RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 656 Reviews

19 %

of reviewers recommend RONA

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Metrics

1.8

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous // 01/01/2019

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“Very happy”

Helpful Report

Posted 2 years ago

“I'm sorry, l bought Sico exterior paint it looked beautiful, followed the directions an asked questions to the Rona associate...well my vinyl siding has warped sico doesn't care at all! An now after informing Rona they haven't gotten back to me either...now I get to spend my money replacing my siding ...this is aweful...should be ashamed! It will not let me put pictures!!!!”

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Posted 2 years ago

“It’s a waste of time and energy to shop at the crowfoot location . Poor customer service, poor knowledge of product. Total waste of time. I do not recommend spending your money at Rona.”

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Posted 2 years ago

“I went shopping at Rona’s in Ancaster last week and Anibal who is a Dpt. Manager assisted me. I really did not know what I went in for but Anibal’s product knowledge and his helpfulness in answering all my questions was great. I ended up purchasing a few things that were suggested by Anibal that day. Kudo’s to Rona for having employees on board that are professional and helpful to us the customers. I have done other reviews for Rona as well because i feel that if a Customer Service Rona Employee goes over and beyond what their job description entails, then Rona should be notified about the performance of this employee. I feel confident about shopping at Rona for all my needs, and would recommend Anibal to all of Rona’s shoppers. Sincerely, Carmela”

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Posted 2 years ago

“Horrible customer service!!! Im a contractor who spends like 15,000-30,000 a year there and Ive never seen service like this before in my life. i have a dodgy ankle and no one would help me go to the paint section to grab the pack of 5 paint inserts. i complained about it staff just kept walking. boycott for life!! I’ll never come back here again!”

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Posted 2 years ago

“Burlington (Harrison crescent) Was spoken to INCREDIBLY rudely by a lady named Shelley at the paint desk. I’ve NEVER been spoken to like this by anyone in my life, very interrogative, argumentative, rude, and embarrassed me in front of other customers. She needs to be written up and fired. Straight up.”

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Posted 2 years ago

“Ordered a $4500 solarium from Rona. Was delivered damaged. Requested two parts to be shipped to replace the damaged. Multiple emails and phone calls To find out when I will get the parts. Their response is when they know they will tell me. two months now, and I am still waiting For them to provide shipping information. They refuse to allow me to speak to a manager, total incompetence on the part of customer service. they try blaming the manufacture shipping the parts, but I called them and they shipped the parts the next business day. So I’m pretty sure that Rona had done nothing and was lying. extremely bad Customer service I will not order online from Rona again and I suggest you do the same.”

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Posted 2 years ago

“I mever received the package and they refuse to reimburse.”

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Posted 2 years ago

“Well to start off I will just say that I wrote a review on their website about an online order and their customer service. They didn't like the review and would not publish it because it didn't meet their website guidelines. Here was the review I tried to post: This review is for the customer service that I received since I never received the product. Worst customer service ever. I ordered the product in May and i never recieved the order. I still haven't received my money back. It is now mid July. I have been asking for the money back for 2 months. Every time I call I get a different answer from them. Don't bother ordering anything online from Rona. I ordered the same product from home depot and got it in 2 days..... I never though I would be censored by rona.”

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Posted 2 years ago

“Unless you like pigeon feces avoid the indoor garden centre”

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Posted 2 years ago

“Absolute worst customer service ever. I purchased an Uberhaus shower faucet a few years ago and at the time this was branded as their faucets. Paid $700 on sale and am now unable to attain parts for it and Rona is of absolutely no help at all. Also, their after purchase customer support is horrible. You call a call-centre in India and absolutely no one there wants to help you either. I even called their head office and left a message for the Sr VP of Marketing and Customer Service, Catherine and of course she never got back to me either so HONESTLY WHY WOULD I BE SUPRISED THAT THEIR CUSTOMER SERVICE IS SO HORRIBLE!!!”

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Posted 2 years ago

“Staff in paint Dept has no idea what to do. Did not even know what a liter can was. I walked out not buying the 3 cans that I went in for. I could not trust that the colors would be correct. Langley needs better management.”

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Posted 2 years ago

“This is the worst big box store chain. One cashier and self checkout doesn’t work for sales items. Ridiculous customer service. Everything in garden centre is 50% off but no cashier in that department to cash out.Terrible management and planning. As a result the line to pay is 30 minutes long. Not to mention the wait time to get a manager to come and do the price override. What a joke. I can see why Rona will never measure up to the Home Depot.”

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Posted 2 years ago

“Recently, I bought some circuit breakers at Rona. However, one of them was defective. Today, I went to the store to request a refund, but the staff told me that these items cannot be returned, even if they are faulty. I was not informed of this policy at the time of purchase, and there was no notice on the receipt either. I find this very unreasonable. I bought same item at homedepot.ca , can easily refund at no reason ask, The Rona, bad customer service.”

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Posted 2 years ago

“Absolute worst customer service i have ever had in my life. I have been trying for over a month to get replacement cartridges for Rona brand shower faucets that are leaking and keep getting the run around. They are supposed to be lifetime warranty but at this point i wouldn't even care if i had to pay for them. Will never purchase Rona branded products again.”

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Posted 2 years ago

“I purchased a BBQ on July 11, 2024, from the Stock Yards location. I tried to call the stockyards store on July 15, 2024, multiple times. Called the toll-free number in customer service and what a joke. No wonder people shop at home depot, Rona sucks no customer service, and no help at the store level and head office. This is my first and last time I shop at Rona.”

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Posted 2 years ago

“Totally does not care about customer service once sale is made just passes the problem of to the supplier and offer no assistance whatsoever. To this date I have not heard back from RONA CSS about the defective product they sold me as NEW. Looks like I will have to contact the Ontario Consumer Protection Agency to get some help as I am not about to let RONA get away with it. "Never" again will I shop or should i sa "throw my money away" at RONA.”

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Posted 2 years ago

“Where do I begin? Their website is absolutely deceptive. First, it has one price and then it has another price. When you try to call in the people on the other end to get an a price adjustment they tell you to put your order in first and then they’re going to apply the discount. Riiiight. Just give me a code. There’s a box when you check out for one. Then they say they’re going to get somebody to contact you back and round and round the circle of deception goes. I used to like this store before Covid but things changed since they went to Rona, plus.”

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Posted 2 years ago

“My fiance ordered a fireplace online and we received in a timely manner,. However, there was significant damage on the mantle! We called the store and were told we could bring it and return it to the the store to avoid hassle. We spoke someone named Jenn on the phone as well at the store. She was fantastic! She refunded the money and then re ordered the item right there for us. No hassles!”

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Posted 2 years ago

“price match??? don't think so....after almost a week of Rona reviewing information that I had to provide to prove that the home air condition unit that I was looking to purchase was identical and less expensive at their competitors, they said they would match their price. According to "Rona price match" on major appliances, they are also to beat it by 10%. The customer service rep said no, "it's not on our list as a major appliance" I asked to see the list, I was told to Google it, so I did. According to Wikipedia, air conditioned is listed as a "major appliance under heating/cooling. I was told that doesn't match their own created list, therefore they won't take the 10% off, but instead offered me a $100.00 credit towards future purchases. Not likely to ever shop at Rona ever again, too bad as it was one of my frequently shop at stores. Case #00878946”

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Posted 2 years ago

RONA is rated 1.8 based on 656 reviews