Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two pieces of furniture from roseland. The quality is ok but you get what you pay for! Unfortunately one of them looks really bad down one side. I have emailed twice to get it replaced and haven’t had a reply in over a week. It just makes me wish I’d gone through Amazon as they always come back to me if there’s a problem! If anyone reads this from roseland perhaps you could do the courtesy of replying as you don’t have a phone number I can call! I am really starting to regret buying from this company!”

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Posted 4 years ago

“I love my table. Took me months of looking at many, many tables on-line and definitely made a great choice (finally!). Only issue was with the delivery company. Not Roseland Furniture’s fault.”

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Posted 4 years ago

“Good value for money modern looking”

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Posted 4 years ago

“Our 2 small sideboards arrived on time and we are very pleased with them. They fit the designated corner perfectly and look good. The drawers are a decent depth. Very happy with the furniture and the service. There was a fortnight's delay between delivery of the 2 items but not Roseland's fault and everything otherwise very good”

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Posted 4 years ago

“Ordered the two bedside cabinets online on 25 February and they were delivered on 2 March.”

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Posted 4 years ago

“Lovely product, great service wd definitely recommend”

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Posted 4 years ago

“The quality of the Oak furniture was very good, however the customer service is dreadful. We have purchased 4 items from them, three delivered as scheduled, however the latest order was a shambles. Wrong product delivered, in ordinate delays in receiving a response from Roseland due to the fact their Phone lines were down and you were only able to send emails; allowing up to 4 days (if you are lucky!) for a response. We are 70 and had to man handle, repackage and store the wrong item. Meantime a replacement arrived, but not before it had been sent to the entirely wrong address where we used to live (billing address only) which beggars belief because all other items have been delivered to the correct address. We now have a replacement, but the very large and heavy item remains in our garage and has not been uplifted. A very poor customer services. Even with the quality of the products, I would have to think long and hard about ordering from them again.”

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Posted 4 years ago

“Lovely furniture”

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Posted 4 years ago

“Great quality items, service was swift and in time.”

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Posted 4 years ago

“I cant review my purchase . It still hasn't arrived ! 6weeks later . When I purchased it, it was in stock and to be delivered within 5 -10 days . I have complained but still you send me a email to review . What am I reviewing ! Your badly organised delivery or dispatch . Not impressed”

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Posted 4 years ago

“Really happy”

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Posted 4 years ago

“Very pleased with everything I have ordered.”

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Posted 4 years ago

“Bench - superb, blown away by the quality at the price bracket I received it for. Been raving to people how impressed I am.”

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Posted 4 years ago

“Ordered a Surrey Oak lamp table which was out of stock. Registered for “advise me when it’s back in stock” and got an email a few days later to say it’s in stock. Ordered item which arrived but DPD didn’t send message to advise of it’s imminent arrival. Found the box by back door in a really battered state. DPD didn’t even send a message to say they had delivered it! Apprehensively opened the box and unwrapped it to find numerous defects. We think the item was an unchecked return as there were removed labels on the box. To be fair once reported to Roseland they were quick to rectify with a quick collection of the faulty item and then a new item arrived a couple of days after. New item was okay thankfully but a little more diligence at the warehouse would have prevented this event. Would’ve got 5 stars.”

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Posted 4 years ago

“good quality, great value for money”

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Posted 4 years ago

“I ordered a bookcase from Roseland Furniture and it was delivered quickly and communication was excellent. I had to contact Customer services and they sorted the problem really promptly, I’d definitely recommend them.”

Roseland Furniture 5 star review on 12th March 2021

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Posted 4 years ago

“Very well made”

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Posted 4 years ago

“Lamp/side tables are excellent and look very stylish. Not the first furniture I have ordered from Roseland and would do again.”

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Posted 4 years ago

“Furniture is good quality, sturdy and looks lovely in my lounge. Well packaged so arrived in perfect condition.”

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Posted 4 years ago

“This item of furniture was of very poor quality, however Roseland dealt with the issue promptly and arranged return and refund. The mark reflects the furniture and not the company’s customer service. This is a 5”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews