RONA Reviews

Name: RONA
Rating: 1.77

1.8 Rating 533 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service Impossible to speak to anyone! Still waiting on a delivery, and can't speak to anyone... left messages, sent emails, begged and pleaded and nothing. This hands down the worst company EVER. do yourself a favor and shop elsewhere. Life is too short! I'm cancelling my delivery first thing tomorrow. If ofcourse, someone has the decency to answer my calls!”

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Posted 4 years ago

“I did an Online order of wood and other items. Got my email saying the order was ready. I drive 30 minutes one way to have a young man come out and pass me screws and then told me to go around and start picking out the rest of my order ,WTF!!! Only to find out they don't even have any of the wood, that I already paid for, in stock. Now I have to cancel my job and loose $700 dollar that day! Brutal. I'll never shop there again. Rona Nepean Ottawa Andrew”

Helpful Report

Posted 4 years ago

“We are a self employed business and almost always go to Hamilton Home Depot for all our needs, even though we live in Grimsby. Every single time we go to Rona, we wonder why we bothered! Customer service is ridiculous! I ran in recently just because I needed a small item. The girl working in the paint department was so irritated that she had to tell me to go to a center island for customer service to help me. When I got there, the man was helping someone. He was annoyed that I was waiting and let me know that he was going to be a long time with the customer he was helping! By the time I got outside it was so unbelievably unorganized. Cars were going every which way and couldn’t get help. I was about to help myself and load my vehicle but a guy appeared and helped me. He was very pleasant but he helped me before so many others that had been waiting long before me. Then no one was working the gate to exit so people were leaving through the entrance. Total incompetence everywhere. I would give less than one star if that was an option.”

Helpful Report

Posted 4 years ago

“Incompetent , non-responsive and just plain dumb best describes the delivery and service process. Never again will I deal with Rona. Clearly Rona has no commitment to the delivery customer service progress since it has not responded to one customer online comment and all conne ta speak to the same issues.”

Helpful Report

Posted 4 years ago

“Rona is socks I ordered hidge Trimmer over month ago and it hasn't arrive yet. When called Rona to cancel the order they asked to fill online form. It's waste of time”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM RONA!! Terrible customer service, more than two months waiting for an online order, yet to arrive. No response from customer service after multiple emails. On hold for hours at a time with no agent able to tell us where our package is or when it might arrive.”

Helpful Report

Posted 4 years ago

“I ordered bolts, nuts, and washers for a project I was working on. Nuts and bolts showed up over a month after I ordered them which is ridiculous to begin with. It's almost been 2 months now and I still don't have the washers. I haven't been able to get a hold of anyone from customer service. This whole process is infuriating and I highly doubt I will ever order from Rona again. I never would have ordered if I knew the products were going to be this late.”

Helpful Report

Posted 4 years ago

“Absolutely abominable customer service. It is near impossible to get through by phone to anyone; wait times are over an hour. Even then, the customer service rep is unable to refund for a purchase or delivery gone wrong -- the only thing he can do is forward your call to another person which means another interminable hold. This is the worst customer service I have ever encountered. Do not buy from Rona”

Helpful Report

Posted 4 years ago

“I hired Rona in the spring of 2019 to fix my deck and revinyl it after a bad Kijiji experience. They did a terrible job even though I had assurances from the high ups in Lowe’s that all my issues would be resolved, nothing happened. It is still a mess.... and when I phoned this spring to have warranty issues remedied (the warranty is now up) they wouldn’t answer or return my calls. I would give them a zero if I could. DO NOT USE THEIR INSTALLATION SERVICES!!!!”

Helpful Report

Posted 4 years ago

“Canadian best fraud hardware store, worst customer service Guarantee for your disappointed”

Helpful Report

Posted 4 years ago

“I ordered a $1,200 item and it took RONA one month (I called and emailed multiple times) to finally let me know that they didn't have the item in stock. Very little communication - Just a refund email. And now I have to start over to find my product with another company. I will stay with Home Depot and Canadian Tire from now on.”

Helpful Report

Posted 4 years ago

“How is Rona still in business? Thier website sucks, thier stores suck..its like they have given up...10 years ago. Put a bullet in this horse already!”

Helpful Report

Posted 4 years ago

“Horrible customer service! If I could leave 0 stars, I would... We placed a rather large online order about 3 weeks ago and all items were supposedly "in store." We're still waiting for the truck delivery from our local RONA, because 2 items that were available online aren't on stock, and thus the whole order is "on hold" until they arrive because apparently they can't split the delivery, even if we live 10 minutes away form the store and paid $75 for the delivery?!? I call BS! And what's even more frustrating is that the store rep keeps telling us that the delivery department can't be reached right now and they'll call us back, yet these phone calls remain unanswered. But that's not all. A lawnmower we ordered with the same order is supposed to be shipped from Toronto even though we live in BC, because the only delivery option to choose was "parcel delivery"?!? After countless attempts to get updates over the phone, we emailed customer service and received the response that the Toronto store will contact us within a few days and if not, we should call them... Of course the Toronto store never called, so we followed up and during that conversation, we first got asked why we ordered the lawnmower from the Toronto store if we live in BC (well, we DIDN'T, RONA's stupid inventory system did), then we hear "yes, it's ready for delivery" and then a few minutes later that they don't have it in stock. How is that even possible? When we insisted on getting an update on the delivery time, because well it's summer and the grass is not getting shorter on its own, the customer service rep told us that he would put us on a short hold, then unexpectedly "transferred the call" and eventually the call ended... Is that how you deal with customers, RONA? You hang up on them? So, in short: * Their inventory system is beyond pathetic (things are on discount for a week when no store Canada-wide carries them), heavy items are supposed to be shipped from the other side of Canada, which would cost more money in shipping than the item itself, and none of the stores actually knows what's in their inventory. * They certainly don't value their customers at all. Their customer reps seem pretty clueless about how to answer even simple customer requests and nobody ever bothers to return a phone call they promised to return. Never will we buy from this company again!!!”

Helpful Report

Posted 4 years ago

“Horrible customer service. Placed an order on May 13 and had to call in several times over the last 2 weeks to cancel as the average wait time is over 2 hours to get through to someone. What a joke they have become.”

Helpful Report

Posted 4 years ago

“Worst customer service took my money a month ago and have yet to recieve my product cant reach customer service for a refund a bbq is no good in the winter for me so this is a waste of time rona I want my money back but ur phone is always busy 0 stars for this big company”

Helpful Report

Posted 4 years ago

“Most horrible company and worst customer service ever, called twice first time was on hold for 2 hours and second time for almost an hour to get a hold of an agent to see what the heck is going on with my order and still no answer. They didn't even answer our email inquiry. This is the first and last time to deal with this horrible and incompetent company. No customer service and care for their customers. It's easy and fast for you to take a huge amount of money from our account instantly but very difficult for you to answer what's happening with our order.”

Helpful Report

Posted 4 years ago

“bought 4 deck hanger hooks at Rona Vernon BC,when we got home 1 was bent all to "H",don't know why it was on the shelf even and we checked for scratches but can't find everything.We had to drive 76 kms to get it replaced,no discount,maybe could have given a free one as compensation for extra expense on our part,perhaps cost to Rona would be $5 for customer retention cost.Called prior to coming back to see if they had stock,their computer showed 4, my on-line info showed 3, and when we got there,there were only 2,of which 1 was all scratched up,no one available to physically check stock(or that would take time to check stock) communicating with Rona is like pulling hen's teeth!Tried to get my point across by calling toll free number but was put on hold for 30 minutes and no one ever answered.”

Helpful Report

Posted 4 years ago

“worst online experience ever, never had an online that took 6 weeks to complete. called customer service hundred times only once got connected but put on hold for hours.”

Helpful Report

Posted 4 years ago

“If there was an option for negative stars, that would be my pick. Waited on hold for 2 hours with no response. Got through at half an hour to the department I chose from the menu, only to be put on hold again for an hour and a half after being told I was being transferred to the proper department. Was that not what I originally did? Says my order was supposed to arrive on may 17. It’s is now June 11th. Says the product has been sitting In Mississauga since the 15th. I also emailed them in English and got a response in French. Absolute disgrace this experience has been. I will no longer be shopping at this retailer”

Helpful Report

Posted 4 years ago

“I made an order 10 days ago.No any info or updates.Expected delivery is 2 business days.Why RONA provide wrong information regarding delivery?Why customer support not working?Very bad experience!”

Helpful Report

Posted 4 years ago

RONA is rated 1.8 based on 533 reviews