Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your furniture is good quality and value for money. However, the suppliers for the delivery of goods, is poor. I have bought a sideboard and bookcase from you on two separate occasions. One delivery in Essex and the other in Norfolk. Both times the estimated two hour delivery spot was way out. One turned up at 10:30pm expected between 5 and 7pm and was dumped on my door step for me to take into the house on my own as the driver was stressed beyond belief and just wanted to get to the next delivery slot. The other was expected 5:15 to 7:15pm, but arrived the next day and was left in the garden. It was impossible to contact the delivery company and no one contacted me for updates or explanation as to what was happening. For this reason, although your products are very good, I would think hard about purchasing anything again, or recommending Roseland to others. Which is a real shame.”

Helpful Report

Posted 3 years ago

Hello Christine fox, We are happy you like your items and very sorry that the delivery was not as expected. unfotunately the standard delivery is to the door only but should not have been left without your permission if you were not home. If you would like us to address this please contact us at info@roselandfurniture.com Kind regards Roseland

Posted 3 years ago

“Hi I have purchased my sofa on 09/03/2022 and I still haven’t received my sofa yet so you guys need to improve your delivery time Could you please kindly let me know when would I get my sofa”

Helpful Report

Posted 3 years ago

Hello Kholi Begum We have checked and chased your tracking on your item and the carrier will be contacting you about your delivery . The item is with the carriers and they will contact you to arrange the appropriate day with you. kind regards Roseland

Posted 3 years ago

“I wanted a ready assembled small grey bookcase and this fitted the bill. The shelves are perhaps a cm or so smaller than I would like but the bookcase looks good and seems a solid construction. It was delivered quickly and in very secure packaging”

Helpful Report

Posted 3 years ago

“Excellent communication. Delivered on time, very well packed. Very well made with attention to detail. It was just what I wanted”

Helpful Report

Posted 3 years ago

“No notification of delivery until 16/3 when we were told it had gone to carriers. Immediately 'phoned to say we would not be at home for a few days although we understood that if no one at home item would be taken back to depot. This was not the case and furniture remained on the doorstep in full view of passers-by until a neighbour contacted a relative who had to make a special journey to put it into the house. Since returning home we have had Covid and now find that one of the handles is extremely poor being corroded/rusty, and another starting to go the same way. Please replace.”

Helpful Report

Posted 3 years ago

Dear Brian Butt We are sorry to hear that you have covid. We have checked the status on your emails and can see that our colleagues have arranged for new handles to come out to you. Our delivery drivers are not supposed to leave items without prior permission, if you would like us to address this with the carrier please contact us at info@roselandfurniture.com Kind regards Roseland

Posted 3 years ago

“Lovely furniture , excellent quality , amazing customer service”

Helpful Report

Posted 3 years ago

“I wasn’t impressed by the quality. The veneer is missing or damaged in places, the framing below the shelves is visible, and the joints in the timber have gaps and are poor. Also, the surface finish isn’t good. I have other other modern oak furniture in the same room and the Roseland unit stands out as not being in the same league as the other units.”

Helpful Report

Posted 3 years ago

Hello Don Michie We are sorry to hear there are problems with your item. We cannot see any communication from you about this. Please contact us at info@roselandfurniture.com where our customer service team will be able to help you. Kind regards Roseland

Posted 3 years ago

“Absolutely shocking, take an order for an item of furniture then after two weeks email to say it’s not in stock. Offer replacements with nothing similar to the original item of furniture. Wouldn’t use again.”

Helpful Report

Posted 3 years ago

Hello We are sorry that we had issues with your item, unfortunately this was out of hands. We are sorry there was nothing that you liked as an alternative. Kind regards Roseland

Posted 3 years ago

“Nice quality furniture very happy and really good service received my unit the day after ordering 😄 .”

Helpful Report

Posted 3 years ago

“Ordered a chest of draws and it arrived within 4days. We were kept up-to-date on delivery.”

Helpful Report

Posted 3 years ago

“The Console table looks good but the drawer had no runners, when opening the drawer it makes a terrible noise of wood scrapping on woodlands”

Helpful Report

Posted 3 years ago

Hello Bernard All our items have drawers made in te traditional way, if the drawer is slightly "sticky" I find that rubbing a plain candle along the bottom & sides seems to work quite well. we are pleased that youlike the item. Kind regards Roseland

Posted 3 years ago

“Fast and quick delivery I love shopping with roseland furniture i will shop again thanks”

Helpful Report

Posted 3 years ago

“Very happy with our purchase, unfortunately the delivery was promised one day never arrived and then we had to wait another two days. Poor communication.”

Helpful Report

Posted 3 years ago

“Unfortunately there were some issue and delays with the delivery of the product we ordered. When we finally received and unpacked the 2 seater sofa that we had ordered, there were a number of scags in the materials and marks on the seat pads which left us unsatisfied. We are unlikely to order from here again.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that there seems to be an issue with your item. We cannot see that we have had any contact about this. Please contact us at info@roseland furniture.com where our customer services can help resolve any issue you are having. Kind regards Roseland Delete

Posted 3 years ago

“Beautiful small console table - great service.”

Helpful Report

Posted 3 years ago

“Was very very pleased with my TV corner unit,exactly as advertised and the packaging was excellent with no damage at all. Would use again and recommend these.”

Helpful Report

Posted 3 years ago

“A nice well made tallboy chest of drawers which fitted into a small space in my bedroom. It holds a lot of things e.g jewellery boxes, perfumes, scarves, hairdryer and still room for some other accessories. I only gave four stars to Roseland furniture as the delivery company used is dreadful. I constantly had to track where my furniture was and once it had reached the delivery depot it was there for five days. I wrote an email to the delivery company (XDP) twice and did get a response However a day after receiving it on the 23/03/22 (after the given 2 hour slot) I had a query from the person from the XDP office, who had responded to the email, asking where the piece of furniture was and that it had not been recorded as being delivered. Very poor communication. Although I am pleased with this piece of furniture I will never buy from your company again because it caused a lot of stress over two weeks and I couldn't leave the house for two weeks. It's just as well I'm retired. I order online a lot and have never been as disappointed with a delivery, even taking into account the delays which have happened during Covid. I would suggest that if you do not want to lose customers get a contract with a better delivery company !.”

Helpful Report

Posted 3 years ago

“Loved my tables. Arrived promptly and best packaging I have ever seen!”

Helpful Report

Posted 3 years ago

“Excellent service and product quality. Delivered with care and timescale”

Helpful Report

Posted 3 years ago

“Very nice TV unit and quick response to my order. I received notice of despatch and a notification from courier that they had collected it. From that point on I was left in the dark and was not notified of the intended delivery date. Delivery was a few days longer than advertised on the website and arrived on a Sunday. Roseland are being let down by their chosen courier. The furniture was made in Vietnam but I don't think that info was on the website with the item's description.”

Helpful Report

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews