 2 why can’t they send the goods to uk address then intercept the parcel returned from Spain 3 this really isn’t good enough%!!
Helpful Report
Posted 7 years ago
I was going to order from you but reading a lot of bad reviews its totally put me off.
Helpful Report
Posted 7 years ago
Roman Originals is rated 1.8 based on 875 reviews