Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,939 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

Roseland Furniture 5 star review on 3rd August 2022

Anonymous

529

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the bookcase. It was extremely well packed to survive its journey, very impressed.”

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Posted 3 years ago

“Received the furniture a month after I ordered it, little communication on an estimated delivery date, furniture did not come fully assembled as advertised, the furniture does look nice but I would say it's over priced for the value of it”

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Posted 3 years ago

Hello Laura Radcliffe Thank you for your feedback, you should have received notification of the dispatch of your order, we apologise if his did not happen. The coffee table on the order is the only item that would have needed some assembley and it does state minimal assemble for this on the website. Your other items ahould have been fully assembled. Kind regards Roseland

Posted 3 years ago

“We wanted to purchase a TV stand that matched an earlier purchase and Roseland did all they could to meet our requirement, even though the line had been discontinued. Excellent service. We are delighted with both the product and the service.”

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Posted 3 years ago

“My new chest of drawers is a lovely addition to the bedroom. It arrived securely packaged and I'm really happy with it.”

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Posted 3 years ago

“The tables I ordered arrived quickly and a really good quality”

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Posted 3 years ago

“Your furniture is good quality and value for money. However, the suppliers for the delivery of goods, is poor. I have bought a sideboard and bookcase from you on two separate occasions. One delivery in Essex and the other in Norfolk. Both times the estimated two hour delivery spot was way out. One turned up at 10:30pm expected between 5 and 7pm and was dumped on my door step for me to take into the house on my own as the driver was stressed beyond belief and just wanted to get to the next delivery slot. The other was expected 5:15 to 7:15pm, but arrived the next day and was left in the garden. It was impossible to contact the delivery company and no one contacted me for updates or explanation as to what was happening. For this reason, although your products are very good, I would think hard about purchasing anything again, or recommending Roseland to others. Which is a real shame.”

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Posted 3 years ago

Hello Christine fox, We are happy you like your items and very sorry that the delivery was not as expected. unfotunately the standard delivery is to the door only but should not have been left without your permission if you were not home. If you would like us to address this please contact us at info@roselandfurniture.com Kind regards Roseland

Posted 3 years ago

“Hi I have purchased my sofa on 09/03/2022 and I still haven’t received my sofa yet so you guys need to improve your delivery time Could you please kindly let me know when would I get my sofa”

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Posted 3 years ago

Hello Kholi Begum We have checked and chased your tracking on your item and the carrier will be contacting you about your delivery . The item is with the carriers and they will contact you to arrange the appropriate day with you. kind regards Roseland

Posted 3 years ago

“I wanted a ready assembled small grey bookcase and this fitted the bill. The shelves are perhaps a cm or so smaller than I would like but the bookcase looks good and seems a solid construction. It was delivered quickly and in very secure packaging”

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Posted 3 years ago

“Excellent communication. Delivered on time, very well packed. Very well made with attention to detail. It was just what I wanted”

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Posted 3 years ago

“No notification of delivery until 16/3 when we were told it had gone to carriers. Immediately 'phoned to say we would not be at home for a few days although we understood that if no one at home item would be taken back to depot. This was not the case and furniture remained on the doorstep in full view of passers-by until a neighbour contacted a relative who had to make a special journey to put it into the house. Since returning home we have had Covid and now find that one of the handles is extremely poor being corroded/rusty, and another starting to go the same way. Please replace.”

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Posted 3 years ago

Dear Brian Butt We are sorry to hear that you have covid. We have checked the status on your emails and can see that our colleagues have arranged for new handles to come out to you. Our delivery drivers are not supposed to leave items without prior permission, if you would like us to address this with the carrier please contact us at info@roselandfurniture.com Kind regards Roseland

Posted 3 years ago

“Lovely furniture , excellent quality , amazing customer service”

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Posted 3 years ago

“I wasn’t impressed by the quality. The veneer is missing or damaged in places, the framing below the shelves is visible, and the joints in the timber have gaps and are poor. Also, the surface finish isn’t good. I have other other modern oak furniture in the same room and the Roseland unit stands out as not being in the same league as the other units.”

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Posted 3 years ago

Hello Don Michie We are sorry to hear there are problems with your item. We cannot see any communication from you about this. Please contact us at info@roselandfurniture.com where our customer service team will be able to help you. Kind regards Roseland

Posted 3 years ago

“Absolutely shocking, take an order for an item of furniture then after two weeks email to say it’s not in stock. Offer replacements with nothing similar to the original item of furniture. Wouldn’t use again.”

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Posted 3 years ago

Hello We are sorry that we had issues with your item, unfortunately this was out of hands. We are sorry there was nothing that you liked as an alternative. Kind regards Roseland

Posted 3 years ago

“Nice quality furniture very happy and really good service received my unit the day after ordering 😄 .”

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Posted 3 years ago

“Ordered a chest of draws and it arrived within 4days. We were kept up-to-date on delivery.”

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Posted 3 years ago

“The Console table looks good but the drawer had no runners, when opening the drawer it makes a terrible noise of wood scrapping on woodlands”

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Posted 3 years ago

Hello Bernard All our items have drawers made in te traditional way, if the drawer is slightly "sticky" I find that rubbing a plain candle along the bottom & sides seems to work quite well. we are pleased that youlike the item. Kind regards Roseland

Posted 3 years ago

“Fast and quick delivery I love shopping with roseland furniture i will shop again thanks”

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Posted 3 years ago

“Very happy with our purchase, unfortunately the delivery was promised one day never arrived and then we had to wait another two days. Poor communication.”

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Posted 3 years ago

“Unfortunately there were some issue and delays with the delivery of the product we ordered. When we finally received and unpacked the 2 seater sofa that we had ordered, there were a number of scags in the materials and marks on the seat pads which left us unsatisfied. We are unlikely to order from here again.”

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Posted 3 years ago

Hello, We are sorry that there seems to be an issue with your item. We cannot see that we have had any contact about this. Please contact us at info@roseland furniture.com where our customer services can help resolve any issue you are having. Kind regards Roseland Delete

Posted 3 years ago

“Beautiful small console table - great service.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,939 reviews