Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lovely oak Tallboy, well made and worth the money”

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Posted 3 years ago

“I ordered an oak blanket box to hold board games in our sitting room. it is good quality beautifully finished and was delivered very quickly. highly recommend both blanket box and Roseland furniture”

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Posted 3 years ago

“Very fast delivery. Lovely unit at a great price.”

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Posted 3 years ago

“Quick delivery, very well packaged and good quality furniture. No complaints”

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Posted 3 years ago

“Service Great, Most Products Great, One Black Mark, The Alba Oak Display Cabinet”

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Posted 3 years ago

Hello Kelvin Spicer We are sorry to hear that there is a mark on your item, we will email you privately about this. Kind regards Roseland

Posted 3 years ago

“The most beautiful kitchen we have ever owned. Chunky solid legs, wood is perfect as it has a mixture of colours so didn't clash with our flooring. The extra length is brilliant and although we have 6 chairs around it the table could easily seat eight. Highly recommended if you're looking for a table for your shaker kitchen diner.”

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Posted 3 years ago

“Very pleased with chest of drawers. From order to delivery perfect. Thank you.”

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Posted 3 years ago

“Online ordering was simple. Kept updated from ordering to delivery. Items were well packaged to protect furniture and the quality is excellent. Will order more items from Roseland Furniture. Very Happy”

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Posted 3 years ago

“The TV unit is not as good quality as other furniture we have bought from you in the past not very substantial also was scuffed on the top Which must have been packed like it as packaging undamaged”

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Posted 3 years ago

Hello Barry, We are sorry to see this has happened. We will send you a private message about this so we can look at resolving this for you. Kind regards

Posted 3 years ago

“Excellent communication and customer service. The drawers we ordered are excellent. The second piece of furniture we ordered was not delivered although it had been sent to the delivery company. It was apparently damaged but the delivery company did not communicate with us at all. After emailing Roseland Customer Services, Natasha replied immediately, contacted the delivery company and after finding the item had been damaged we were offered a refund, which was done the same day.”

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Posted 3 years ago

“Excellent product and well made. Delivery was quick. Would recommend this company.”

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Posted 3 years ago

“Ordered three items of living room furniture tv unit sideboard & coffee table tv unit & coffee table were badly damage customer service were very rude, in the end I told them that I wanted to cancel the order they wanted photos of the damage included boxes, when you are a OAP this is not easy if you don't know how to do it, then the carriers wanted labels printed, waiting now for the carriers to come & fetch theses item,another thing the furniture is very lightweight I can pick the items up very easy”

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Posted 3 years ago

Hello Doreen Ralphs I am sorry that we did not meet your expectations, We can see that our colleagues addressed this issue for you, and you were offered the options available. We apologise if you feel that our customer service representatives were rude in any way, this was not our intention. We will send a private email to you in regards to your comments. Kind regards Roseland

Posted 3 years ago

“Ordered a nest of tables and matching large sideboard. Very pleased with how we were kept informed of stock and also when it would be dispatched. Furniture arrived in 3 deliveries a few days apart via carrier. No damage at all, we are very happy with our purchases.”

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Posted 3 years ago

Hello Lesley Cook, Thank you for taking the time to place a review, we are super pleased you love your items and we hope to be of service in the future. Kind regards Roseland

Posted 3 years ago

“This is the second piece of furniture I have purchased it is well made and delivery not like the bigger companies is quick and efficient. I cancelled my order with M&S as there was a significant delay and ordered one from Roseland as they were able to deliver on time. There was a problem when the table arrived but this was rectified quickly and in a professional manner. I can not praise Roselands enough”

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Posted 3 years ago

“Excellent product and service 4th piece I've bought very good”

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Posted 3 years ago

“Lovely grey and oak sideboard delivered quickly and efficiently. High quality piece of furniture. I would recommend to anyone.”

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Posted 3 years ago

“Sideboards look really nice in situ. We have a problem with a cupboard door and a couple of drawers sticking. It would have been nice to have adjustable shelves rather than one fixed shelf running the entire length of the sideboard. Delivery was very prompt; delivered by a very helpful young man even earlier than the time stated.”

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Posted 3 years ago

Hello Sherri Kelly-Clarke We are pleased that you like your item however disappointed to hear there is a slight issue with it. We will contact you directly to see if we can come to a resolution with you. Kind regards Roseland

Posted 3 years ago

“The delivery was much quicker than first estimated. I assembled the telephone table without any problems. I then unpacked the t.v. Unit it looked just like the pictures on your website. Then came the disappointment the unit was extremely rough, I dought that any finish had been applied. There was small pieces of wood around the shelf. Very disappointed it could have been better”

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Posted 3 years ago

Hello Herbert McMurray, We are disappointed to hear there is an issue with your item, we will contact you directly so we can help resolve any issues you are having. Kind regards Roseland

Posted 3 years ago

“Would of been 5 weve bought a few pieces of furniture from you but the delivery company you use are useless. Waitrx in all day then they said couldn’t find address they weren’t even in the same county according to the tracking device. Next day I tried to phone the chat line but no one was there. They eventually turned up and dumped the furniture on the front doorstep . According to the tracker they were still 7 stops away. The furniture is fantastic as usual beautifully made and fantastic value for money. I’d look at the trust pilot reviews of the delivery company if I was you.”

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Posted 3 years ago

Hello, Thank you for taking the time to leave a review, we are sorry that the delivery did not meet expectations but we are very pleased you like your items. The TV stand looks great in place. Kind regards Roseland

Posted 3 years ago

“Not bad range although comms on delivery dates was muddled.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews