RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 566 Reviews

18 %

of reviewers recommend RONA

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Metrics

1.8

Based on 566 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Langley Rona- manager Doug and staff Shaun were absolutley amazing today. Out product had a missing “parts package” and we were in the middle of building it. It was something we had planned for the weekend, and had friends come over to help with.... so the set back was not convenient..... but when we called the store, Doug was able to confirm getting us the needed items, and I was able to drive down right away! (On a Sunday!) Thank you for saving the day team!! Five hundred stars :)”

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Posted 4 years ago

“Paid 15,000$ for vinyl floor to be installed in our condo from the Golden Mile location. It all peeled up after 2 years, ALL OF IT over 1500 sq feet. When we went back to Rona, they advise us only 1 year warranty. We showed them the pictures of the job, clearly an install disaster. They offered 10 percent off if we replaced the floor through them. 10%!!!! Sales lady , Toni, was great to purchase from, doesn't call us back at all now that there is an issue. Escalated through head office and got an assistant manager to call us. Listened to the story, promised a call back with in 10 days. 20 days later never happened. His name is Kelly - we left messgs for Kelly all week, not one call back. Just a disgusting way to treat customers. Terrible.”

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Posted 4 years ago

“Great customer service. His name was Cody in Etobicoke area. Showed us step by step how to work the electric chain saw. Very kind”

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Posted 4 years ago

“I ordered inline big mistake huge tiles came destroyed terrible online return a super hassle . But instore management amazing to bad I haf to order online”

RONA 1 star review on 18th September 2020

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Posted 4 years ago

“This has been my favorite go to store for as am a DIY person for 30 years but today sep14/2020 i was very disappointed with the service of two people one in gutter accessories and one in paints not very happy to help. They didn't seem interested in my business.”

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Posted 4 years ago

“Excellent customer service, the lady who helped me was very knowledgeable and very polite and helpful . Good job”

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Posted 5 years ago

“Happy and very satisfied with the PureSpa duel temperature that I purchased”

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Posted 5 years ago

“i pay 70$ for delievery for wood. I took day off for waiting them. THEY never came, never call.. i call them at 17pm. A woman told me; dont worry they supposed to be there soon.. i wait, wait wait.. never came.. FY Rona, you're done with me..”

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Posted 5 years ago

“DON'T BUY THERMOFOIL CUPBOARD DOORS FROM RONA...Paid a lot for my kitchen and after just a few years the thermofoil is peeling at the edges!”

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Posted 5 years ago

“OMG, the pre-set time for store pick up at a time with very few customers was an exercise in disorganization. I don't blame the employees, especially that they appeared to have been drugged with some movement retardant, but anyone, anyone like a grade 2 student could have come up with a more efficient process for something that was ordered and bought online. Abominable.”

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Posted 5 years ago

“There are no words to describe the horrible customer service. How are they still in business? I ordered on-line which clearly seems an issue looking at other reviews, I wish I had seen that before! My deliver date was changed twice and on the third time I only received one of the two appliances I ordered. When I called customer service I was basically told that there is nothing they can do that I have to wait for the delivery company to call me to set up a date. No way to make sure I got my stove in a timely manner. I was just put in the queue. The kicker is when I asked how they were going to make it right, I was told there was nothing that could be done. It gets better! Recognizing that the person on the call has limited authority I asked to speak to the manager. I was told I was being transfer and of course I was disconnected. It has been almost an hour and they have not called me. I am so frustrated! There was not responsibility taken for what happened. I really hope that this review gets to Rona, but based on the service I received I doubt anything will be done. Never again will I deal with Rona.”

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Posted 5 years ago

“I would suggest that you inform customers who buy dishwashers that they're appliance will be delivered without a power cord. It is disingenuous not to do so.”

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Posted 5 years ago

“Would give -5 if possible. DO NOT ORDER APPLIANCES FROM RONA. tried to support a Canadian company. 0 customer service. They have had our money for months, no dishwasher. 4 delivery dates set up and cancelled, no apology. Wasted hours of our lives on hold to get a snarky ‘do you want to cancel your order’. I want my damn dishwasher. Shameful company, steer clear”

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Posted 5 years ago

“I ordered raised bed for my vegetable garden on May 14 till late July I didn’t get my order finally I had to cancel it I’m waiting till late august still don’t get my refund it was my last order from Rona please be careful while ordering with Rona on line”

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Posted 5 years ago

“sorry to say..... but ......garbage customer service ! zero follow up with customer they just take your money for appliance but don't deliver them”

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Posted 5 years ago

“worst appliance delivery service ever had in our life, fake promise , literally on phone for hours for 2 hours on hold and then hangup, zero follow up.”

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Posted 5 years ago

“2 weeks ago It seems that their young staff specially the young girls and their supervisor miss getting trained on the proper customer service.. They never smile or greet you. Never ask them for help cause this will change their mood...you feel like they are not getting paid to work. Anyways I don't recommend st catharines store..less varieties and worst customer service ever. And don't forget there will be no return after 4 pm or you get a hard time from them!!!”

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Posted 5 years ago

“I ordered a gazebo from Rona at the Blythwood Road London Ontario location. Since it was an online order, I picked it up via curbside pickup. I got to the store @ 3:20pm I called the number to say that I was there to pickup the item,I waited until 4pm and had to call them again and say that I was still waiting in parking spot #9 and they said sorry that they were still working on getting it . I waited again until 4:40 after I watch two gentleman trying to put what looked like a rather large box into someones vehicle that just pulled up 5 minutes before. I had to call again and was told that they would be out as soon as they found another person to help lift it. This time they came out 5 minutes later without the proper tools to take off the brackets holding the box together. ( which took approximately 20 minutes ) By the time I got my item, it was 5:30.It took over two hours to get my gazebo and I was not impressed! I will think hard about buying anything from Rona again online after this experience. Turns out, the gentlemen were trying to put my item in someone elses vehicle. We are not impressed since they should be asking for proof of purchase.”

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Posted 5 years ago

“Do not order from Rona online ever! Ordered a washer and dryer on offer was waiting 2 months with no contact. Every call to customer service resulted in at least 1 hour wait. Finally told it would be another 2 months. Customer service rude and unhelpful. Demanded a refund-never even apologized. Worse than any customer service I’ve dealt with including phone companies. Stay away for your own sanity!”

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Posted 5 years ago

“trust me don't ever buy appliances there.”

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Posted 5 years ago

RONA is rated 1.8 based on 566 reviews