RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 536 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Carol

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst online experience ever, never had an online that took 6 weeks to complete. called customer service hundred times only once got connected but put on hold for hours.”

Helpful Report

Posted 5 years ago

“If there was an option for negative stars, that would be my pick. Waited on hold for 2 hours with no response. Got through at half an hour to the department I chose from the menu, only to be put on hold again for an hour and a half after being told I was being transferred to the proper department. Was that not what I originally did? Says my order was supposed to arrive on may 17. It’s is now June 11th. Says the product has been sitting In Mississauga since the 15th. I also emailed them in English and got a response in French. Absolute disgrace this experience has been. I will no longer be shopping at this retailer”

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Posted 5 years ago

“I made an order 10 days ago.No any info or updates.Expected delivery is 2 business days.Why RONA provide wrong information regarding delivery?Why customer support not working?Very bad experience!”

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Posted 5 years ago

“May 30 online order was for a lawn mower,weed trimmer spools and a plastic gas can. Rona put my gas can on truck delivery for $75.00!!! The lawn mower was canceled,Iam now waiting on a refund for the trimmer spools. I only wish I had read the reviews on Rona and Lowes before being so stupid.”

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Posted 5 years ago

“Horrifying customer service!!”

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Posted 5 years ago

“Terrible terrible experience and services!!! If there is 0 star to choose, we will chose 0! We ordered brand new set of washer and dryer. There were deep cracks and scratches on both the front and the side. Delivery guys were rude, not helpful. We were given the phone number which no one answered after two hours waiting. My husband went to the store, no one cared, gave us the same phone numbers to call. We called everyday, for hours each day, left voice mails, sent emails. No one got back to us for days...... It's a nightmare! We have all the dirty clothes not washed. Never never had such bad experiences! We hoped that we have read the reviews here before we bought the products.”

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Posted 5 years ago

“Online order takes a month and after they call you to pick up your stuff , they are not there . Staff say if we have it it is there . If not go home . Prepaid and preordered items are sold to others ! Very disappointed”

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Posted 5 years ago

“If I could give "0" stars, I definitely would. I understand during this bizarre time that online orders are in high demand. However what is completely unacceptable is the fact that for over a month after my husband ordered, we tried calling day in and day out but the Customer service line was constantly busy. We sent email after email, with not one reply to this date! We contacted the store numerous times, and about two weeks ago, a lady said our door would be out for delivery the coming Friday. Then my husband takes the day off that day in order to be home to accept that door and it never shows up nor do we even get the common courtesy of a phone call to let us know that it was not coming that day so needless to say a whole entire 10-hour day lost at work which means 10 hours of money lost because of this incompetent company and their major lack of communication. Fast forward to today 20 minutes before the door is arriving they call my husband to tell him the door is arriving it's on the truck for delivery well that's funny we're at work so he rushes home from work to be home to accept this door we get the door and it's damaged Beyond damaged and the truck driver says it was like this when I picked it up at the store. so again we are unable to get through to customer service the store that we purchase it from is telling us to contact customer service and to send an email with pictures we've done all of this and as usual I'm assuming we will not get any reply to emails. Our next option is to find a way to borrow a truck in order to bring the door back which is about 40 minutes away, to return it for a refund, minus delivery!!! Are you kidding me????? For the love of God, don't purchase from RONA!!!”

Helpful Report

Posted 5 years ago

“rona scarborough/MIDLAND this is the worst store for pickup most especially the curbside.. we waited for freakin 45 mins for our order to come.. we called twice and still we waited for long.. its ridiculous..”

Helpful Report

Posted 5 years ago

“Ordered paints online for pick up, more than two weeks nothing, they took the payment already but no updates when it is ready. Called customer service and on hold for hours no answer. The worst online experience ever.”

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Posted 5 years ago

“You cannot get through to them. There line is always busy. The one time I got through I was on hold for 2 hours then there system hung up. Rona must have government people working for them”

Helpful Report

Posted 5 years ago

“Worst inventory web site ever. I'm looking for a baconny planter and I checked the RONA website for 4 different stores and they are the same: Web site says the store have many items in stock. However when I came in store, there are none.”

Helpful Report

Posted 5 years ago

“Do not order online! Placed a order, a week later nothing shipped out. Called customer service 86 times. Was told she cant help me and to fill out a online form. Filled out form and have waited 6 days with no reply. Called customer service back and waited online for 30 minutes. Then was given a case number and placed on hold for 56 minutes. Had to hang up. To this day they took my money but havent even shipped product out. Will not order through them again”

Helpful Report

Posted 5 years ago

“Worst experience I have ever had. Spent 3K on a mower told 5 in stock. Wait 2 weeks while calling 3 times and now find out they are sold out. Lawn will have to wait longer. DONT SHOP AT RONA. You will be disappointed.”

Helpful Report

Posted 5 years ago

“this is becoming the most painful onlne shopping experiences I have ever had ...and i have literally done thousands of purchases online. I ordered on May 13th and it only got shipped out May 19th (strike one) though it was in stock... but as of yet (May 29th) I have not received it (strike 2). I emailed Rona but aside from telling me that they have received my email I have not heard anything (strike 3). I called yesterday but their phone was busy almost the entire day (strike 4). After speaking to a rep, she gave me a case number (#418964-C3Q0W6) but then had to put me through to someone else (Strike 5). I then waited on the phone for 45 minutes to speak to someone (strike 6) but had to hang up because I had a zoom call. I am now trying to call but the line is busy all day (strike 6).....what is going on with Rona...they should give up trying to do online shopping.”

Helpful Report

Posted 5 years ago

“I should have read the reviews for online orders before I made mine, horrible, made and order for a pick up a week ago and nothing, can't even connect to their "customer service" number. Will never ever make an order or set foot in any of their stores ever”

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Posted 5 years ago

“They are collapsing from COVID, insanely long lines, not cancelling orders, taking weeks to process a simple can of spray paint they have already in the store!! Insane.”

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Posted 5 years ago

“I placed an order for lawn mower on May 12, 2020 but still it shows processing, customer service number doesn't even work, visited local Rona store and they said they can't help with online order if I chose parcel delivery, grass in my lawn is getting nasty, big mistake to order from rona, will never ever visit or buy anything from Rona, extremely frustrated . Will buy lawn mower from another store and if I ever receive from Rona, will return it without opening. Their stores should be closed permanently.”

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Posted 5 years ago

“Waiting for more than 2 hours on hold...”

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Posted 5 years ago

“Trying to cancel an order and have been waiting on hold for 2 hours”

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Posted 5 years ago

RONA is rated 1.8 based on 536 reviews