Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time of receiving goods from Roseland. Quality is excellent. Would have given a five star review, reason for not doing so was furniture was ‘marked’ as dispatched when it was not. Also lack of good customer service. Spoke twice to an operative who really didn’t want to be bothered. A more positive and can do attitude would help in future.”

Helpful Report

Posted 3 years ago

Hello, We are sorry you feel you have been treated unfairly, we have emailed you about this and we are looking into the issue. kind regards Roseland

Posted 3 years ago

“At the moment even 1 star is too many. I placed and paid for my order on 20th Feb and still no goods. They are sitting with your delivery partner, status "in delivery depot" since 2nd Apr and I still have not been given a date despite several email chasers and promises from your staff that the delivery partner would get in touch to schedule a date? I will email again to cancel this order and request a refund and also report this fiasco to trading standards on Thursday if I do not get any satisfactory progress by the close of business on Wed 13th April. Regards Ron Hester”

Helpful Report

Posted 3 years ago

Hello Ronald Hester, We apologise for this unacceptable delay in your item getting to you, the courier has been contacted numerous times about this. We have contacted them by telephone today, we will update you via email. Kind regards Roseland

Posted 3 years ago

“Very good company with a wide range of products and prices. Very customer focussed and responsive. We purchased a lot of pieces from various ranges and are very pleased with how everything fits into our house.”

Helpful Report

Posted 3 years ago

Hello Marian Wilson, We are pleased you love your items, we do have a great range of items to choose from. We do hope that we can be of service again soon. Kind regards Roseland

Posted 3 years ago

“The coffee tables are lovely and very good quality. The delivery took 10 days, with very little information when to expect it and only 3 hours notice was given before my order was delivered in a time slot between 7pm - 9pm. More information would be appreciated as its difficult to plan your life when you have no idea when to expect delivery, otherwise, furniture worth 5 stars.”

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Posted 3 years ago

“Superb quality ,and comes ready assembled ,which for older folk is so welcome.My second purchase from here.Great range of furniture.Delivery was quick.”

Helpful Report

Posted 3 years ago

“What can I say amazing great value good service”

Roseland Furniture 5 star review on 12th April 2022

Helpful Report

Posted 3 years ago

“Sorry to say but because of the carrier XPD and lack of delivering my bookcase I had to get my money back. So I won’t be using Roseland again because of this Very disappointed ☹️”

Helpful Report

Posted 3 years ago

Hello Gill Barr We are sorry that the courier has let you and us down. It is a shame that you felt you needed to cancel. Kind regards Roseland

Posted 3 years ago

“Nice furniture delivery promptly. Would use again.”

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Posted 3 years ago

“I love the set”

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Posted 3 years ago

“I have given a very poor rating as, as of today Monday Ive still not seen it, it’s been stuck in the couriers depot for delivery very very bad after complaining twice already. Can’t answer any more of the questions,”

Helpful Report

Posted 3 years ago

Hello Paige Steele, We apologise for the delay in your delivery, we are unable to find any communication via email about this. We have contacted the carrier to get his out for delivery. Our mainland courier does have to hand over to another courier to come across onto the Island. This may have caused some of the delays. Kind regards Roseland

Posted 3 years ago

“The quality of the furniture is excellent”

Helpful Report

Posted 3 years ago

“Recently bought Farrow white 5 drawer tall boy chest price £209~95 When it arrived it had brown stains to the sides and one handle missing Roseland offered me £35 to keep it but it was declined, a replacement was ordered and collection of the faulty one organised or so l thought After waiting for the replacement to arrive and the faulty one to be collected a neighbour 3 doors away told me a large box with my name and address on it had been left in another neighbours back garden l went to investigate and there was my replacement unit wet through due to heavy rain we took it home and unpacked it fortunately it was dry despite the packaging being soaked,this unit had the worst fitting drawers imaginable l complained and was told it was how it had been designed and because it wasn’t faulty it would cost me £20 to return it as unsuitable. I had no intention of paying any money to return another faulty piece of furniture after some heated discussion they agreed to return it without cost to me. As we stand at the moment l have 2 boxes to return and am waiting to find out when that will be as the courier XPD only let you know on the day they are coming to collect.”

Helpful Report

Posted 3 years ago

Hello Robert Hudson, We are sorry that this happened, we have checked on eh collection and can see that you chose the 25th for the collection to take place. We have messaged them o make sure this is actioned as requested. Kind regards Roseland

Posted 3 years ago

“Unfortunately my parcel was damaged in delivery - BUT Roseland have been amazing at dealing with it and supporting me with options as a customer. And would definitely use them again due to this.”

Helpful Report

Posted 3 years ago

“Product is poorly manufactured. Some bolt holes not machined or tapped. Had to make adjustments.”

Helpful Report

Posted 3 years ago

Hello We are sorry you have had an issue with the item ordered. Please contact us at info@roselandfurniture.com so we can help resolve this for you. Kind regards Roseland

Posted 3 years ago

“I have bought q TV unit and coffee table so pleased with them very well made ordering really easy great communication on delivery could not ask for better and very goid value for money 1 very happy customer”

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Posted 3 years ago

“As I am still awaiting this delivery of furniture, I cannot say if it’s good or not, but the delivery service so far is absolutely awful. N W”

Helpful Report

Posted 3 years ago

Hello Nicola, We apologise that there was a delay in your item getting to you. We can see that the item has been delivered. Thank you for your feedback. Kind regards Roseland

Posted 3 years ago

“I ordered two Farrow Grey small units; both items were received damaged. I was so disappointed, and it's caused a lot of inconvenience”

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Posted 3 years ago

“Great quality piece of furniture. Highly recommend”

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Posted 3 years ago

“I would definitely recommend Roseland Furniture. I purchased a small sideboard and the quality of it was excellent. It arrived when they said it would. I will certainly be using this company again.”

Roseland Furniture 5 star review on 11th April 2022

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Posted 3 years ago

“The delivery company worst than useless the tv unit has been sitting in there depot for at least a week ordered 3 weeks ago come this morning 11 April refused the item already bought another one from next”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews