RONA Reviews

Name: RONA
Rating: 1.80

1.8 Rating 547 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 547 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Carol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from Rona online ever! Ordered a washer and dryer on offer was waiting 2 months with no contact. Every call to customer service resulted in at least 1 hour wait. Finally told it would be another 2 months. Customer service rude and unhelpful. Demanded a refund-never even apologized. Worse than any customer service I’ve dealt with including phone companies. Stay away for your own sanity!”

Helpful Report

Posted 4 years ago

“trust me don't ever buy appliances there.”

Helpful Report

Posted 4 years ago

“The stores are OK, when you can select the exact item you want but if you order for delivery, that is where things fall apart. It seems that they do not ship from a central warehouse, but outsource the order to a random local store and depend on them to complete the order. I ordered a number of things not in stock in my local store, I wanted a box of 25 Carriage bolts for a project. Most items arrived poorly packaged and crushed, but there were no carriage bolts, instead I got a box of 25 Lag screws, of no use to me. The packing slip said carriage bolts, but that was not what they shipped from the Gatineau store. It has been 3 weeks and all I get is excuses, and someone will call, which they don't. I don't need a conversation, I need what I ordered. I am planning on phoning the credit card company and request that they deny payment, at least for the value of the missing bolts. I shall go somewhere else for the bolts that I need.”

Helpful Report

Posted 4 years ago

“I can't believe this company still exist when you receive a so bad services. I bought something in May and as soon received I knew it was not going to work. The description on the site was wrong. I sent an email to receive a label to return the product. After a month I received an answer back (ok it is COVID) but the answer didn't make sense with my situation. I wrote right away to let them know. After 2 weeks without an answer, I call to explain my situation. Well they closed my file. I had to open another one on line. Once done I contacted customer services again. She was suppose to call me back the same day. I never received a call. I had to call myself again. Finally they found a way to send my a label by email. @ weeks after, still no label received. I had to call back again. I received the label. 2 weeks after that I sent the packages and the tracking number was showing that my item was received for 14 days ago but still no refund...I had to call back. The men told me to he was going to call me back in 2 days. Surprise, no call again. I had to call back again...and 4 months later I believed I will received my refund. I can't believe that Rona had my money for 4 months!!! Awful experience....”

Helpful Report

Posted 4 years ago

“I bought a portable air conditioner 12000 BTU to use in the living. Despite the fact that the label stated 12000 BTU is idea for 500 sq2.ft room , it takes forever for the room to get cool during peak hours. It liked I didn’t use an air conditioner at all, so I went to Rona to ask to exchange for higher BTU air conditioner in hope the new one would work more better. The customer service staff told me air conditioners are finally sale, and can’t be exchanged or refunded. I felt shocked. I was not informed about it upon my purchase. Or else I would never have bought it. I’ve been shopping at many warehouses and had never encountered any like this. It likes they don’t care what you’ve got. You pay the money and that’s final. It’s very unprofessional and unsupportive. I have no confidence to suggest anyone to shop here, me myself it would be the last time I shopped there.”

Helpful Report

Posted 4 years ago

“I paid the full price of essential appliences (laundry set) two months ago but still i have not received them. They dont even give me a date for delivery. The customer service do not pick up the calls. Completely dissatisfied.”

Helpful Report

Posted 4 years ago

“Terrible store will not shop there again. Customer service was rude. Manager was a useless dumb f**k. Okay Ill take my $1200 elsewhere. Store stock is completely inacurate online.”

Helpful Report

Posted 4 years ago

“I order a BOSCH! dishwasher and it was confirmed to come. The day BEFORE! >:( it came they called us and said that it had to be delayed (after we asked someone to install it )”

Helpful Report

Posted 4 years ago

“I would give Rona a -5 stars if possible. Three times my family has tried to order something on line and three times they have cancelled my order after a couple of weeks. This company is unable to deliver what they say the sell. To top it off, after they cancel your order they send you an email and advise you it is still available to order, what a joke, stay clear of this company, stick to someone reliable like Amazon.”

Helpful Report

Posted 4 years ago

“Misinformation + disorganization + poor customer service = Total frustration I ordered a Dock Edge + Folding Dock Ladder. It was supposed to be in-stock. After noticing it had not been shipped after a week, I checked and found that it was no longer in stock. I cancelled order immediately. A week after the cancellation, I got email informing me that the order Ladder is ready to be shipped. I called customer service and waited for 45 minutes to speak to someone. I told his that please do not ship the ladder, I have cancelled it. I was told not to worry. The refund would arrive the next day. A week and half after that, the ladder that I have cancelled and was told not to worry about, was delivered to my house. I refused the delivery. It has been four weeks since I cancelled my order, I still have not received my refund, which was guaranteed within 5 business days. I called twice, waited about 30 minutes each time and was hanged up once, and was told someone else would call me back the second time.”

Helpful Report

Posted 4 years ago

“I ordered a hammock stand back in late March, and it has yet to arrive. I have called customer service three times and emailed four times now. Every time I called they told me the item had to be located so they they knew I actually hadn’t received it, then they would refund my money. First they told me to wait a few days. Then it was ‘by July 21st regardless of whether we’ve located the item or not you’ll be refunded’. Well, no refund and it’s July 25th. Not pleased with my customer service experience. At all.”

Helpful Report

Posted 5 years ago

“RONA is a lousy store to buy from. Appliances ? NEVER. I am one of the thousands of unfortunate ones who bought a warranty to the appliances. Am waiting since May 2020 till today Jul 25 for a technician to come and attend the issue. If you call RONA, the standard answer is "our warranty dept is outsourced hence call them" . Well I paid to RONA and the experience is extreemly poor. BAD. BAD. VERY BAD.”

Helpful Report

Posted 5 years ago

“Never purchase appliance in RONA. they will charge you25% when you want to cancel order even if not delivered. The appliance not delivered yet but they said already delivered. Poor management! Placed order on July1, not received refund or not received delivery today July22.”

Helpful Report

Posted 5 years ago

“It seem that they are fast selling their product like appliances but poor in service. The product you buy you buy will stay at your home for 3 weeks waiting to be installed by their unreliable technicians”

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Posted 5 years ago

“I ordered 25 pieces of treated lumbers 1 in x 6 in x 12ft. on July 13, 2020. This item at that time and very moment was available in the list in Rona Erin Mills . After two days they cancelled my order for the reason that its no longer available. Why they cancelled my order... Their staff are irresponsible and no customer respect. They could have produced that item from their other branches. What is the reason they could not do it for thier customer. This kind of service is so disgusting..I have already planned to use that woods and after waiting for two days they just cancelled it outright.”

Helpful Report

Posted 5 years ago

“Very bad client service”

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Posted 5 years ago

“If I could give a zero to this company I would. After a month and a half I still didn’t receive the fan I ordered I phoned in to get a refund and was given a case number. I asked how long it would take to get a refund and was told they are not sure. Then she said she will transfer me to process it faster. After 2.5 hours on hold the gentleman asked me for a case number in the middle of giving it to him he disconnected the call or it dropped no one called me back 2 weeks after the product I no longer needed or wanted cane to my door 2 months later. I still haven’t got a refund don’t drive so can’t return the product. I called again waited 45 minutes on hold and the lady said well I can open another case. I was like with all do respect what are these cases numbers going to do with my return? Still no answer. I can’t even go into the store for a refund. I think my next step is calling my credit card company and filing a report against them. The worst customer service ever!”

Helpful Report

Posted 5 years ago

“I purchased an outdoor fountain on april 2nd. After waiting for almost 2 months where they still have no tracking of item, I cancelled the order and asked for a refund the end of may. it is now July 8th and I have not even been contacted by Rona. It took me 2 days to finally reach them by phone and I was told that I am now in the que(whatever that means) for them to investigate giving me a refund. they took the funds from my acct. on April16th and to date I have received no reply from them. Absolutely appauling THAT THEY GET AWAY WITH THIS!!!!!!”

Helpful Report

Posted 5 years ago

“I bought a washer in store on May 27th and it is yet to arrive! No communication and I cannot reach customer service I either get hung up on or wait forever and told their system is malfunctioning...”

Helpful Report

Posted 5 years ago

“I already posted a review, nowhere to be seen.”

Helpful Report

Posted 5 years ago

RONA is rated 1.8 based on 547 reviews