Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent design and condition, love it!”

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Posted 4 years ago

“I am very satisfied with the service and goods”

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Posted 4 years ago

“Bought the Newlyn small sideboard, finally found the ideal place to have it and now it looks great, very strong piece of furniture and solid as well, the price is good, much cheaper than elsewhere, can't wait for the coffee table and nest of tables to arrive.”

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Posted 4 years ago

“I looked for a bookcase to fit into a small bedroom space. Roseland provided just the right one. It is very well made of oak and looks strong and good. It is ideal for the purpose. What is more it was incredibly well packed for its journey and arrived in excellent condition.”

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Posted 4 years ago

“Excellent products. Items arrived well packaged therefore protected from possible delivery damage. Good telephone support when contacting company for updates.”

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Posted 4 years ago

“Very pleased with this piece of furniture.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Delighted with the service received by Roseland Furniture. My order for Bedroom chests were delivered well packaged and quicker than I expected . I would definitely purchase from them again.”

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Posted 4 years ago

“Fabulous thank you”

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Posted 4 years ago

“Exactly what was described, good quality furniture, very happy with it”

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Posted 4 years ago

“Great bookcase and the fact that no assembly required was an added bonus.”

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Posted 4 years ago

“My original order was unfortunately damaged when it arrived and although I received a quick response from Roseland Furniture when I sent a photo as requested on their website, I felt the returns process was slightly long winded as I then had to complete and online form and had to wait for a further reply regarding a replacement. It would be quicker if they included all the details regarding returns on the website. I also didn’t receive any prior email notification from the courier companies they use regarding delivery and collection of my damaged unit so hadn’t arranged for the unit to be left in a safe place. It would have been useful to have been able to speak to a member of their customer service team regarding arranging collection of the original unit instead of just email correspondence.”

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Posted 4 years ago

“Excellent service, looks lovely in the hall. Very pleased with my purchase”

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Posted 4 years ago

“Excellent service at competitive prices 👍”

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Posted 4 years ago

“I am very pleased with my tv stand, good quality and attractive. Was not, however, pleased with delivery. I was given no notification of when it would be delivered and on the one day I went out arrived home to find a card saying tried to deliver. It had in fact been delivered to my neighbour across the road (surely items should not be delivered to other people’s houses at present.) As I am 81 I had to rely on the kindness of my young neighbour to bring into my house.”

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Posted 4 years ago

“It’s hard to have anything bad to say about the service as my piece turned up a few weeks after ordering and I absolutely LOVE it!!! However... the fact that the phone lines are disabled and it takes 48 hours for anyone to reply to your E-Mail is concerning and I really hope this changes when Covid eases and people can be back in offices. I would be reluctant to order again (at the moment) due to living on an island and having to sort out alternative delivery. Once phone lines are up and running and if I lived on the mainland I would order again no bother at all!!”

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Posted 4 years ago

“The furniture was poor condition. It did not look like it did in the photographs. The wood was roughly cut and the paint was coming off the door handles. However I had a refund without any problems and customer services was excellent”

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Posted 4 years ago

“The web site needs to indicate wait times, can be 12 weeks. Also Roseland should be more willing to split orders to deliver itms which are in stock. Money is tken at order but long waits.”

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Posted 4 years ago

“Ordering easy and fast efficient delivery.”

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Posted 4 years ago

“We’ve purchased many items from Roseland in the past and have been nothing but pleased with everything. However, we recently purchased a set of drawers that arrived very damaged. I was offered a refund upon their return but I am yet to receive a collection date for the return over a week and a half later. Not a happy customer and unfortunately I won’t be recommending them nor purchasing any of their products again.”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews