Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with the quality of our small sideboard. It fits beautifully in our newly refurbished bathroom. The service was excellent, prompt delivery and the delivery man was pleasant and very helpful. Well done to all concerned.”

Helpful Report

Posted 3 years ago

Hello Anne Simpson We are so please you love your item and it fits in well, thank you for the 5*'s. We do hope to be of service in the future. Kind regards Roseland

Posted 3 years ago

“Lovely products which were worth the money. Company was slightly lacking in proactive client service”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, we are happy that you like our products. We are sorry that the customer service did not meet your expectations. Kind regards Roseland

Posted 3 years ago

“Excellent TV unit”

Helpful Report

Posted 3 years ago

Hello, We are very pleased you like the TV stand, thank you for the 5* review. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“I ordered a chest of drawers , two bedside tables and a tall boy and was looking forward to receiving the new furniture. Unfortunately the delivery company failed to inform me when delivery was scheduled, turned up unannounced and attempted to leave all these items on my doorstep. I was unable to accept the goods due to being unable to lift them into the house without assistance, which I would have arranged given the advance notification that I was meant to receive. The delivery driver explained the there was a problem with their systems. Roseland Furniture customer service was disinterested, instead of taking responsibility for the fact that the delivery company they choose to deal with had messed up and I was inconvenienced , suggested I should pay an additional £25 to have these items delivered with advance warning. No customer service at all. Needless to say I cancelled the order and have purchased replacement items from John Lewis at comparable price and with free delivery to room of choice. Very disappointed that Roseland Furniture don’t seem to care about what happens after the goods are despatched. And very happy with my John Lewis furniture.”

Helpful Report

Posted 3 years ago

Dear Suzanne Rennie We are sorry that the courier did not inform you of teh pending delivery, they are supposed to inform you with a 2-3 hour window on the morning of delivery. All the items ordered are designated to our standard delivery. Unfortunately without notification of difficulies to lift items, we would no know to offer an upgrade. The upgrade is chargeable I'm afraid as the required delivery for these items is the standard delivery. We can address this with the courier , if you would like us to do his on your behalf , please contac us at info@roselandfurniture.com Kind regards Roseland

Posted 3 years ago

“I was very pleased with my purchase. It arrived well packaged and is of good quality. Well done.my delivery arrived on time .you”

Helpful Report

Posted 3 years ago

“I was pleased with the furniture but disappointed with how it was delivered. I wasn’t provided with any notice at all. I was told on the Friday morning it would be arriving between 11-1pm. I worked from home but it didn’t arrive. I had plans in the evening and had to go out. I received a text at about 7pm that it was arriving - at which point I was in central London. Fortunately, a neighbour let the delivery person in. This was all stressful and quite annoying.”

Helpful Report

Posted 3 years ago

Dear Michael Hindmarsh Thank you for your feedback, we are pleased you like your furniture, we do however apologise for the way the item was delivered. The times are estimated but this does seem to be overly excessive from the scheduled time. Kind regards Roseland

Posted 3 years ago

“Websites is easy to use, furniture is a bit pricey and I feel the furniture is not finished to the quality it should be considering the price. The delivery company they use is a joke, no email in the delivery day and the tracking didn't work.”

Helpful Report

Posted 3 years ago

Hello Samantha Kelsey, We are sorry tthat here is an issue with your item, please contac us at info@roselandfurniture.com where our customer services acan help resolve he issues for you. kind regards

Posted 3 years ago

“Great Company. Prompt delivery service. Website easy to navigate. Good detail of pictures, sizing and superb quality goods.”

Helpful Report

Posted 3 years ago

Dear Rosemary Hicks, Thank you for the 5* review, thank you for shopping with Roseland. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“Wonderful service and a lovely piece of furniture at a good price”

Helpful Report

Posted 3 years ago

Hello, Thank you for the 5* review, we are very pleased you love the item. We are very happy our services met your expectations. Kind regards Roseland

Posted 3 years ago

“Good product (farrow grey t.v.stand),nice crisp appearance. Good customer care- followed up courier delay, and had it delivered next day.”

Helpful Report

Posted 3 years ago

“The item arrived damaged and their couriers have an app which didn’t work for me or my son. We were disappointed.”

Helpful Report

Posted 3 years ago

“When putting together the coffee table the wood split so had to be returned. The replacement was fine apart from 2 screws missing. These were sent within a few days. I am pleased with the table now & customer service was good.”

Helpful Report

Posted 3 years ago

Dear Ruth Royles, Thank you for your feedback, we are sorry the table split whilst trying to assemble it, we do hope you are happy with your replacement. Kind regards Roseland

Posted 3 years ago

“Very nice tv stand, took ages to find a 90cm wide one. The white, is a pale grey shade.”

Helpful Report

Posted 3 years ago

“Unfortunately the item we received was damaged and we had to return it. However, we had excellent customer service and communication with Roseland and I would order again in the future”

Helpful Report

Posted 3 years ago

Hello Susan Barnard We are sorry your item arrived damaged, we are pleased that the customer service was excellent and your issue was resolved quickly. Kind regards Roseland

Posted 3 years ago

“Very happy with the purchase of a bedside table and chest of drawers. It arrived well before the estimated delivery and it is great that it comes assembled and all you have to do is put the handles on. The quality is very good and looks fabulous in my spare room. The delivery men were very polite and friendly.”

Helpful Report

Posted 3 years ago

“Very quick delivery Beautiful quality and reasonable price”

Helpful Report

Posted 3 years ago

Dear Lynn Spiller Thank you for the 5* review, we are very pleased you love the item. We do hope to be of service to you in the future. Kind regards Roseland

Posted 3 years ago

“Made a couple of orders from Roseland and never been disappointed with the items recieved. delivery can take a little while but can't complain on the whole I'm very pleased”

Helpful Report

Posted 3 years ago

Dear Joan Baxter We are please you chose Roseland for your items, we are happy that we have met expectations each time, thank you for the great review. Kind regards Roseland

Posted 3 years ago

“Very happy with the response I was give very helpfull staff very friendly also”

Helpful Report

Posted 3 years ago

Hello Gerald Mccrudden, We are very pleased you found our staff helpful and we do hope you found exactly what you were looking for. We are sure you will be delighted with it. Kind regards Roseland

Posted 3 years ago

“Although the lead in time for delivery was a bit vague and long, I’m really pleased with the quality of these units.”

Helpful Report

Posted 3 years ago

Hello Andrea Jarrett, Thank you for your feedback, we are pleased you like your item, lead times can be longer than expected at present due to supplies and demand. However, we do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“I have a few items from the farrow range which came assembled. The telephone table had to be put together which did surprise me. It wasn't that easy as one of the bolts didn't fit. Admittedly it did state assembly required. Having said this i really like this range and I am waiting for rhe nest of tables to arrive to complete my refurbishment”

Helpful Report

Posted 3 years ago

Hello Irene Freeman Thank you for the review, we are pleased you like your items, some items do require a small assembly. We are sure the nest will complete your room. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews