RONA Reviews

Name: RONA
Rating: 1.77

1.8 Rating 533 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a BOSCH! dishwasher and it was confirmed to come. The day BEFORE! >:( it came they called us and said that it had to be delayed (after we asked someone to install it )”

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Posted 4 years ago

“I would give Rona a -5 stars if possible. Three times my family has tried to order something on line and three times they have cancelled my order after a couple of weeks. This company is unable to deliver what they say the sell. To top it off, after they cancel your order they send you an email and advise you it is still available to order, what a joke, stay clear of this company, stick to someone reliable like Amazon.”

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Posted 4 years ago

“Misinformation + disorganization + poor customer service = Total frustration I ordered a Dock Edge + Folding Dock Ladder. It was supposed to be in-stock. After noticing it had not been shipped after a week, I checked and found that it was no longer in stock. I cancelled order immediately. A week after the cancellation, I got email informing me that the order Ladder is ready to be shipped. I called customer service and waited for 45 minutes to speak to someone. I told his that please do not ship the ladder, I have cancelled it. I was told not to worry. The refund would arrive the next day. A week and half after that, the ladder that I have cancelled and was told not to worry about, was delivered to my house. I refused the delivery. It has been four weeks since I cancelled my order, I still have not received my refund, which was guaranteed within 5 business days. I called twice, waited about 30 minutes each time and was hanged up once, and was told someone else would call me back the second time.”

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Posted 4 years ago

“I ordered a hammock stand back in late March, and it has yet to arrive. I have called customer service three times and emailed four times now. Every time I called they told me the item had to be located so they they knew I actually hadn’t received it, then they would refund my money. First they told me to wait a few days. Then it was ‘by July 21st regardless of whether we’ve located the item or not you’ll be refunded’. Well, no refund and it’s July 25th. Not pleased with my customer service experience. At all.”

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Posted 4 years ago

“RONA is a lousy store to buy from. Appliances ? NEVER. I am one of the thousands of unfortunate ones who bought a warranty to the appliances. Am waiting since May 2020 till today Jul 25 for a technician to come and attend the issue. If you call RONA, the standard answer is "our warranty dept is outsourced hence call them" . Well I paid to RONA and the experience is extreemly poor. BAD. BAD. VERY BAD.”

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Posted 4 years ago

“Never purchase appliance in RONA. they will charge you25% when you want to cancel order even if not delivered. The appliance not delivered yet but they said already delivered. Poor management! Placed order on July1, not received refund or not received delivery today July22.”

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Posted 4 years ago

“It seem that they are fast selling their product like appliances but poor in service. The product you buy you buy will stay at your home for 3 weeks waiting to be installed by their unreliable technicians”

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Posted 4 years ago

“I ordered 25 pieces of treated lumbers 1 in x 6 in x 12ft. on July 13, 2020. This item at that time and very moment was available in the list in Rona Erin Mills . After two days they cancelled my order for the reason that its no longer available. Why they cancelled my order... Their staff are irresponsible and no customer respect. They could have produced that item from their other branches. What is the reason they could not do it for thier customer. This kind of service is so disgusting..I have already planned to use that woods and after waiting for two days they just cancelled it outright.”

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Posted 4 years ago

“Very bad client service”

Helpful Report

Posted 4 years ago

“If I could give a zero to this company I would. After a month and a half I still didn’t receive the fan I ordered I phoned in to get a refund and was given a case number. I asked how long it would take to get a refund and was told they are not sure. Then she said she will transfer me to process it faster. After 2.5 hours on hold the gentleman asked me for a case number in the middle of giving it to him he disconnected the call or it dropped no one called me back 2 weeks after the product I no longer needed or wanted cane to my door 2 months later. I still haven’t got a refund don’t drive so can’t return the product. I called again waited 45 minutes on hold and the lady said well I can open another case. I was like with all do respect what are these cases numbers going to do with my return? Still no answer. I can’t even go into the store for a refund. I think my next step is calling my credit card company and filing a report against them. The worst customer service ever!”

Helpful Report

Posted 4 years ago

“I purchased an outdoor fountain on april 2nd. After waiting for almost 2 months where they still have no tracking of item, I cancelled the order and asked for a refund the end of may. it is now July 8th and I have not even been contacted by Rona. It took me 2 days to finally reach them by phone and I was told that I am now in the que(whatever that means) for them to investigate giving me a refund. they took the funds from my acct. on April16th and to date I have received no reply from them. Absolutely appauling THAT THEY GET AWAY WITH THIS!!!!!!”

Helpful Report

Posted 4 years ago

“I bought a washer in store on May 27th and it is yet to arrive! No communication and I cannot reach customer service I either get hung up on or wait forever and told their system is malfunctioning...”

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Posted 4 years ago

“I already posted a review, nowhere to be seen.”

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Posted 4 years ago

“The only reason I give it a “1“ is because there is no minus one option. The end of May I purchased a washing machine to be delivered on June 23. A day before delivery I received a call from the “service” telling me that they cannot deliver as scheduled and they’ll let me know when they can do it. Four weeks later and many visits to the store having talked to several people including the store manager, they still can’t give me a delivery date. I eventually canceled the order, they don’t deserve my business. I went on line with a major vendor and ordered a new unit to be delivered in four days. I never came across so many un-knowledgeable, irresponsible, non-motivated group of people; learn through my experience and stay away. No wonder online vendors are growing at the expense of traditional stores.”

Helpful Report

Posted 4 years ago

“Very bad customer service. Not reliable at all. I cancelled my order twice still they shipped my order. No communication between their vendor.”

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Posted 4 years ago

“I would give this a zero if possible. We ordered a fridge and stove online weeks ago. On the set delivery date, nothing arrived. We waited on the phone for two hours in order to speak to someone from customer service. The person told us they did not know when our delivery will take place and it may arrive another day if there is not enough time for them to do the delivery. Sure enough, nothing was delivered. We were not contacted either or informed in any way that the delivery was not going to take place. We wasted a whole day. Lucky for us we were not working otherwise it would have been even worse.”

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Posted 4 years ago

“I think they should sell to contractors only. They do not care about anyone else. They are also trying to sell the same item to more than one customer.”

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Posted 4 years ago

“Purchased 5 appliances, three of which were delivered yesterday, fridge's door has a 3 inch scratch which you cluldnt see in the direct sunlight outside the door. I called the csr as I was told to do so by the store sales rep 6 times 90 mins on hold gor each call and no one answers, left several msgs and no return calls. Traveled 45 mins to the store and was told this is the way. Sonce even the store wouldnt answer the calls. Spoke with the manager and copied him on an email which he has to forward to the appropriate person. The reply I got was that they are busy. I want to return all and try elsewhere. not sure what do do at this point. Absolutely disgusting.”

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Posted 4 years ago

“I would like to say the customer service at our local Rona has been found to be excellent every time. I am here to share a product review as i found this option on products advertised at Rona.ca is not available and suggest this be made available. I purchased the Allen + Roth Pergola less than a month. This product is advertised as water and rust proof which is is not. After the first rain I discover my furnishings sopping wet and rust stains on my deck and cushions sopping wet. (The 3 seating swing was pulled center before the rain began to fall). The rain water breaches the joints entering the hollow metal. As it drains the rust comes with. It is beautiful to the appearance however it is not as advertised and quite disappointing. The rust stain and wet furnishing led me to search reviews which confirmed the issues with many customers which has not led to changes in the design nor have popular stores pulled it off their order list.”

Helpful Report

Posted 4 years ago

“I placed an order on line for curb side pickup. When I reached the store and called for curb side pickup there was no one answering the phone. After several attempts I got out of the car and went to the door where the person who was managing a very long line there told me curb side pick up is closed?! It was 530pm! No signage to indicate closure. Tried to call the company’s customer service number but got a fast busy signal, so I joined the other shoppers in a very long outdoor line in the hot sun that barely moved for almost 1/2 hr . Not impressed!”

Helpful Report

Posted 4 years ago

RONA is rated 1.8 based on 533 reviews