Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,456 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ease of the website was easy. I was contacted promptly regarding the order however I was informed of a reasonable delay in supplying the product. But then the product arrived earlier than I had been informed it would.”

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Posted 1 year ago

“My experience with Roof Racks Galore was fantastic. From their website to their fitting, getting my setup ordered and delivered so everything could be fitted before my trip, these people bent over backwards to make it happen. I can't recommend Roof Racks Galore highly enough! Thank you.”

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Posted 1 year ago

“Needed some kayak carrying accessories for my roof racks. Roof Racks Galore had a great range and with the use of the online chat I was able to get just what I needed.”

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Posted 1 year ago

“Delivery delays, poor communication with tracking tool not working”

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Posted 1 year ago

Hi Cyril, I'm really sorry to read that your experience with us has not been at our normal high standards. The team are trying their best to get through this extremely busy Black Friday sale, but we know that the experience for some customers has not been good enough and we apologise for that. I hope you've now received your order and are happy with it. If not, we are available on the phone and via online chat during business hours and we will do everything we can to help you. Best wishes, Elliot Oxley Operations Manager

Posted 1 year ago

“It was great service and the delivery was so quick. Got our parcel today. So relieved as it's a Christmas gift. Thankyou very happy”

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Posted 1 year ago

“I received the wrong part and this shopping experience was terrible.”

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Posted 1 year ago

Hi Sung, I'm really sorry to read that you received the incorrect part. The team are working very hard and trying their best to get through this extremely busy Black Friday sale, but we know that the experience for some customers has not been good enough and we apologise for that. We'd like to put this right for you ASAP. Please can you get in touch with team (if you haven't already done so) and we'll get this sorted for you. Best wishes, Elliot Oxley Operations Manager

Posted 1 year ago

“Brrrrrt eshay”

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Posted 1 year ago

“I am still waiting to be told that the goods have arrived in the store. I have been asked to revise the review above "now that the issue has been dealt with". Unfortunately, the person that asked me to revise the review has been misinformed. After I contacted Roof Racks Galore by email I was told that they sold me an item that they don't have in stock and they offered to charge me an extra $14 to get one delivered to me in two months. I'm not sure that this counts as "dealt with". I have asked them to clarify what they were offering since it seems like such a bad deal that I wonder if they really meant it. I am still waiting for the item to be delivered to the store so that I can pick it up from there. I still think that Roof Racks Galore's service gets one star...and I have reduced the likelihood that I would recommend them to a friend to zero.”

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Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services. I can see this item has now come into our warehouse and is being transferred to the store. You will received a call as soon as it has arrived.

Posted 1 year ago

“Easy to deal with”

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Posted 1 year ago

“Parts now received. Thanks”

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Posted 1 year ago

“Happy with everything thanks”

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Posted 1 year ago

“You keep sending me emails for a review and I have not received my roof racks yet. Your website said available and ready to deliver in a few days but it's going to be a few weeks. Perhaps don't hassle me for a review until you deliver the goods.”

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Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 1 year ago

“I know these requests are auto generated but bit hard to give a review when I haven’t got the product yet???”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 1 year ago

“Great service had the bracket I was after on hand which the 5 competitors close to me didn't won't go anywhere else now”

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Posted 1 year ago

“I gather the 2 stores have different owners as we weren't told the product was at the other store. The city store was so efficient in getting m delivery shipped. Should be getting it tomorrow amd can't wait. It's a Christmas present so thankyou for your assistance”

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Posted 1 year ago

“Zzzzgghfvhucuct bm”

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Posted 1 year ago

“quick and efficient service at a good price.”

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Posted 1 year ago

“Super speedy delivery A great product at a good price in a very short time.”

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Posted 1 year ago

“Had an issue with Roof racks galore asking for $300 extra when the product was no longer available in WA after I purchased in the Black Friday sales. After speaking with Abbie in Web sales she was brilliant and resolved everything. Very happy with the outcome and now waiting the delivery .”

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Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,456 reviews