Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with and cupboard came well packed.”

Helpful Report

Posted 3 years ago

“Grey Chest of Drawers are superb. Look so good in bedroom. Very pleased. Already assembled so no phaffing involved.”

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Posted 3 years ago

“So pleased very well made and comfy .. really good size too”

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Posted 3 years ago

“Easy transaction process, struggled with delivery but the customer service team at Roseland were very helpful. Great purchase very happy.”

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Posted 3 years ago

Good day, Thank you for teh 5 * review on our customer service, we are pleased that we met your expecations. Kind regards Roseland

Posted 3 years ago

“Great looking product, useful storage in unit. Colour great too.”

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Posted 3 years ago

“The shape of the chair I purchased is fantastic. The comfort is tremendous. The delivery service is horrendous and I implore Roseland to change the delivery company. The couriers they employ give you a tracking service, but make you create an account to be able to leave the courier a message. However, there’s a fundamental flaw in creating an account - they never send you a confirmation email, through which you have to complete the registration process in order to be able to leave the courier a message, change delivery date/time, etc. I spent hours attmepting to coerce the utterly inept delivery system into accepting my registration - but to no avail. This then resulted in my chair being delivered at an inconvenient time and simply left at my front door for all the world to see, until I came home from work. It was roughly there for over six hours, if their delivery time was as stated in the original delivery update sent to me. This is completely unacceptable, and I’m certain nobody from either Roseland or the courier company would accept this level of service. I really like my purchase, but I will not shop with Roseland for my impending purchases due to the disgraceful courier company they use.”

Helpful Report

Posted 3 years ago

Hello David Mapson I am sorry that you were let down by the carrier, they are not supposed to leave items without prior permission. We have passed your comments on to the courier for their consideration. Kind regards Roseland

Posted 3 years ago

“Wonderful hall cupboard thank you”

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Posted 3 years ago

Hello Diane We are pleased you like your item, thank you for taking the time to place a 5* review. Kind regards Roseland

Posted 3 years ago

“A quick delivery from ordering, very well packed and received in excellent condition. Delivery guys were helpful and polite. Would not hesitate to shop from Roseland Furniture again and would certainly recommend them to friends and family.”

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Posted 3 years ago

“Lovely sideboard. It was as I had hoped from the website. Fast and efficient delivery”

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Posted 3 years ago

“The chair is fine and the colour works well with the existing sofa. However, despite asking for notification so we could be sure we were available when delivery was made this did not happen. The delivery driver phoned to say he was there - and we were out. He said he would wait while we quickly returned, but he did not. Instead he left the chair outside the flat where anyone could have taken it. NOT GOOD SERVICE”

Helpful Report

Posted 3 years ago

Hello We are sorry yu have been let down by the delivery service, they are not suposed to leave an item without prior permission. We will pass your comments on to them for their consideration. Kind regards Roseland

Posted 3 years ago

“Very nice cabinet. Good communication with Roseland via e-mail.”

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Posted 3 years ago

“Delivery did not come when you said it would and then furniture left on doorstep.did not ring bell and I was not told when it was coming.I had to ring a neighbour to see furniture in and she had to get help absolute chaos”

Helpful Report

Posted 3 years ago

Hello We are sorry if he courier was outside eh times given. The times are estimated only and the deivery can be outside of this depending on how well earlier deliveries have gone. In The London area this can take longer to deliver due to it being a very busy area. We also apologise if you did not see the times that should have been sent sent via email. Kind regards Roseland

Posted 3 years ago

“Nice tv unit and good customer service but badly let down by very poor delivery by a useless courier firm”

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Posted 3 years ago

“Bought three lot s furniture from Roseland excellent quality and a 3day free delivery excellent”

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Posted 3 years ago

“If I had received the furniture I would be pleased to comment. It has been in transit for almost 2 weeks and still no sign of it arriving. Your customer service dept have been a waste of time in tracing my delivery and I still have no idea when i am going to receive the goods”

Helpful Report

Posted 3 years ago

Hello, We apologise for the delay, we have contacted them many times about this and are yet to have a response. We will make sure you updated as asap. Kind regards Roseland

Posted 3 years ago

“The furniture was fine the low rating is for the delivery! No contact regarding day or time, the door bell rang and I opened the front door to find it just left on the doorstep!”

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Posted 3 years ago

Hello We are pleased you like your item . However we are disappointed that the delivery did not met your expectations. We apologise that his was not handed over correctly. kind regards Roseland

Posted 3 years ago

“The deliver took much longer than needed and the delivery driver that tried to drop at me the first time was exceptionally rude and aggressive. Chair is fine though”

Roseland Furniture 3 star review on 18th March 2022

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Posted 3 years ago

“Our nest of tables are good quality and just what we wanted. Excellent delivery and very well packaged.”

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Posted 3 years ago

“Superb quality and value for money. I am delighted”

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Posted 3 years ago

“Very happy with my purchase. Exactly what I ordered”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews