RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 565 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 565 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, My name is Joyce H. and I shop at the Rona in Surrey on Fraser Highway. Had the best experience I could have asked for. Maurice was the employee who when beyond what was required of him. He found me a roller cart to start with, he said they sometime store they between the main aisle of items, or as I was told by the lady at the front to go to the back of the store. I had to get some shelving items and Maurice took me right to where they were, most appreciated. There was one shelving unit on the floor and I needed four shelving units, which were up high. Maurice quickly found the man that was on the fork lift and the gentlemen was there in five minutes, which was excellent. These shelving units are not light weight, so it was really nice Maurice offer to put them in my vehicle. Maurice went beyond what was required of an employee and that shows just what type of person he is. Truly a beautiful and concerned employee who cares for the customers.”

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Posted 2 years ago

“I would give less than 1 star if I could. You can't call these people if you have a disorder. They don't support special needs clients. The 1-800 number is equally unhelpful.”

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Posted 2 years ago

“I would have rated a zero if I could. Placed an order online but needed to cancel it. Called on the same day to cancel and was guaranteed to have been canceled and refunded but ofcourse it got shipped and now Brenda the worst manager ever was insisting that I needed to drop it off to a store. Customer service is non existent. Do not order from them! Never again!”

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Posted 2 years ago

“Bought washer. Delivery scheduled. Waited at home. Never showed. Delivery driver said we were “not home” when we were. Rescheduled for same day week following. Called the day before only to be told delivery has been struck from the list. We can have it another day. Cancelled order. Bought washer elsewhere. Too bad. Want to support Canadian business. But cannot tolerate such insulting trestment.”

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Posted 2 years ago

“Good advised from Staffs (Doug, Oliver and Allan) in Markham Ontario location. Made my experience more knowledgeable and complete home small job effectively. Thank you.”

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Posted 2 years ago

“Gurav and Breanda from Rona Brampton north Manger was rude as snow blower prize was mentioned $ 249 and cashier told about $899 we spoke and showed picture with prize tag but was adamant that he will not honour us and you can write your review and I am not bother about any review I will sugggest not to buy anything with that bad customer service”

RONA 1 star review on 20th November 2022

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Posted 2 years ago

“Regretful to order from Rona. Zero score customer service! I placed an online order from Rona to my workplace because I can't go anywhere before and after my work for some reasons. My shipping address was put wrong by Rona or Purolator and the shipping was failed after a week. And Pulorator may ship it next week to my correct address. The problem was that they don't guarantee the delivery hour. I understand. So I called the customer service of Rona if they can help me to get my order during my working hours because my order was failed to deliver by their mistakes and I have to wait another week and the delivery might fail again. I was just asking IF IT IS POSSIBLE to ship it during my working hours and the customer service guy only kept saying 'we can't help, we can't help' and hung off on me even during our conversation. He got my phone number and could call me back if it was disconnected by accident. No result!! So frustrating. It was so regretful to order from Rona. I should've ordered from other online shopping.”

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Posted 2 years ago

“There was a specific Manager working at the time when I was shopping at RONA, I believe her name was Jill, and she was extremely rude to me, and I noticed her screaming at her employees. I also overheard a couple of workers talking about how rude she always is. I even had a chat with one of the cashiers, and they told me she is always like that. I don’t think someone that negative should be a manager or even working at RONA waterdown.”

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Posted 2 years ago

“Worst customer Service. Will not recommend to the builders.”

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Posted 3 years ago

“Avoid at all cost!!! If you are doing renovations I implore to never use this company! They are absolutely garbage, disorganized bunch of imbeciles. They don’t do proper quality checks. We’re now over 3 months waiting on installation and we’re still waiting. I’ve never had a worse experience with a company as I have with this one. It is my strongest recommendation that you find another company. I wouldn’t want anyone else to go through discontent I have”

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Posted 3 years ago

“We purchased a BBQ the day after Father's Day with free shipping. It is August now and have been told it will arrive next week. Does everyone have to wait soooooo long? Unacceptable in my view. What kind of customer service is this?”

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Posted 3 years ago

“Long story, long. I ordered a roof replacement after receiving a Rona email advertising a special deal. I got a call back and a salesperson from George Kent visited quickly to discuss options and prepare a quote. It's a little tricky when dealing with a third party like this as financing and special offers are handled by Rona and installation is through another company. Within a few weeks I got a call saying a team would arrive next day to start work so someone had to be there. Not much notice but luckily I was able to arrange. Shingles and two roofers arrived following day as promised and work began. These two guys were absolutely amazing! They worked steadily and professionally all day long with only a short break for lunch and the same second day when they completed the project. The roof looks awesome. That was May 20th. I finally received a gift card that was the promotion at the time yesterday August 3rd. Not for any lack of effort on my part to be sure. First it turned out no one at Rona had ordered a gift card for me. After waiting another week or so I followed up and again it hadn't been ordered. A week later it was delivered to my house but not left as I wasn't there to sign for it. Then more waiting while it was returned to Rona before being sent once more to me. Although customer service gives the appearance of trying to resolve the delay, the results fall far short of what I expected. Be prepared to wait or make a lot of calls to get what is promised to you. PS: They did add a little extra to my gift card to make up for my wait time.”

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Posted 3 years ago

“I purchased a range hood and it came in a timely fashion and the unit is working amazing, Im very happy with the overall customer service. Purchasing online was quick and easy, I recommend this Range for everyone :)”

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Posted 3 years ago

“On a super-hot Wednesday morning in North Vancouver, I searched for a large piece of foam to seal off the outside air so that my air conditioner could work on my porch sliding door. It took a good 20 minutes to talk to a Rep and although she was sympathetic, neither she nor I could get the attention of Doug in the lumber section who dismissed us with a mysogynistic look. We stood in sweltering heat for what seemed like an hour and still no contact from this 'Doug' person. We just gave up and left. Thanks for nothing.”

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Posted 3 years ago

“Absolutely terrible customer service and unhelpful policies. Placed a 200 dollar order. Tracked the package and saw it went to Saskatchewan. I live in BC. Sent 3 different e-mails. No response. 2 long calls finally spoke with a human who said they would need to place a trace on my package and would take up to 3 weeks. I had already waited over a month and needed what I ordered so I asked for my money back and would get the product from a different supplier. 3 weeks later I get an email that they are about to start the trace. What? Called and emailed again, empty apology "someone must have told you wrong thing, we are behind..." unhelpful excuses. Asked for money back and told no. Asked for a number to talk to someone who can help, no. 3 weeks later, we are now up to 3 months since I ordered they send an email and say my money is being refunded. Just brutal, I asked for this months ago! Hours wasted e-mailing, phoning and took 3 months to give me my money back. Customer service phoned to address my concerns and it became clear they hadn't even read my emails and concerns. They offered 20 percent off of a 200 dollar order to make up for the problem. I said no where near good enough as I need to spend 200 at their store to get 40 bucks off and there are better "deals" in their weekly flyer. Customer service agent assured me they would look into things and call me to properly address. Days go by and I get an email from them saying the offer stands of 20 percent if I'd like and the file is considered closed. Cowards knew this was garbage so broke word about calling and sent email. The whole experience was just awful and Rona showed they simply do not care about their customers. By far the worst experience I have had shopping online. I wanted to support a Canadian company but learned my lesson the hard way. Ordered same thing from Amazon and had it 2 days later.”

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Posted 3 years ago

“terrible costumer service .”

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Posted 3 years ago

“The worst experience ever with customer service and delivery. No one gives a lead when your item will be delivered. Very vague answers each time I called (you are lucky if your call will be answered). Delivery was 4 weeks late. And I was told to be home as delivery will be curb side only. 650lbs delivery, only one person came to deliver. In addition, delivered at 8pm. Very disappointed with RONA”

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Posted 3 years ago

“One.item both on 13th of June 2022... Today 14th of July...and nothing received ! We are as... ping-pong by the customer service.... Money took.....14k...and no item!. Difficult to talk seriously to a supervisor or manager....ridiculous.”

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Posted 3 years ago

“I was there on Beaverbrook, Rona in London, looking for and elbow for eaves through extension, not a single soul to tell me where to find it, walking around the store for 20 min. from section to section. finally I found but they had a plastic one, for over $7 , ,I did not buy it, just asked from the guy at the cash register , if they have any metal one, he said no. I went to Lowe's , found a metal one for around $6 , prices higher at Rona, not too many choices of merchandise, and short of staff, if the manager does not want to hire more staff, so , he or she should be on the floor to help customers. if I could give Rona -5 star, I would do that,”

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Posted 3 years ago

“Spent 40min at one if the Calgary locations, paid for the product to find out that they ran out of stock. Went to another location and spent another 20min going from customer service e back to the till. The worst customer experience!!!”

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Posted 3 years ago

RONA is rated 1.8 based on 565 reviews