RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 585 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON'T BUY THERMOFOIL CUPBOARD DOORS FROM RONA...Paid a lot for my kitchen and after just a few years the thermofoil is peeling at the edges!”

Helpful Report

Posted 5 years ago

“OMG, the pre-set time for store pick up at a time with very few customers was an exercise in disorganization. I don't blame the employees, especially that they appeared to have been drugged with some movement retardant, but anyone, anyone like a grade 2 student could have come up with a more efficient process for something that was ordered and bought online. Abominable.”

Helpful Report

Posted 5 years ago

“There are no words to describe the horrible customer service. How are they still in business? I ordered on-line which clearly seems an issue looking at other reviews, I wish I had seen that before! My deliver date was changed twice and on the third time I only received one of the two appliances I ordered. When I called customer service I was basically told that there is nothing they can do that I have to wait for the delivery company to call me to set up a date. No way to make sure I got my stove in a timely manner. I was just put in the queue. The kicker is when I asked how they were going to make it right, I was told there was nothing that could be done. It gets better! Recognizing that the person on the call has limited authority I asked to speak to the manager. I was told I was being transfer and of course I was disconnected. It has been almost an hour and they have not called me. I am so frustrated! There was not responsibility taken for what happened. I really hope that this review gets to Rona, but based on the service I received I doubt anything will be done. Never again will I deal with Rona.”

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Posted 5 years ago

“I would suggest that you inform customers who buy dishwashers that they're appliance will be delivered without a power cord. It is disingenuous not to do so.”

Helpful Report

Posted 5 years ago

“Would give -5 if possible. DO NOT ORDER APPLIANCES FROM RONA. tried to support a Canadian company. 0 customer service. They have had our money for months, no dishwasher. 4 delivery dates set up and cancelled, no apology. Wasted hours of our lives on hold to get a snarky ‘do you want to cancel your order’. I want my damn dishwasher. Shameful company, steer clear”

Helpful Report

Posted 5 years ago

“I ordered raised bed for my vegetable garden on May 14 till late July I didn’t get my order finally I had to cancel it I’m waiting till late august still don’t get my refund it was my last order from Rona please be careful while ordering with Rona on line”

Helpful Report

Posted 5 years ago

“sorry to say..... but ......garbage customer service ! zero follow up with customer they just take your money for appliance but don't deliver them”

Helpful Report

Posted 5 years ago

“worst appliance delivery service ever had in our life, fake promise , literally on phone for hours for 2 hours on hold and then hangup, zero follow up.”

Helpful Report

Posted 5 years ago

“2 weeks ago It seems that their young staff specially the young girls and their supervisor miss getting trained on the proper customer service.. They never smile or greet you. Never ask them for help cause this will change their mood...you feel like they are not getting paid to work. Anyways I don't recommend st catharines store..less varieties and worst customer service ever. And don't forget there will be no return after 4 pm or you get a hard time from them!!!”

Helpful Report

Posted 5 years ago

“Do not order from Rona online ever! Ordered a washer and dryer on offer was waiting 2 months with no contact. Every call to customer service resulted in at least 1 hour wait. Finally told it would be another 2 months. Customer service rude and unhelpful. Demanded a refund-never even apologized. Worse than any customer service I’ve dealt with including phone companies. Stay away for your own sanity!”

Helpful Report

Posted 5 years ago

“trust me don't ever buy appliances there.”

Helpful Report

Posted 5 years ago

“The stores are OK, when you can select the exact item you want but if you order for delivery, that is where things fall apart. It seems that they do not ship from a central warehouse, but outsource the order to a random local store and depend on them to complete the order. I ordered a number of things not in stock in my local store, I wanted a box of 25 Carriage bolts for a project. Most items arrived poorly packaged and crushed, but there were no carriage bolts, instead I got a box of 25 Lag screws, of no use to me. The packing slip said carriage bolts, but that was not what they shipped from the Gatineau store. It has been 3 weeks and all I get is excuses, and someone will call, which they don't. I don't need a conversation, I need what I ordered. I am planning on phoning the credit card company and request that they deny payment, at least for the value of the missing bolts. I shall go somewhere else for the bolts that I need.”

Helpful Report

Posted 5 years ago

“I can't believe this company still exist when you receive a so bad services. I bought something in May and as soon received I knew it was not going to work. The description on the site was wrong. I sent an email to receive a label to return the product. After a month I received an answer back (ok it is COVID) but the answer didn't make sense with my situation. I wrote right away to let them know. After 2 weeks without an answer, I call to explain my situation. Well they closed my file. I had to open another one on line. Once done I contacted customer services again. She was suppose to call me back the same day. I never received a call. I had to call myself again. Finally they found a way to send my a label by email. @ weeks after, still no label received. I had to call back again. I received the label. 2 weeks after that I sent the packages and the tracking number was showing that my item was received for 14 days ago but still no refund...I had to call back. The men told me to he was going to call me back in 2 days. Surprise, no call again. I had to call back again...and 4 months later I believed I will received my refund. I can't believe that Rona had my money for 4 months!!! Awful experience....”

Helpful Report

Posted 5 years ago

“I bought a portable air conditioner 12000 BTU to use in the living. Despite the fact that the label stated 12000 BTU is idea for 500 sq2.ft room , it takes forever for the room to get cool during peak hours. It liked I didn’t use an air conditioner at all, so I went to Rona to ask to exchange for higher BTU air conditioner in hope the new one would work more better. The customer service staff told me air conditioners are finally sale, and can’t be exchanged or refunded. I felt shocked. I was not informed about it upon my purchase. Or else I would never have bought it. I’ve been shopping at many warehouses and had never encountered any like this. It likes they don’t care what you’ve got. You pay the money and that’s final. It’s very unprofessional and unsupportive. I have no confidence to suggest anyone to shop here, me myself it would be the last time I shopped there.”

Helpful Report

Posted 5 years ago

“I paid the full price of essential appliences (laundry set) two months ago but still i have not received them. They dont even give me a date for delivery. The customer service do not pick up the calls. Completely dissatisfied.”

Helpful Report

Posted 5 years ago

“Terrible store will not shop there again. Customer service was rude. Manager was a useless dumb f**k. Okay Ill take my $1200 elsewhere. Store stock is completely inacurate online.”

Helpful Report

Posted 5 years ago

“I order a BOSCH! dishwasher and it was confirmed to come. The day BEFORE! >:( it came they called us and said that it had to be delayed (after we asked someone to install it )”

Helpful Report

Posted 5 years ago

“I would give Rona a -5 stars if possible. Three times my family has tried to order something on line and three times they have cancelled my order after a couple of weeks. This company is unable to deliver what they say the sell. To top it off, after they cancel your order they send you an email and advise you it is still available to order, what a joke, stay clear of this company, stick to someone reliable like Amazon.”

Helpful Report

Posted 5 years ago

“Misinformation + disorganization + poor customer service = Total frustration I ordered a Dock Edge + Folding Dock Ladder. It was supposed to be in-stock. After noticing it had not been shipped after a week, I checked and found that it was no longer in stock. I cancelled order immediately. A week after the cancellation, I got email informing me that the order Ladder is ready to be shipped. I called customer service and waited for 45 minutes to speak to someone. I told his that please do not ship the ladder, I have cancelled it. I was told not to worry. The refund would arrive the next day. A week and half after that, the ladder that I have cancelled and was told not to worry about, was delivered to my house. I refused the delivery. It has been four weeks since I cancelled my order, I still have not received my refund, which was guaranteed within 5 business days. I called twice, waited about 30 minutes each time and was hanged up once, and was told someone else would call me back the second time.”

Helpful Report

Posted 5 years ago

“I ordered a hammock stand back in late March, and it has yet to arrive. I have called customer service three times and emailed four times now. Every time I called they told me the item had to be located so they they knew I actually hadn’t received it, then they would refund my money. First they told me to wait a few days. Then it was ‘by July 21st regardless of whether we’ve located the item or not you’ll be refunded’. Well, no refund and it’s July 25th. Not pleased with my customer service experience. At all.”

Helpful Report

Posted 5 years ago

RONA is rated 1.8 based on 585 reviews