RONA Reviews

Name: RONA
Rating: 1.80

1.8 Rating 547 Reviews

19 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 547 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how RONA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Carol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Placed an order on May 13 and had to call in several times over the last 2 weeks to cancel as the average wait time is over 2 hours to get through to someone. What a joke they have become.”

Helpful Report

Posted 5 years ago

“Worst customer service took my money a month ago and have yet to recieve my product cant reach customer service for a refund a bbq is no good in the winter for me so this is a waste of time rona I want my money back but ur phone is always busy 0 stars for this big company”

Helpful Report

Posted 5 years ago

“Most horrible company and worst customer service ever, called twice first time was on hold for 2 hours and second time for almost an hour to get a hold of an agent to see what the heck is going on with my order and still no answer. They didn't even answer our email inquiry. This is the first and last time to deal with this horrible and incompetent company. No customer service and care for their customers. It's easy and fast for you to take a huge amount of money from our account instantly but very difficult for you to answer what's happening with our order.”

Helpful Report

Posted 5 years ago

“bought 4 deck hanger hooks at Rona Vernon BC,when we got home 1 was bent all to "H",don't know why it was on the shelf even and we checked for scratches but can't find everything.We had to drive 76 kms to get it replaced,no discount,maybe could have given a free one as compensation for extra expense on our part,perhaps cost to Rona would be $5 for customer retention cost.Called prior to coming back to see if they had stock,their computer showed 4, my on-line info showed 3, and when we got there,there were only 2,of which 1 was all scratched up,no one available to physically check stock(or that would take time to check stock) communicating with Rona is like pulling hen's teeth!Tried to get my point across by calling toll free number but was put on hold for 30 minutes and no one ever answered.”

Helpful Report

Posted 5 years ago

“worst online experience ever, never had an online that took 6 weeks to complete. called customer service hundred times only once got connected but put on hold for hours.”

Helpful Report

Posted 5 years ago

“If there was an option for negative stars, that would be my pick. Waited on hold for 2 hours with no response. Got through at half an hour to the department I chose from the menu, only to be put on hold again for an hour and a half after being told I was being transferred to the proper department. Was that not what I originally did? Says my order was supposed to arrive on may 17. It’s is now June 11th. Says the product has been sitting In Mississauga since the 15th. I also emailed them in English and got a response in French. Absolute disgrace this experience has been. I will no longer be shopping at this retailer”

Helpful Report

Posted 5 years ago

“I made an order 10 days ago.No any info or updates.Expected delivery is 2 business days.Why RONA provide wrong information regarding delivery?Why customer support not working?Very bad experience!”

Helpful Report

Posted 5 years ago

“May 30 online order was for a lawn mower,weed trimmer spools and a plastic gas can. Rona put my gas can on truck delivery for $75.00!!! The lawn mower was canceled,Iam now waiting on a refund for the trimmer spools. I only wish I had read the reviews on Rona and Lowes before being so stupid.”

Helpful Report

Posted 5 years ago

“Horrifying customer service!!”

Helpful Report

Posted 5 years ago

“Terrible terrible experience and services!!! If there is 0 star to choose, we will chose 0! We ordered brand new set of washer and dryer. There were deep cracks and scratches on both the front and the side. Delivery guys were rude, not helpful. We were given the phone number which no one answered after two hours waiting. My husband went to the store, no one cared, gave us the same phone numbers to call. We called everyday, for hours each day, left voice mails, sent emails. No one got back to us for days...... It's a nightmare! We have all the dirty clothes not washed. Never never had such bad experiences! We hoped that we have read the reviews here before we bought the products.”

Helpful Report

Posted 5 years ago

“Online order takes a month and after they call you to pick up your stuff , they are not there . Staff say if we have it it is there . If not go home . Prepaid and preordered items are sold to others ! Very disappointed”

Helpful Report

Posted 5 years ago

“If I could give "0" stars, I definitely would. I understand during this bizarre time that online orders are in high demand. However what is completely unacceptable is the fact that for over a month after my husband ordered, we tried calling day in and day out but the Customer service line was constantly busy. We sent email after email, with not one reply to this date! We contacted the store numerous times, and about two weeks ago, a lady said our door would be out for delivery the coming Friday. Then my husband takes the day off that day in order to be home to accept that door and it never shows up nor do we even get the common courtesy of a phone call to let us know that it was not coming that day so needless to say a whole entire 10-hour day lost at work which means 10 hours of money lost because of this incompetent company and their major lack of communication. Fast forward to today 20 minutes before the door is arriving they call my husband to tell him the door is arriving it's on the truck for delivery well that's funny we're at work so he rushes home from work to be home to accept this door we get the door and it's damaged Beyond damaged and the truck driver says it was like this when I picked it up at the store. so again we are unable to get through to customer service the store that we purchase it from is telling us to contact customer service and to send an email with pictures we've done all of this and as usual I'm assuming we will not get any reply to emails. Our next option is to find a way to borrow a truck in order to bring the door back which is about 40 minutes away, to return it for a refund, minus delivery!!! Are you kidding me????? For the love of God, don't purchase from RONA!!!”

Helpful Report

Posted 5 years ago

“rona scarborough/MIDLAND this is the worst store for pickup most especially the curbside.. we waited for freakin 45 mins for our order to come.. we called twice and still we waited for long.. its ridiculous..”

Helpful Report

Posted 5 years ago

“Ordered paints online for pick up, more than two weeks nothing, they took the payment already but no updates when it is ready. Called customer service and on hold for hours no answer. The worst online experience ever.”

Helpful Report

Posted 5 years ago

“You cannot get through to them. There line is always busy. The one time I got through I was on hold for 2 hours then there system hung up. Rona must have government people working for them”

Helpful Report

Posted 5 years ago

“Worst inventory web site ever. I'm looking for a baconny planter and I checked the RONA website for 4 different stores and they are the same: Web site says the store have many items in stock. However when I came in store, there are none.”

Helpful Report

Posted 5 years ago

“Do not order online! Placed a order, a week later nothing shipped out. Called customer service 86 times. Was told she cant help me and to fill out a online form. Filled out form and have waited 6 days with no reply. Called customer service back and waited online for 30 minutes. Then was given a case number and placed on hold for 56 minutes. Had to hang up. To this day they took my money but havent even shipped product out. Will not order through them again”

Helpful Report

Posted 5 years ago

“Worst experience I have ever had. Spent 3K on a mower told 5 in stock. Wait 2 weeks while calling 3 times and now find out they are sold out. Lawn will have to wait longer. DONT SHOP AT RONA. You will be disappointed.”

Helpful Report

Posted 5 years ago

“this is becoming the most painful onlne shopping experiences I have ever had ...and i have literally done thousands of purchases online. I ordered on May 13th and it only got shipped out May 19th (strike one) though it was in stock... but as of yet (May 29th) I have not received it (strike 2). I emailed Rona but aside from telling me that they have received my email I have not heard anything (strike 3). I called yesterday but their phone was busy almost the entire day (strike 4). After speaking to a rep, she gave me a case number (#418964-C3Q0W6) but then had to put me through to someone else (Strike 5). I then waited on the phone for 45 minutes to speak to someone (strike 6) but had to hang up because I had a zoom call. I am now trying to call but the line is busy all day (strike 6).....what is going on with Rona...they should give up trying to do online shopping.”

Helpful Report

Posted 5 years ago

“I should have read the reviews for online orders before I made mine, horrible, made and order for a pick up a week ago and nothing, can't even connect to their "customer service" number. Will never ever make an order or set foot in any of their stores ever”

Helpful Report

Posted 5 years ago

RONA is rated 1.8 based on 547 reviews