Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,456 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

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“I found that R.R.G web site easy to navigate the variety of roof racks and accessories was great .”

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Posted 1 year ago

“I purchased a set of roof racks online for click and collect and it said all items were in stock. When I called the store to find out when the order would be ready to collect they advised that they didn't have the stock and the website was incorrectly showing stock levels due to a recent merge with another roof rack store. The team member I spoke to said they would not transfer stock between stores to fill the order, and that if I wanted it immediately I'd need to drive to a store 30km away. Otherwise it will be about a 2 week wait to order in parts (but no exact time has been confirmed at this point in time so who knows if it will be two weeks?). Overall, this is very poor service. Incorrect stock levels on the website is already a badly managed service, but to then offer no solution besides either waiting for an order to arrive when their other stores in the metro area have stock, or for me to go a very long way out of my way to collect from a different store is exceptionally poor. I will collect my order when all the parts are available, but I will not shop here again.”

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Posted 1 year ago

Thank pete for your very valuable feedback! We apologize that your order has been affected by the merger occurring in our business. We hope you will try us again in the future!

Posted 1 year ago

“Straight Shooters. No fuss. Quick and agile with installation and ordering of products. Good prices.”

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Posted 1 year ago

“My click and collect experience was excellent, but while in the store I saw some less positive treatment of callers and the body language and comments made about callers who were difficult revealed that this would be a store that could be very bad when things go wrong.”

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Posted 1 year ago

“Exactly what I was looking for. Easy online purchase. Look forward to receiving my Thule XT easy fold long loading ramp.”

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Posted 1 year ago

“Why ask for feedback when order not dispatched. I have not received item as yet but you keep asking for a review. Rating reflects results.”

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Posted 1 year ago

Thanks for your feedback Brian We apologize on the delay you experience with the dispatch/pick up on your order! We experienced a very large amount of orders during this time causing some delays. We hope you find your next experience with us more streamline.

Posted 1 year ago

“Super fast delivery. Good product. Good price. Good returns policy and post sales support.”

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Posted 1 year ago

“Good company”

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Posted 1 year ago

“Ordered awning. web site said it was in stock, 1 week later i have had no communication from anyone to let me know when it will be ready to collect. i contacted roof racks galore in cannington twice to find out whats going on and no one could tell me anything, i asked for the store manager to give me a call to find out whats going on, and so far no communication. 2 weeks now and still no Awning. I've been told its in stock in Joondalup. Very disappointing. I wish they would put as much effort into getting the customers goods to them as they do asking for reviews”

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Posted 1 year ago

Thanks for your feedback Paul! Apologize for a delay in your awning being able o be picked up. During this time our business was going through a merger, causing some delays in stock information . I can see you have now received your awning and hope you are making great use of it this summer!

Posted 1 year ago

“In stock doesn't mean in stock.”

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Posted 1 year ago

Thanks for your feedback! The merger during this time cause some delays/issue with our stock levels. We understand this can be frustrating and hope you will shop again with us in future .

Posted 1 year ago

“This replacement cover bag fits. However, it was useless for Roof Racks Galore to keep asking me to do a review until such times as: 1. The bag arrived at my home. 2. The bag was fitted (No fitting instructions were given to the installer (Me)).”

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Posted 1 year ago

“We have used them before with wonderful service. In this particular incident, the website stated that the products were in stock, and after ordering and paying, we were told they wouldn't be available for 6 months. We are getting a refund.”

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Posted 1 year ago

“Great online site Fantastic delivery time frame and to top it off great product & price”

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Posted 1 year ago

“After the order nothing happened for 3 weeks and then I made contact only to be told there was a mixup with my order. Now I wait another 2 weeks for delivery.”

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Posted 1 year ago

We apologise for the technical difficulty experienced during your order. We were working through a merge during this time, causing some updates to stall some orders which has affected your order in this case. This issue has since been resolved this and we hope to see you again.

Posted 1 year ago

“They had a delay in supply on what I ordered. They emailed me right away. And I spoke to a customer service person who walked me through finding a suitable replacement product and even matched the price due to the hassle. What great service. Will be back for sure. And the range and prices are very competitive.”

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Posted 1 year ago

“Bad experience with this company so far, did not receive order as promissed in "one business day", also no callback as requested. When asked to speak to supervisor/manager, feedback was he is busy.”

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Posted 1 year ago

Hi Cornelius, Thank you for your feedback. Our sincere apologies for this experience. This has been raised with all management across the company, and we will work to better improve our escalation processes to avoid this from reoccurring in future. We apologise again for the inconvenience caused.

Posted 1 year ago

“Haven’t received good yet but the service informing me what is happening has been first class. Others could take note!!”

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Posted 1 year ago

“Very good to deal with and delivered very promptly”

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Posted 1 year ago

“a week and a half to receive order + missing part... :-(”

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Posted 1 year ago

Hi Renaud, Thank you for your feedback. Our sincere apologies as your item was missing a component. We hope the resolution offered was satisfactory, and we will ensure our quality control is priority for future reference. Thanks again for your feedback.

Posted 1 year ago

Thanks for your feedback Renaud! We apologise the delivery on this itm took so long. I can see the team has also supplied the missing part and hope you are enjoying your roof racks

Posted 1 year ago

“Roof Racks Galore had exactly what we needed and the process of ordering was quick and easy.”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,456 reviews