Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, good price, good service. Go for it!”

Helpful Report

Posted 4 years ago

“I was very Impressed with the quality and the packaging was really good. Would certainly shop with you again.”

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Posted 4 years ago

“Very nice furniture good service ..happy customer”

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Posted 4 years ago

“Excellent quality bookcase looks lovely in situ, quick and safe delivery too”

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Posted 4 years ago

“Appalling customer services! Would not recommend this company at all. I placed my order on the 3rd of Feb. Delivery time of goods is longer than what is stated (taking into consideration of covid restrictions) Absolutely no communication/update from Roseland. I have had to chase up every stage after placing my order for ETA of the order. Phone lines are now not open and replys to email need chasing as they don't seem to reply. On rare occasions they've replayed to my emails asking for an update. Frustrated with lack of communication, I requested a refund on the 10th of Feb only to receive a dispatch notification the very next day! Am now waiting for goods to be returned by THEIR delivery services (even though I hadn't received anything) before they issue a refund. I would have happily waited if I was kept informed and updated without having to chase them. Funnily they had no issues or delays in taking money for the goods. That seems to be working fine for them! Avoid”

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Posted 4 years ago

“Roseland Furniture gave me excellent service from start to finish. The TV cabinet I bought is top quality. I will be back.”

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Posted 4 years ago

“Discovered your website after another firm failed me. My order clicked through instantly and my beautiful bathroom cabinet arrived two days later. Thrilled!”

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Posted 4 years ago

“The item is fine. Unfortunately, I stupidly misordered a CD holder instead of a DVD holder. I emailed Roseland immediately and again, asking if I could pay for delivery for an exchange, but I have heard nothing back. This is quite frustrating.”

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Posted 4 years ago

“I have purchased lounge and bedroom furniture for my mother in law and myself and everything has been excellent. The quality of workmanship and attention to detail makes it worth every penny”

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Posted 4 years ago

“This us my second order from Roseland Furniture. I have been very pleased with the furniture.”

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Posted 4 years ago

“Very good service. I was kept informed all the way from my order to delivery and received my sideboard with absolutely no problems at all. I’m very pleased with it, it’s very good quality and looks lovely in my dining room. I will definitely buy from roseland furniture again.”

Helpful Report

Posted 4 years ago

“I ordered a coffee table and sideboard at the beginning of the year and was advised of a 3 wk wait as the table was out of stock. Fast forward middle of February and they arrived. Unfortunately the sideboard was very badly damaged. I got in touch with the company and was assured that it would be replaced within 8 days. Very pleased to say it has been! Lovely sideboard and table. Can’t fault the quality.”

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Posted 4 years ago

“Excellent service in every way. Thank you.”

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Posted 4 years ago

“We ordered 2 pieces of oak furniture a coffee and a console table. We slightly worried about them looking very different as they were from different ranges but they look ok together. Both are well made and look good and we are very happy with them. This is the second time we have ordered from Roseland and would happily use them again.”

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Posted 4 years ago

“Very pleased with my purchase. Arrived well wrapped and promptly.”

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Posted 4 years ago

“Delivered twice before spcified delivery address and I wasnt living at the property, then not delivered on specified date. Tracking stated delivered when it had not. Then unable to re deliver as had to re order items but they were out of stock so had to wait a month. 1 sideboard arrived damaged, another sideboard arrived without handles. Incorrectly charged for items and still awaiting a refund. Poor customer serivce takes ages to repsond to emails, unable to get through by phone and they wont call you back.”

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Posted 4 years ago

“Well made piece of furniture, good quality at a reasonable price. Far better than Next, whose self-assembly item had to be sent back twice, and was more expensive. I highly recommend this company.”

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Posted 4 years ago

“I love my tallboy unit ,it a beautifully made and and such a good price Thank you Roseland I know where to buy if I need more of the same”

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Posted 4 years ago

“Extremely well packaged. CD tower excellent.”

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Posted 4 years ago

“Kept up to date the whole time for delivery. Lovely blanket box. Sturdy and well made. Would use them again.”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews