Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product well made ,well packed , poor delivery service no info 0n delivery day or time tracking usless”

Helpful Report

Posted 4 years ago

“I am unable to write a review regarding the Sofa as I have not received it yet due to a delay but there has been good communication regarding the delays”

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Posted 4 years ago

“I bought this tv unit as it fitted perfectly. Fairly happy . We would not return. Looks good from the front but back feet look like layers of plywood. Made in Vietnam.”

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Posted 4 years ago

“The Triple wardrobe is on the small size but is good quality however was very disappointed with the delivery drivers as they were very rude as it states it is a two man delivery and two For delivery however only one of the delivery man was able to deliver the wardrobe and needed my assistance to help to deliver the wardrobe from the delivery van into my property As the other delivery man sat and was playing on his phone in the van and said had a bad back.”

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Posted 4 years ago

“Furniture is ok but the delivery took weeks”

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Posted 4 years ago

“Furniture looks nice at but has a bit of a rough finish when looking closely”

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Posted 4 years ago

“I'm pleased with the quality of my Tv cabinet. but somewot disappointed as the unit top in the image online looked like a grey washed effect . but it's not it's a plain oak colour. therefore just giving a 3 star. also did not get prior confirmation of delivery date. luckily I was off work that day”

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Posted 4 years ago

“Scratched parcial refund offered”

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Posted 4 years ago

“Ordered two 3 draw wardrobes one ok other with mould on and small draw unable to open due to bad fit , on contact was offered £35 to keep it , bit of a small offer on a £500 wardrobe . When asked for a replacement they have been ok and now waiting for it.”

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Posted 4 years ago

“The furniture is lovely, and it was well packaged, and a reasonable priec. The people who responded to emails were very pleasant. My gripe is the delivery company, who lived down to my expectations of them from previous experience, whereby they don't come when arranged, but don't bother letting you know, and then turn up out of the blue and pretend they've out-carded you - they make it impossible to contact them. This is extremely frustrating. I also, did not like the way it was impossible to speak to anyone from the sales company on the phone - supposedly because of Covid, but you can't catch that over the telephone, so I don't find that a good excuse. I would use Roseland again, but only if they used a different delivery company, who are too chaotic and uncaring about the customer to warrant giving them any business.”

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Posted 4 years ago

“the furniture is fine but my drawer unit turned up damaged in transit which was quickly replaced , however the replacement was also damaged in transit but to a lesser degree so i decided not to risk another replacement , which was offered , so i hid the damage . so i have paid full price for damaged goods ?”

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Posted 4 years ago

“Would have been five stars for actual furniture but delivery system let the service down. Also delivery driver wore no gloves or mask! Shame, think Roseland should think about using different delivery service.”

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Posted 4 years ago

“London tallboy chest of drawers arrived broken. Return easy and refund deposited in my account. Oak furnitureland much better quality but more expensive.”

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Posted 4 years ago

“Great service & great furniture”

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Posted 4 years ago

“I purchased the Farrow TV unit which looks to be really good quality, very nice and sturdy. I would have like to have given a higher rating, however we had a really poor service from the delivery company and when we brought this to the attention of Roseland Furniture, we received a somewhat disinterested response which unfortunately does put me off from ordering from here in the future.”

Helpful Report

Posted 4 years ago

“Purchased a chest of draws.Unfortunately there was considerable damage . Contacted Roseland furniture and they were very appologetic and arranged a replacement set.The replacement draws were fine.The returns process wasn't great probably due to the ongoing pandemic.Overall reasonably happy.”

Helpful Report

Posted 4 years ago

“Excellent delivery guy especially in the Covid situation. The furniture, we do like it fits in the room well, but slight mark on the bookcase, and one of the bolts on the telephone table was faulty ( luckily we happen to have a exact spare, otherwise we could not put it together) While we fully appreciate the difficult situation of running a business when in lockdown, the no telephone system and only emails leadIng to long wait for answers and after taking our order and money we heard nothing till 7.25am on the day of delivery, that the delivery was taking place. Please note key and essential workers are still working. At least 24 hours notice would of been nice. We have ordered furniture before, but would not order again until restrictions are over, or telephone lines are open!”

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Posted 4 years ago

“Was disappointed with the flat pack wardrobe and the lack of oak in the construction. Paid alot of money for oak veneer Also the waiting time for delivery was not what you said on the ordering page”

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Posted 4 years ago

“We received 2 chest of draws 1 was in a very bad state and was offered £45 compensation when we paid over £300 insult then had to wait for a collection and delivery and was also asked for photos of the the damage when it was obvious that it was damaged”

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Posted 4 years ago

“Can't really give a review because we've been waiting over 2 weeks for delivery and still no sign of getting are sideboard..”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews