Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality furniture (solid, and with nice finish) at a sensible price, but let down by - lengthy delays with part of the order (ordered in February, but still no estimated delivery date) - spectacularly poor delivery service (part of order has been with MXL Delivers for past 10 days, and they have now stated that it will take another week to deliver... no response to emails chasing for delivery date... for delivery already made, MXL Delivers delivery staff urinated on neighbour's garden fence instead of finding public facilities).”

Helpful Report

Posted 4 years ago

Hello, i am sorry that the delivery was not as expected , I would also say that it is certainly not what we would expect either. We will contact you on this via email. Please do respond so we can look at addressing this. Kind regards

Posted 4 years ago

“Excellent quality and fast delivery; I would definitely purchase another piece from Roseland.”

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Posted 4 years ago

“Very impressed with staff who answered my queries quickly and politely. My order was despatched within a few days and arrived complete and extremely well packed - no damage at all, corners were very well protected. I would have no hesitation in using them again and would thoroughly recommend them to anyone requiring furniture”

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Posted 4 years ago

“i have bought the sideboard and nest of tables. i am very happy with both items. beautiful grey colour.”

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Posted 4 years ago

“Easy to order, fast delivery even though my item was out of stock, it arrived quicker than I expected. Very well packaged and only the handles to attach.”

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Posted 4 years ago

“Good service took 4 weeks for delivery, less than what was stated.”

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Posted 4 years ago

“We are really pleased with the customer service and product provided by Roseland. We will definitely recommend and use them again”

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Posted 4 years ago

“Very easy to order and delivery was quick. The item was perfect just as ordered . No problems and service was very good.”

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Posted 4 years ago

“Excellent service from Roseland Furniture ... unfortunately I was disappointed with the delivery service as they left my Furniture items outside in my garden without permission.”

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Posted 4 years ago

“I can only say, what good service they have, and the quality of the furniture is excellent. They kindly let you know, how your order getting on, carrying it onto the delivery of goods.”

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Posted 4 years ago

“I waited a week before receiving information from the delivery company. They notified me on the day, they would deliver between a 2 hour slot. It never came. Roseland said they would find out where it was. They didn't feed back, I had to ask. A further week later, I received another message from the delivery company, that I'd receive the item that day, within a 2 hour slot. Again, it didn't come. On both occasions, I moved arrangements around to ensure I was able to receive delivery. I requested a refund from Roseland and I am told they will refund me once they receive the order back!!! Not OK. Why should I have to wait for my money back. I have no furniture., my sons clothes are all over his bedroom floor.”

Helpful Report

Posted 4 years ago

Hello Karina, We have addressed the issue of your delivery and the reasons this failed you , we have spoken directly to the operations manager to look into the failure a bit more indepth. I do apologise that we could not fulfil your order this time. Kind regards Roseland

Posted 4 years ago

“I couldn’t believe my eyes when I trawled the internet for a blue tv unit that I bc would actually find one! And there in your website was exactly what I was looking for. I ordered it on Tuesday and it arrived on Thursday. Swift service, an excellent product and reasonable price. Thank you.”

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Posted 4 years ago

“Prompt delivery.excellent customer service.nice quality furniture”

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Posted 4 years ago

“Furniture is as described, and to a high standard finish. Delivery was rapid, and the product came pre assembled, so minimal setup was required.”

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Posted 4 years ago

“Product shoddy and you dont answer your emails promptly”

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Posted 4 years ago

Hello, I am sorry you feel this way, having looked at the emails we have corresponded with all emails being answered within a couple of hours. Unfortunately the issue was a warehouse error, these do happen sometimes I'm afraid. ( Human Error) We try to rectify as quickly as possible. The collection has been booked for the error item.

Posted 4 years ago

“Absolutely shambolic service, beyond a joke!! Received a damaged chest of drawers, replacement was even worse so I cancelled the order. Four times I’ve been given dates for collection, didn’t turn up, no communication. Roseland emailed to say they would take responsibility if I left it outside for collection today..surprise surprise they haven’t collected it! AND THEY STILL WON’T REFUND, WOULD NOT RECOMMEND!!!”

Helpful Report

Posted 4 years ago

Dear Alison, We are sorry that were not able to meet your expectations and the collection by the courier has been a bit of an ordeal. We are working to rectify this and have booked a different courier for you. We are looking into why this has happened as this is not what we expect from our service. Kind regards Roseland

Posted 4 years ago

“Very pleased with my two items Beautifully packed, no damage Look really good.”

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Posted 4 years ago

“Delivery on time and item as expected”

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Posted 4 years ago

“delivered on time, perfect condition. Would recommend”

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Posted 4 years ago

“Very pleased with furniture. Not pleased at all with delivery! One guy on his own delivered a very large box containing a large bookcase. He just put it on its side in my hall. As an older person I had to pay for someone to come and put it upright.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews