Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering from Roseland and I would order again. Came within the 4 to 6 weeks time frame, really well packaged no damage in transit and love the dressing table. Really good quality.”

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Posted 3 years ago

“It is a lovely, stylish blanket box that fits so well into our main bedroom keeping spare sets of bed linen nice and fresh. I'll happily shop with Roseland furniture again.”

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Posted 3 years ago

“The corner cabinet I bought is well made.”

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Posted 3 years ago

“Really pleased with the chair we ordered. Arrived on time and in perfect condition”

Roseland Furniture 5 star review on 10th February 2022

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Posted 3 years ago

“Lovely sideboard, very happy”

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Posted 3 years ago

“Reliable service and excellent quality goods.”

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Posted 3 years ago

“Well pleased with my bookcase ,delivery and packed with great care.”

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Posted 3 years ago

“Very pleased with furniture. Good service and arrived on time.”

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Posted 3 years ago

“Lovely piece of furniture at a great price extremely happy with it!”

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Posted 3 years ago

“A few issues with this company. Firstly they take payment for items which are "available" but take 4-6 weeks to deliver, secondly when my item of furniture arrived it was damaged in 2 places on the front of the cabinet, the damage had been painted over so had not happened in transit and had clearly passed QC in that state. I contacted them immediately and provided photos of the damage, they offered me a 10% reduction to keep the item however as the damage was on the front of the cabinet I requested 20% which I thought was completely reasonable. There were then several emails back and forth but the long and short of it was that they refused to offer any more than £50 a 16.6% reduction or they would collect the item but I would have to repack it. As I had cut off the packaging to open the item this wasn't possible and they advised I would have to wait a further 4-6 weeks for delivery although this was later reduced to 1-2 weeks. I am sure it would cost them a lot more than £50 to return and resupply me with a replacement item so they were just being unreasonable. Dealing with this company's customer service department was extremely frustrating and it was not possible to speak to a manager at any point. The quality of the furniture is pretty poor, the draws don't fit well in the unit, it's cheap imported furniture and overpriced for the quality but that said it still looks nice in my kitchen!”

Helpful Report

Posted 3 years ago

Dear Emma Gartside, We are sorry that you were not happy with the item, we try and resolve issues as quickly as we can, we do offer free exchanges on items that are damaged or have an issue with them. Unfortunately, if an item has gone out of stock there is a wait for items to come back in. In this case, we would offer a partial refund or a collection. I am sorry you were not happy with the options given. Kind regards Roseland

Posted 3 years ago

“Beautiful solid furniture. Have purchased from Roseland before and will again.”

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Posted 3 years ago

“Lovely piece of furniture, good buying experience”

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Posted 3 years ago

“An excellent company to deal with. Kept up to date with progress of order and top class customer service to sort out minor issue after delivery. Cannot fault them and would use again as well as recommend”

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Posted 3 years ago

“Very easy to order, quality product (dining table) and great delivery experience”

Roseland Furniture 5 star review on 9th February 2022

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Posted 3 years ago

“Item as described, fast delivery. Very pleased with purchase.”

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Posted 3 years ago

“I bought a tv unit, very happy with the service and the quality of the furniture. I added legs to my unit and it looks beautiful. Thank you”

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Posted 3 years ago

Dear Fadhel Abedalkarim We are very pleased you like your item and from looking at the photo, it looks great. We do hope we can be of service again in the future. Kind regards Roseland

Posted 3 years ago

“I have bought three pieces of the Chichester range from Roseland over the past few months. The furniture itself is very attractive however on separate occasions the sideboard and the TV stand both arrived damaged. The MDF back panel on the TV stand was not attached, Roseland refunded me £20 to fix this myself. The sideboard arrived with a huge hole on the top of the wood and looked like it had been smashed in. I had to return this item and wait 2 weeks for a new one to arrive. Delivery and collection were terrible, as Rosleand advise a day and time will be provided in advance which is not the case. The courier contacted me on the morning of delivery out of the blue to say my furniture was being delivered which resulted in me having to leave work last minute to let the driver into my house. When I queried this with Roseland they said only some of their couriers offer pre warning about delivery times, however this is not communicated at any point during the purchase of furniture from them.”

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Posted 3 years ago

Hello Katie Scott We are sorry we have not met your expectations. We can see that we exchanged your item for you and this has now all been completed. The particular courier we used will inform the customer on the morning of delivery with a time window for delivery /collection to take place. If there are any issues please do let us know at info@roselandfurniture.com. Kind regards, Roseland

Posted 3 years ago

“Small issues with the wood being slightly split in a couple of places. Fortunately it was on the side that sits against the wall so was not visible. If it had been the other side we would of had to ask for a replacement.”

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Posted 3 years ago

Dear Shirley Lang, We are sorry to hear there is a slight issue with your item, please contact us at info@roselandfurniture.com as we would love to help resolve this for you. Kind regards, Roseland

Posted 3 years ago

“Sturdy cabinet - good size, storage adequate”

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Posted 3 years ago

Hello Christopher Luck, We are pleased you like your item, thank you for the feedback. We do hope to be of service again. Kind regards,Roseland

Posted 3 years ago

“Chichester bookcase Sturdy and good quality”

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Posted 3 years ago

Hello Carol Robinson Thank you for taking the time to place a 5* review, we are pleased you like your item. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews