Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was received damaged and we had to send photographs as proof of damage. The option to exchange was offered and we have accepted that, we are still waiting for the pick up of the damaged item and will only get the replacement once Roseland has received the damage item, I believe. So having got rid of our old tv stand we will have to watch the telly on the floor until the new one arrives, and knowing the delivery company XPD that Roseland Furniture use, whom we have had unhappy experiences of previously, we do not expect to be soon.”

Helpful Report

Posted 3 years ago

Hello Avril, We are sorry there has been a slight delay in your item arriving. We can see there is a delivery planned for the 30th for you. Kind regards

Posted 3 years ago

“Lovely furniture. However two of the chair were faulty. I sent photos in and immediately received replacements. So can’t complain as this was rectified promptly.”

Roseland Furniture 5 star review on 27th June 2022

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Posted 3 years ago

“Very poor customer service. Won't be buying from roseland again. Misleading photos of oak sheves and poor quality hardboard used for shelving.”

Helpful Report

Posted 3 years ago

Hello We are sorry you do not like your item, if there is an issue with it, please can you contact us at info@roselandfurniture.com where our customer service will be happy to help. Kind regards Roseland

Posted 3 years ago

“I ordered the ivory, wooden, corner tv stand. It is stunning and has been much admired by family. All cables are totally hidden giving a sleek look.”

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Posted 3 years ago

“Courier called giving approx time for delivery and item received well packed, exactly as expected, nice addition to our lounge, thanks”

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Posted 3 years ago

“Excellent service and fast delivery. Second purchase and very satisfied with the quality”

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Posted 3 years ago

“This is the second piece I have bought from Roseland. Their ordering and delivery service is very good and I am very pleased with my purchases. The small sideboard and bookcase are stylish and good quality. Exactly what I was looking for to fit in a confined space.”

Helpful Report

Posted 3 years ago

Dear Janice, Thank you for the great review, it is lovely to see our items in situ, it looks great. We do hope to be of service in the future. Kind regards Roseland

Posted 3 years ago

“I have now purchased two roseland furniture items, both times the purchases arrived promptly and well packaged. Their furniture is of good quality and stylish, a good addition to any home. Recommended.”

Helpful Report

Posted 3 years ago

“Larder unit is absolutely lovely and very pleased with it. I gave 4* as the unit arrived without any warning from the courier and was left in an exposed courtyard. I had been told to expect communication from the courier about delivery arrangements beforehand so that plans could be made for someone to be at home etc”

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Posted 3 years ago

“I am pleased with my purchase, but the delivery driver propped the very large parasol against the wall on my doorstep, took a picture and walked off, I’m in my 60’s with medical conditions and struggled to get it indoors.”

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Posted 3 years ago

“Love this company! The website is easy to use, the fur is absolutely excellent and the delivery, usually the weakest point of most companies, is very good! Companies should take a look at this one as it is great!”

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Posted 3 years ago

“Great quality furniture. Well packaged to avoid damage and delivered on time.”

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Posted 3 years ago

“Lovely piece of furniture this is my 4th piece in the farrow cream range. Fast delivery as well.”

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Posted 3 years ago

“I ordered the Alfie armchair in teal. The quality is very good and it looks attractive however it’s not a comfortable piece of furniture. The seat pad feels as if there is a plank of wood contained in the stuffing. I’m hoping it will soften with use but, at the moment, nobody wants to use it.”

Helpful Report

Posted 3 years ago

“Great Product you get what you pay for.”

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Posted 3 years ago

“Really impressed with the quality of our blanket box (which we are using as a bench seat in our utility). Good communication and speedy delivery.”

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Posted 3 years ago

“Delighted with the furniture ordered, my only criticism is that the furniture was not delivered within the time frame promised originally - not a big deal really, but I was not kept up to date with the delay and the reason. I had to chase to find out bout the delay.”

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Posted 3 years ago

“45 emails later I got my refund.... need I say anymore!”

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Posted 3 years ago

Dear Steven Johnson, We are sorry that the collection failed several times, causing the refund to be late. This was unacceptable . We are pleased this is now resolved. Kind regards

Posted 3 years ago

“First class service every time from shop to van men brill .”

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Posted 3 years ago

“Furniture was damaged when un packed. Emailed company.....no reply!”

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Posted 3 years ago

Hello We are sorry there was an issue with your item, I can see from our records that this has been resolved for you. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews