RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 565 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 565 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nicole

Carol

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning Mr Harrington. I would like to inform you of very disrespectful incident at your store on 650 Dundas St. East in Mississauga Ontario. Over the weekend we went to this particular store looking for chimney caps for our house. We realized that we would have to order custom chimney caps after our conversation with a gentleman in your customer service department who advised us to come back Monday and discuss the matter with your pro desk representative. Upon arriving to the Pro Desk area we were greeted by Elisha from that department. When we advised her of our situation she said that “ this is going to take a long time to find suppliers for this work.” I told her that the gentleman over the weekend at the other counter supplied us with contact who Rona dealt with. Her reply was “that he is a student and that they no nothing.” Upon which I replied “he is an employee of Rona therefore I would assume you would have communication between the 2 desks. Elisha finally took down the measurements of our chimney caps that we requested and walked away. I had to stop here and asked do you need a contact number to let us know when our order can be fulfilled. We supplied her with a contact number upon which she replied “you know I don’t live in a house and have no idea what you mean by chimney caps.” Mr Harrington my family and myself have been coming to this location before it became Rona and never have encountered such rudeness. I firmly believe that our order will never be fulfilled by Elisha. I hope we never encounter such behaviour at this location ever again. Yours truly Joseph Misljenovic.”

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Posted 1 year ago

“Every time I go into the Salmon Arm store I am always blown away with the service I receive from Nick the manager! He’s super knowledgeable and helpful, makes me feel important and always cracking me up with his personality. It is the only store I go to now and I highly recommend Nick and the gang”

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Posted 2 years ago

“I would not recommend Rona Installations to anyone. I bought a new hot water tank and pan with RONA and had them install and take the old one away. The staff at the actual store were extremely helpful and great to work with. The contracted company from RONA however was not the case. I was told that the contracted company from RONA would contact me a week before to set a date on a certain week. I waited and waited and never heard from the contractor company. They were supposed to do the installation on Wednesday-Friday. On Wednesday at 11:00pm, I received an email, stating that he would come the Friday at 12:00pm. My partner rearranged his schedule and took a full day off, so he could be at home to let the contractor in. At 10:30pm on Thursday, the contractor called me to confirm the appointment... I called the contractor back on Friday to confirm that he would be there as we rearranged our days to be there. He said he would be there, however we needed to leave our house by 4pm that evening. Further and further past 12:00pm, we never saw the contractor. He finally called at 3pm and notified us that his company would not be able to come that day as they were behind on other calls. This was extremely frustrating and now we would need to set up another day. Finally 2 weeks later, we were able to get another date and have it installed and taken away. However, they left all the new cardboard and material. They also installed the hot water tank on top of some important cables. With a full tank it was very challenging to move them out and we needed the contractors to come back again. To resolve that issue... Would not recommend.”

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Posted 2 years ago

“I bought online a product (shower $3,140 +tx), the product received has a totally different appearance (much lower appearance, not matching colors, q-wall different than represented on Rona web). As recommended, I paid an expert to put it together directly from the box delivered. I called Rona customer services, first one offer me $100/$3,140. The second up completely denied from beginning of conversation that the product were different (sold vs delivered), than offer me $200 after playing almost 50 minutes game of denying and asking me of what I needed.”

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Posted 2 years ago

“Spam advertisements that are misleading by design, full screen, and difficult to exit earn you a 1 star review. Companies that abuse their marking campaigns should be called out. I will be avoiding business you going forward.”

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Posted 2 years ago

“Ordered an arrow carport. Poor packaging and poor quality. Contacted rona online. Very poor customer service. Offered me a return but after hours of work installing the product, a return was not an option. Offered me a $100 discount for the poor quality and damage due to poor packaging. Then the customer representative didn't send the credit until weeks later after I asked again. Never buying from rona online again and certainly not from arrow products. Shame on both those companies.”

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Posted 2 years ago

“Just finished putting the black MMT5X7G utility trailer together. This is by far the best utility trailer i have ever owned. The sturdiness,quality and functionality is second to none.Absolutely thrilled with it,and it only took an hour to put together. Very Happily, Alan Gradisek.”

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Posted 2 years ago

“Absolutely terrible customer service trying to return something. It wasn't purchased at that particular Ron's and I was told in no uncertain terms they didn't sell that product at the store so it would have to be returned at the Rona purchased miles away. Manager who looked like he just rolled out of bed said "no, can't return here". Why does every other chain store let you return to something to their store? Pathetic. I said that I didn't have time to return to other location (for a number of reasons) but they didn't care. Will never shop at this sub par store again. Pathetic way to treat customers.”

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Posted 2 years ago

“Rona has the worst customer service ever. We ordered $3500 patio furniture. Only part of the order was delivered. We've been on the phone and emails everyday for 6 weeks. Rona will not deliver the remaining part of order and will not refund. Dont ever deal with Rona, worst customer service ever.”

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Posted 2 years ago

“John(big,burly guy in the lumberyard) at Forest Lawn Calgary location was excellent.”

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Posted 2 years ago

“Customer service is the worst I have ever seen. Ignorance is their first priority. One star is being very generous.”

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Posted 2 years ago

“It has been 14 days since I requested a quote to replace my patio door, I got snookered into paying $ 90 for the contractor to measure the door which took 5 minutes, that was 8 days ago. This is some bad customer service, guess I wont be asking them for a material quote for the 14 x 24 workshop I am building or any other quote in the future.”

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Posted 2 years ago

“Don’t order anything online from Rona! Ordered a Gazebo on May 11, the item has been sitting for almost a week has not been shipped. Called customer service, said they can’t reach anyone to help me. Tried to get a refund, they said not possible!”

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Posted 2 years ago

“Placed online order on April 9 for basketball net never received an email confirmation until April 13 after 3 calls to service centre. Shipping tag created on April 15, still sitting in warehouse waiting for delivery to pick it up. All I get is excuses for the delays. Worst company I have ever dealt with.”

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Posted 2 years ago

“I bought my flooring at Rona Winston Churchill and Eglington. Beebe helped me. She was very knowledgeable. Very professional. Did all the calculations, and brought the flooring to the front of the store. She spent a lot of time with me. The floor is down, and looks beautiful. Thank you Beebe. So happy to have met you. Anita”

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Posted 2 years ago

“Worse refrigerator sale and delivery ever experienced in Montreal in 20 years!!! They delivered it 5 times and 5 times failed, either the refrigerator was damaged or it didn’t work. My wife had to travelled 5 times for two hours in public transportation for nothing. No apology from Rona to tenant and us. Shame on Rona Roland Therrien boulevard store in Longueuil.”

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Posted 2 years ago

“Upon visiting the Vernon Rona store , I was looking for help and ended up in the contractor area , the fellow you have working there ( Greg )I asked another staff member for his name , has to be one on the most arrogant, rude person I have ever dealt with in this industry, not only was he rude to whomever he was on the phone with but when I tried to speak to him , was rude with other staff members as well , apparently my question wasn’t important enough for him to give me the time of day , as a company you should be ashamed to employ such a person , may not be back after that experience.”

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Posted 2 years ago

“Amandeep Kaur gave us great costumer services .”

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Posted 2 years ago

“The store manager should not be managing a home improvement store this is the south Surrey store . I have been dealing hear for many many years and have seen a massive change in store. The changes have not been to improve the store which you think it would it's to see how many of the customers they can drive away from this store. Their is only two people that know what Thier doing and both have been their many years and are a pleasure to deal with. The new manager is a waste of time she doesn't even no the simple questions you ask her and all the new staff is even when worse no training what so ever . I am a contractor and don't have time to deal with a store that can't answer questions or no nothing about the products they sell. Home depot is going to crush this store at least you can get help and someone can answer questions.Rona get rid of the manager and hire someone that wants to improve your store and customer relations instead of just walking around waiting to go home . Good buy rona”

Helpful Report

Posted 2 years ago

“I hired the Rona electrical contractor in Sept 2021 to install a new, upgraded electrical panel. Mike, Director of Services for Rona of Western Canada had to cut me a compensation cheque for several hundred dollars because the electrical contractor installed used circuit breakers to help line his wallet. After three months of waiting I discovered that Rona either lost my heat pump order or never placed it in the first place. Rona awarded the HVAC contract to a new contractor. A month or two later Rona claimed to have my heat pump in stock. Every piece of equipment delivered to my home was wrong. The installer planned to install the outdoor unit in a location not permitted by the City of Burnaby. I obtained a copy of the regulation to prove this. Not my job, but necessary to make sure. A wasted day without pay for me. Laurel, the Field Services Manager for BC convinced me to let them install the correct furnace and thermostat the next day and said the heat pump and indoor heating/cooling coil was a month away. The installer that they later told me was an alcoholic cored a hole into an upstairs bedroom instead of the crawlspace and compromised a floor joist with a 4 1/2 inch hole plus an extra hole not needed. The HVAC contractor hired a carpenter to reinforce my floor and paid to re-carpet one bedroom. The installation otherwise was a butcher job and the HVAC tech that finished the job replaced the exhaust for the furnace because it was unsafe and not code compliant. I re-insulated the line set myself and repaired various other quality problems including the hole in my house and the air leak at the plenum above the furnace. The heat pump never came as promised and Rona passed the buck blaming Carrier which at the end of the day was nothing compared to the problems created by Rona. Carrier Canada came through for me after 12 months. The day before the installation of the outdoor unit or heat pump, it was decided that the heat pump was sized wrong right from the start (365 days after contract signing) using the square footage from the BC Assessment website which is not known to be accurate since they have never been in my house. It was yet another fight on my hands to prove that the new calculation was the wrong one. Mike argued that he wouldn't install the correct pump unless I signed a contract accepting all responsibility for sizing the pump, or he would cancel the contract because he said nothing would make me happy. I pointed out to him that my old furnace was already at the junkyard. Great solutions Mike. All Mike had to do was look at the numbers provided by Amerispec Canada who Rona had me use to do the pre-upgrade inspection or have the contractor re-measure my house. Lazy Mike did nothing. I measured the house myself and called the HVAC tech at home. Lucky I had his number. He agreed that the original pump was correct, after all. The many mistakes and delays forced me to take several extra days off of work at considerable expense ($2000) to me. The pump was finally installed after 365 days and many fights and problems. I have only included the highlights here. There is much more. When I called Mike to verify that all promised perks of a year ago would be honoured he told me they would advocate for me but essentially I was on my own trying to collect the $1350 Carrier Cool Cash from Carrier that Rona dangles as a kind of carrot to entice customers to sign their contracts. Mike did nothing. I cancelled my credit card so that they could not process the $21000 payment without contacting me first. Nearly 500 days after contract signing, Laurel told me a fib saying that she and a woman named Valerie had been trying to contact me with no success. There were no missed calls or voicemails at my end and my number and email address had not changed. They aren't even good at collecting money. I called Valerie and told her that I would pay immediately (which I did) after receiving written confirmation that all offers would be honoured. I had to provide proof of the existence of these offers because Rona doesn't know what they offered me in the first place.. Luckily I kept all correspondence and Valerie who is wonderful came through in spite of Laurel and Mike. Those two were no help, that's for sure. They just pass the buck, make excuses and put up a fight against the customer every time and blame others. There is no oversight by them. They seem to just hope the installation division will run on its own. Never even an apology except from Valerie, Brian at Carrier Canada and the drunk HVAC tech. Laurel and Mike, the higher ups at Rona unfortunately are able to hide out in the background of a large company doing a poor job and would certainly fail in business if they had their own companies. I have never asked for anything except for Rona to honour what was offered and do a quality job.”

RONA 1 star review on 25th February 2023

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Posted 2 years ago

RONA is rated 1.8 based on 565 reviews