Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent well packaged lovely little Book/DVD case perfect for my room. Quality.”

Helpful Report

Posted 4 years ago

“Even better than expected. My order was fantastic quality, looks great and was delivered on time. I'll definitely be using Roseland again!”

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Posted 4 years ago

“Thank you The piece arrived super quick and I was happy with the price paid for it. Not the heaviest piece of furniture, but for the money it certainly does the trick where it was bought for.”

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Posted 4 years ago

“Excellent company. Very happy with the beautiful furniture and service. Will shop again. Highly recommend.👍”

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Posted 4 years ago

“Very pleased with your furniture and speedy delivery!...”

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Posted 4 years ago

“I received my small two door cupboard within four days of ordering. I am very pleased with it and it was exactly as advertised. All very efficient.”

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Posted 4 years ago

“Nice solid furniture. Great looking and as the can says. Well packed and padded.”

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Posted 4 years ago

“Absolutely brilliant service. Good quality furniture, fairly priced and well packed. Excellent delivery times. Couldn’t fault. Thank you.”

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Posted 4 years ago

“Great! Easy ordering process via the website, stock levels were accurate and dispatched very quickly. I liked the fact the delivery partner text/email you and I was able to change the delivery day and the tracking was accurate about the delivery time on the day as well. Would recommend.”

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Posted 4 years ago

“Lovely furniture, well made”

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Posted 4 years ago

“Just over two weeks since I ordered my goods and I’m still waiting for them to arrive. Can’t get to speak to anyone. I have been tracking my order via the courier app and it’s been out for delivery for the last two days and still no sign of it. I’m on the verge of starting a section 25 chargeback and giving up. My advice, give them a wide berth and order from somewhere else. Another disgruntled customer”

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Posted 4 years ago

Good morning Dawn, I am pleased we were able to come to a solution for you today and it was nice to talk to you. Regards Roseland

Posted 4 years ago

“Excellent service and quick despatch and delivery within 6 working days.”

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Posted 4 years ago

“Delivery was late. Had to chase through email because no telephone lines (which is shocking given everyone has had to adapt due to COVID and we are 12 months in). Delivery company were awful with driver refusing to lift table top off van due to weight "I don't get paid if I hurt my back!". I had to lift table myself! On opening discovered that the table was damaged and I'm still waiting for a collection and a refund. Will never use you again!”

Helpful Report

Posted 4 years ago

Dear Johnathan, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We do take your comments very seriously. We will contact you on this matter so can speak with you directly. When things do go wrong we’d love to make them right. Regards Roseland

Posted 4 years ago

“The sideboard is beautiful and now it has been placed in my room i think I might have space for another piece!”

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Posted 4 years ago

“Absolutely rubbish”

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Posted 4 years ago

Dear Marie talbot, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we take your comments very seriously. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. When things do go wrong we’d love to make them right. Regards Roseland

Posted 4 years ago

“Delighted with my purchase. Delivered with excellent protective packaging. Sturdy piece of furniture but light enough for me to put in place of choice without too much effort. Very good quality for price paid.”

Roseland Furniture 5 star review on 24th March 2021

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Posted 4 years ago

“Absolutely shocking company iv been trying for weeks to return a damaged tv unit and still no further forward with it, to return an item you have to email them as there phones are not working for some strange reason and it takes them days to reply to 1 email so pray your item doesn't come destroyed like mine was!”

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Posted 4 years ago

“I was a returning customer, having been extremely satisfied with previous purchases, However on this occasion of the purchase of a TV corner unit, the package arrived unannounced via XPD courier service at a very inconvenient time and was left before it could be examined. On unpacking the unit was found to be damaged both on the back, which was not a great problem, but also on the front which was very noticeable, also areas of the cabinet were very poorly finished, some appearing not to have any varnish at all. Although the customer service was reasonably OK via e-mail and waiting several days for a reply, I feel that a phone call from the company could have expedited matters in a more efficient manner, the old , We are working from home and can not answer the phone excuse after a year is wearing a bit thin. Also having to make my own return labels as non were forth coming was a bit of a cheek as was the offer of a £30 reduction in the price if I kept the cabinet, the damage was most likely caused in transit but the quality was poor and customer service needs to be tweaked somewhat.”

Helpful Report

Posted 4 years ago

Dear Phil Bates, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we take your comments very seriously. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. When things do go wrong we’d love to make them right. Regards Roseland

Posted 4 years ago

“Although I measured for the bookcase it was much smaller than I had expected it to be which was disappointing. It is nicely made and feels really good quality on the positive side. The biggest issue was the delivery company as the box was delivered to my driveway with the driver telling me to unwrap it outside as it was covered in paint due to the warehouse staff thinking it was a laugh to open some pots of paint in the delivery lorry so that they spilled. The driver rang his boss about it who told him to “crack on “and get on with it! The driver did unwrap it outside when I said I wasn’t happy with it and take all paint covered wrapping away with him which I was grateful for but this meant I couldn’t have returned the item even if I had wanted to and left me with a driveway covered in paint which I had to clean up!”

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Posted 4 years ago

“Ver pleased with latest purchase”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews