RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 658 Reviews

19 %

of reviewers recommend RONA

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1.8

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous // 01/01/2019

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“Brutal. Never order appliances at Rona. Pay up front. Ordered in August for a Sept 9 delivery. They don't let you know it isn't coming ... you send email after email to get a responses. Our fridge doesn't work and we needed it before Thanksgiving. Two weeks later they say November. Comes and goes, again no communication it isn't coming until you send angry emails. Now they say Dec 29th... followed up with an email saying there is a good chance it could be late. Received the matching stove in October. When you order online and this happens they direct you to your local Rona who has nothing to do with it and can't really help you. Of course everyone blames Covid! Well, Covid was here when I ordered in August so why tell me coming in Sept? Worst customer service of any major purchase I have ever made ... and I've made a lot. Rona says ... 'well that's not us it's Appliance Central' and nothing to do with Rona. Ok, well I ordered through Rona, paid Rona, and got a receipt from Rona. They take zero responsibility for it. They have not once initiated a call to let me know the status. They blame the manufacturer for constantly giving them dates they can't honour. Well if you don't mind pissing off people just keep dealing with the same companies. I emailed them and told them to pick up the stove and cancel the whole order and I would get a different brand. No response. To top it off they constantly have the same manufacture featured in their ads, when they can't even get what you purchase! Always preferred Rona to the others ... they don't care... so never again! Others you pay when product ships ...”

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Posted 5 years ago

“Terrible customer service. Ordered and paid in full for an available fridge back in September. I've been being told its arriving in a couple days for a month now. No one is actually able to help us and I'm not sure if we will ever get our order. So frustrated and will never shop here again. Please go somewhere else if you are looking for appliances!”

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Posted 5 years ago

“We had blinds that needed cut - we had bought them at Lowe’s and we were buying another blind at Rona - the attendant’s name was Brenda and she took our old blinds and shaved the 1/4 inch off and it saved us a trip to Lowe’s - Great customer service.”

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Posted 5 years ago

“Had my order that I waited for 4 week sold on em and told I had to wait another month for the next batch to get it. The employee also lied to the manager we were talking to and said I had forgot to pick up part of my order. Kind of hard to pick up an item that isn't in stock. Saskatoon Preston crossing.”

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Posted 5 years ago

“I was at the rona erin mills location and received the worst customer service by an older woman with such a bad attitude. I heard another employee call her Tina, but I am not sure if this is her as their were many others at customer service. She came to take over a gentlemen who was helping me with my online order and proceeded to use foul language about my wife and I for merely mentioning the location of our order!! She is grumpy, miserable, and truly created an awful shopping experience for both my wife and I.”

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Posted 5 years ago

“I went to one Rona and purchased $1000 of tiles. We had only three cases extra after our renovations. We went to another Rona to return them. But they won’t accept them because they don’t carry those tiles. However, they are able to transfer a light fixture to the Rona which is now closest to my new home. So the truck can bring things from store to store. But they can’t do the same for returns to help customers? Doesn’t make sense. Better customer service is needed. I don’t appreciate stores that do not have customer service all the way through. Not just to make the sale and then stops.”

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Posted 5 years ago

“Malheureusement j'aurais dû regarder les appréciations des autres consommateurs avant de placer une commande chez Rona en ligne! Commande passée le 17 octobre 2020, et réception d'une boite complètement défoncée le 26 octobre. Je refuse la livraison dû aux dommages et j'appelle le service à la clientèle... 20 minutes plus tard, on me dit qu'ils ne peuvent pas recommander l'item ni le créditer car ils doivent attendre de le recevoir. Ils me disent d'attendre une semaine et de les rappeler si je n'avais pas eu de nouvelles... Donc j'ai rappelé à toutes les semaines (5 fois, pour un total de 2 heures au téléphone) pour me faire dire que c'est le fournisseur qui devait me rembourser et non Rona! J'attends encore un crédit ou ma commande en date du 4 décembre et j'appelle aujourd'hui pour me faire dire de rappeler dans 7 jours si je n'avais pas mon crédit du fournisseur! Je demande que ce soit RONA qui me rembourse puisque je fais affaire avec eux et non pas leur fournisseurs et on me raccroche au nez (Michael). Je rappelle pour parler au gestionnaire du service à la clientèle et après 15 minutes d'attentes, on me dit qu'ils vont me rappeler dans une semaine! Évitez à tout prix RONA, depuis le rachat de la compagnie par Lowes, service médiocre et prix élevés. J'encouragerai maintenant les vraies entreprises québecoises : CANAC et Patrick Morin. //RONA, votre service est honteux.”

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Posted 5 years ago

“3 months ago I ordered 3 items. They kept missing delivery dates to the point that I was calling them everyweek. They would deliver 1 item then lose 2. Deliver the other one and mention then 3rd is still to be delivered by their supplier. 3 months now and I am missing my fridge. Definitely not happy and very poor communication from their customer service. They say they will call back and never call back.”

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Posted 5 years ago

“The worse place to shop online and in store. I made an order for 5 items, I had to ask for home delivery because there was no way for the website to give me the address of any of its stores where the item would be found. After making the order, I received emails and emails throughout the day, canceling the items one by one, until the entire order was canceled at the end. Calling customer service was worse ... this has been the worst experience!”

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Posted 5 years ago

“Absolutely TERRIBLE customer service. Bought an entire kitchen appliance package. All were delivered except for range. They missed their delivery date-blaming it on the agent before them and then blaming on the contracted delivery company. No one from “customer service” calls back, all seem to have NO CLUE how to operate anything. I’ll never ever buy from Rona again.”

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Posted 5 years ago

“Worst customer service ever. Spent at least 15 hours on the phone geting the run around to have them saying they had lost the fridge I had ordered 2 months prior. They don't care as their owners Lowes.”

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Posted 5 years ago

“Horrible experience. My first big purchase from Rona, and never again. I ordered 5 interior doors and had them delivered. They showed up a day late and were dropped off at my neighbors. Spoke with the manager and said I would be refunded the delivery charge. Over 2 weeks and still waiting”

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Posted 5 years ago

“I ordered a beautiful linen tower at a good price. The only problem is that it didn’t arrive, notwithstanding my having been given 4 delivery dates over 2 months. Then it arrived without notice. The customer service people were pleasant, but they have no authority to make decisions. It was then referred to a supervisor who tried to untangle the whole mess. She gave me a further price reduction. Finally she referred the matter to her escalation team. A fellow named Shawn I. contacted me. He asked me for a few days, because he needed to look into it and said he wanted to make me happy. He came back to me as promised and gave me a further significant discount. I’m now shopping at Rona/Lowe’s again. I understand the frustration of so many who’ve posted on this site. My suggestion, if it’s not working with customer service, ask to go to the escalation team. I’m more than pleased with my resolution.”

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Posted 5 years ago

“Poor customer service....order desk didn't know the difference between a nail and a screw...literally . .left shaking my head”

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Posted 5 years ago

“Astonishingly bad customer service. Similar story to many other complaints about appliance orders Was charged for dishwasher 6 weeks ago. Rona still unable to provide a delivery date Sept 24, Ordered a dishwasher on Rona.ca for delivery. Credit card charged Sept 25, was called and told they could not deliver until Oct 21. Was asked if I wanted installation for $150. Agreed and set up installation date of Oct 22 October 19, Called by Rona saying they did not have the dishwasher, and had no idea when it would be delivered. I asked to postpone the installation service and they said to call the store (I ordered it online). Called customer service, they told me to call appliances, they told me to call customer service. Eventually found the correct phone number for installation services to cancel the installation. October 21 - Multiple calls with Rona to get an updated delivery date. A few days later someone calls me and says someone will call me on November 4 to provide the updated delivery date. November 5. No one from Rona has called as promised. Contacted customer service. They said they would "email the store" to find out more.”

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Posted 5 years ago

“Try to return an in opened item. You need the paper receipt?? The year is 2020, and you can't reference my credit card? Absolutely the silliest thing I've heard in a while.”

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Posted 5 years ago

“I will never shop at rona again. They need a paper receipt to do a return. What year is this?? 1984????? Seriously guys, if you go out of business in a year don't be surprised. Every other store can cross reference to find the sale and do a return but somehow you 'can't'. Its insane that you still have customers at all.”

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Posted 5 years ago

“Unbelievably bad. How they are still in business is beyond me.....”

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Posted 5 years ago

“I want the manager of the Warden branch to reach out to me before I make my comment . I am still waiting on a return call . All I want to do is sit and speak to you about customer service, but are you avoiding me ?”

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Posted 5 years ago

“I purchased a Bosh $1800 dishwasher online, paid in full. The rep on the chat said I will get it between 4-5 days and that it was in stock. I called 2 days later with difficulty to reach someone who said that somebody will call me. I called every week and they told me to wait more. At day 25 they gave me a delivery date for day 67. They never showed up. Then gave me a delivery date for the week after and they did not show up. At day 76 they said they still don't have it and so I got a refund. I then purchased it on another appliance canadian site. I got it 2 days later. Do not ever buy an appliance there. Buy whatever is in stock at the store but when it comes to appliances don't do it there. We have a family and we had to wash dishes the whole covid summer while they had my money. Very bad experience and time wasted.”

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Posted 5 years ago

RONA is rated 1.8 based on 658 reviews