Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.27

4.3 Rating 1,568 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication.”

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Posted 2 years ago

Thanks for your feedback... we aim for all of our customers to have a similar experience.

Posted 2 years ago

“No problems and quick on the delivery”

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Posted 2 years ago

Thanks for your feedback... we aim for all of our customers to have a similar experience.

Posted 2 years ago

“Missing rubber footing on 1 out of 4 rhino rack vortex legs Was not checked before shipping Also was left loose it box with no padding so it moved around during transit Asked for missing item to be sent express - it was not Missed out on using them for planned weekend trip and couldn’t use sky box Not a good experience”

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Posted 2 years ago

Thanks for your feedback Sean, I have taken it on board and taken action to avoid future disappointment. I have reviewed with the warehouse team that any items that are noticed to have been re-packaged be brought to me personally for comparison to parts lists. Unfortunately, this won't correct incorrectly packaged parts from the manufacturer, that does also happen. It is my understanding that my team has sorted the replacement parts for you already, I hope this resolution was satisfactory and timely. Thanks for your understanding that mistakes happen and I apologise for the inconvenience this has caused.

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thanks for your feedback... we aim for all of our customers to have a similar experience.

Posted 2 years ago

“I paid for express shipping on sunday, it said 24 hours. I still have not received my package.”

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Posted 2 years ago

Hello Brandon, We are aware that our listed shipping times aren't dynamically accurate on weekends and public holidays, such as this past weekend. I can see that your items are on for delivery today, I hope they arrive to you today and that the inconvenience caused by our local holiday in QLD is not significant. I do apologise that our system does not have the controls to make this experience better and appreciate your feedback and understanding.

Posted 2 years ago

“Competitive prices and great in store advice. Ordering online was easy and quick.”

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Posted 2 years ago

Thanks very much for your feedback. We aim to have competitive prices and great service.

Posted 2 years ago

“Online ordering is easy, keeps me updated on the parcel where abouts.”

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Posted 2 years ago

Thanks for your feedback and for taking the time to use provided tracking details. We endeavour to get your items to you efficiently.

Posted 2 years ago

“Ordered a bike rack on Monday, expected a 9 day wait and received my purchase 2 days later. Good price and amazing delivery service.”

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Posted 2 years ago

We often overstate wait times so that we limit disappointment... this often creates a group of pleasantly surprised customers. Thanks for your feedback.

Posted 2 years ago

“Online… ordering roof racks from website was very quick and straight forward…easy 5 stars Customer service upon collection was extremely poor. Both service guys appeared to be completely disinterested, tired, depressed. Did a work colleague of theirs die recently? That was their interest and energy level.”

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Posted 2 years ago

Thanks for your feedback Rebekah. I'm glad your experience with our online system was positive. Further to this, I'm sorry your in-store experience wasn't the same. I have raised this with our area manager so that he can address this at that location. It is our goal to deliver your online experience across the whole business, I'm thankful for you taking the time to help us develop our operations. Thanks again for your feedback and sorry for your experience.

Posted 2 years ago

“Racks ordered on the 26th April, apparently picked up by the dubious CP company. We are at 3rd May and still no delivery, have raised a complaint with Courier Please - parcel is lost in their system, no one knows anything further.”

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Posted 2 years ago

Hello Marcello, Thanks for your feedback, we're sorry that our couriers have let us both down. This has taken more time than we expect and we have raised this as an issue with our freight forwarder. I have just received notification that your items were delivered yesterday. Sorry again for the delay and for the inconvenience that it has caused.

Posted 2 years ago

“I ordered some ends for my roof racks, as I'd had a few stolen :( They were good and picked up my wrong order, in that I ordered 4 of one side, oops. I was called quickly to say they were out of stock. No rush. However 2 months later I called and asked how my order was going. They said still out of stock there, however they made calls and I received my order within 2 days. So all good :)”

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Posted 2 years ago

Thanks for your feedback. Apologies for the delay and confusion, with your initial order. We're always happy to be able to find alternate solutions when they are available.

Posted 2 years ago

“The online ordering process was super easy and backed with helpful information that gave confidence you are buying the right product.”

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Posted 2 years ago

Thanks very much for your feedback Bill. We aim to provide an easy and informative process our customers should be confident in.

Posted 2 years ago

“Knowledgeable / helpful / friendly. I’m happy.”

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Posted 2 years ago

Thanks very much for your feedback Andrew.

Posted 2 years ago

“Good price, speedy delivery”

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Posted 2 years ago

Thanks for your feedback Sarah, we aim to have good prices and speedy delivery.

Posted 2 years ago

“it’s arrived and works great”

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Posted 2 years ago

Thanks for your positive feedback Carl, Your key was shipped with Australia Post. Unfortunately, this doesn't come with tracking details. I'm unable to give further information about the stage of this delivery but hope it's well on its way to you. Thanks again for your feedback, please contact us if your key does not arrive soon. Thanks for your patience while we get this item out to you.

Posted 2 years ago

“Very fast delivery”

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Posted 2 years ago

Thanks very much for your feedback Matt, we aim to have fast delivery.

Posted 2 years ago

“cool easy as”

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Posted 2 years ago

Thanks for your feedback Stephen.

Posted 2 years ago

“Product somehow missed the truck the first time for delivery and am still waiting well after the delivery date mentioned.”

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Posted 2 years ago

Hello John, Thanks for your review. The 2-day delay between your order and its dispatch was due to one of the items being transferred from a store to our warehouse. It seems there was an extended shipping time following this between public holidays and the mentioned missed pickup (for which customer feedback has been instrumental to correcting). Thanks for your patience and understanding while we got your items out to you.

Posted 2 years ago

“Friendly chaos. Nothing is too much trouble. Used them for years very happy with their service.”

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Posted 2 years ago

Thanks for your feedback and continued business Trent.

Posted 2 years ago

“Simple and easy website. Found exactly what I wanted and even got to view the fitting instructions before deciding.”

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Posted 2 years ago

Thanks for your feedback Alan, we aim to have an easy to use website, we're glad you have found it to be this way.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,568 reviews