Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited weeks expecting good quality furniture like we received in the past but were little disappointed with furniture when it eventually arrived. Whilst telephone table was good quality the nest of tables had several scuffs and chips on tables as you can see from photos attached to post which isn't good. There was also no allen key but luckily I had my own allen key so could assemble the tables.”

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Posted 3 years ago

“Good service and item delivered as promised.”

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Posted 3 years ago

“I am absolutely delighted with all the three items that I bought from Roseland Furniture. The quality is wonderful, delivery was efficient, and they came ready assembled. Customer service was brilliant too when I had queries.”

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Posted 3 years ago

“Lovely furniture”

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Posted 3 years ago

“Excellent service arrived so quickly & the quality of the furniture was really good”

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Posted 3 years ago

“The hall chest I ordered was out of stock, they said they would email when back in stock, I foolishly thought what a good company ! email came, I ordered and paid by return, the this was January, no order delivered, I emailed them, they said it is now on back order, they offered to cancel it, no I want the item, few weeks go by, still no delivery, I open an advertising email, of which they send loads, the item now has been reduced by £6. They had not bothered to tell me or credit the difference, I had to ask for credit, got the credit, they had had my money for 3 months, after several frustrating emails they said it had been dispatched on the 24th March, another lie, paperwork had gone to carrier, it finally tuned up on the 1st April. This company supply some lovely furniture, the 2 items I have purchased I believe come from Vietnam, the furniture is better quality than the company that supply it. Unlikely to use Roseland again.”

Helpful Report

Posted 3 years ago

Hello John Machin, We are sorry you are not happy with us. when the notification wen out of available stock, the lead time would have been 6-8 weeks for them to arrive in Truro and then be despatched for delivery. the notification would have been to let you know they were available to purchase. We apologise if the lead times were not clear. The items did go out of stock due to the number of orders we had fulfilled on standby ready for delivery including yours. The item was collected by the courier on the 25th of March from us and arrived at their main hub on the 28th ready to be transported to the delivery depot. We apologise for any delays that occurred at this time. Kind regards Roseland

Posted 3 years ago

“Very pleased with my sideboard, thankyou so much”

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Posted 3 years ago

“Love it ,so comfortable,recommend to anyone.”

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Posted 3 years ago

“Very pleased with quality of the bookcase. The only problem was the long delay in receiving it. Had no idea that I would have wait for 4 to 6 weeks. When ordered it stated it was in stock. However still very pleased with quality.”

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Posted 3 years ago

“Excellent product good delivery”

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Posted 3 years ago

“One of the pieces received was damaged. Can't fault the quick response to my complaint and replacement is on it's way. Do be warned; be careful to retain packaging incase you need to make a return as carrier will not collect without item being boxed.”

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Posted 3 years ago

“I have now purchased 3 items of furniture it is lovely quality also the customer service is fantastic great company”

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Posted 3 years ago

“Small bookcase ordered to house my Dad's antique collection of Dickens books. Quality of the bookcase is fabulous, very sturdy and high-quality materials used. Item was very well packaged and exactly as described. Delivery was within two-days. Very pleased with purchase and would order from this company again.”

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Posted 3 years ago

“Brilliant product very pleased with service”

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Posted 3 years ago

“Efficient service and delivery before expected.”

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Posted 3 years ago

“Roseland furniture have just delivered my furniture and it’s well worth the money”

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Posted 3 years ago

“I waited for 2 weeks and the furniture failed to arrived. I have been on the tracking site everyday to check the status. Even when it said it would deliver on particular days, they didn’t show up - not even a courtesy call or email. Clearly they just don’t care. They even stopped updating the status on the tracking site. I have been in contact with your support centre. They got fed up too as they got no way with the delivery company. They even lodged a complaint with their support centre. Anyway, the order has been cancelled and I’m waiting for reimbursement.”

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Posted 3 years ago

Hello Richard Yip, We are sorry that you were failed by the delivery company, we had contacted them many times on your behalf and have still had no response. We have passed his review to them andrequestedt another update. We are sorry that we could not meet your expectations. Kind regards Roseland

Posted 3 years ago

“Excellent quality item, great delivery times (even all the way up to North Scotland !) would recommend.”

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Posted 3 years ago

“Very pleased with the quality and finish of m profucts”

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Posted 3 years ago

Hello Deborrah Gooch, We are very pleased you like your items, thank you for taking the time to place a 5* review. Kind regards Roseland

Posted 3 years ago

“Really good quality products. Will purchase again.”

Roseland Furniture 5 star review on 5th April 2022

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Posted 3 years ago

Dear Charles Bowen Thank you for the review, we are very pleased you love your item and it looks great. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews