Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the unit we ordered. Bit of confusion over who was delivering the item but sorted by email. Some of the handles were tarnished but these were quickly and efficiently replaced. Overall positive experience despite a couple of hiccups. Would use again.”

Helpful Report

Posted 3 years ago

“Items well packaged. Well made.”

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Posted 3 years ago

“Very happy with the delivery of my wardrobe (which came in 2 boxes.) Thankfully it looks great now that it's assembled. However, I do have one criticism: both boxes were filthy dirty with grime, and one box was covered in boot marks.., it's a wonder that the contents weren't damaged.”

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Posted 3 years ago

“Very good, as described.”

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Posted 3 years ago

“Amazing piece of furniture and really easy to put together. The only thing is they are charging at a rip off price and I saw in Asda the same stool for £25 I paid triple that so not very happy about this. Also the tracking they use XDP are absoutley awful - the tracking system doesn't work and they didn't deliver in the time slot promised nobody to contact. The tracking wasn't updated and turned up next day no warning however I was on my way out. Overall good product but not sure I will be ordering again due to extortionate pricing and the courier they use.”

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Posted 3 years ago

“Very happy with purchase. Oak has a good finish. Cupboard handles and drawer knobs easy to fit. Extremely well packed for delivery.”

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Posted 3 years ago

“Good quality and finish”

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Posted 3 years ago

“Arrived as promised”

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Posted 3 years ago

“I found Roseland very responsive to communication, the furniture is very sturdy and good value, however the carrier they used was very poor. They first of all kept me waiting in all day for a delivery that did not arrive, then they delivered the following day and about half an hour after the delivery, I received a message informing me of when they were going to deliver.”

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Posted 3 years ago

“Desk - very well made and easy to assemble”

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Posted 3 years ago

“Excellent Service delivery lovely mini sideboard”

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Posted 3 years ago

“Quality wood chest of drawers at a fair price, initial problem with faulty handles was quickly dealt with by the firm, I would certainly recommend them, and would use them again for quality ready-made wood furniture.”

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Posted 3 years ago

“The product was delivered without some of the parts required to assemble it properly. Its been a week since I reported this and I still don't have them missing parts. Hopefully they will arrive soon.”

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Posted 3 years ago

“Really happy with the marble nesting tables I purchased very stylish & match my living room lovely”

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Posted 3 years ago

“Delivery was quick as the goods were in stock. But the first chest of drawers we ordered a Surrey Oak large chest of drawers despite it saying it was heavy on the box and needed a 2 man delivery was delivered by one man in a white van with no tail lift. The item once unpacked was damaged, one leg was completely detached from the main body of the drawers and there was a large split in the centre of the chest where the drawers met. To be fair to Roseland the customer services were efficient and very polite but there was no replacement in stock so we ended up having to order a different item at a vastly increased cost. No discount was offered for the inconvenience, despite asking. The second chest a Zelah chest, 3 over 4, arrived very quickly, this time with a 2 man delivery but this wasn’t perfect when unpacked either, with the hardboard back which was simply stapled on, detached at the top in several places, which we tacked into place ourselves. However the chest looks good, but for the price I would have expected it to be perfect. Overall I like the furniture but do think it is overpriced for the quality.”

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Posted 3 years ago

“We are really happy with our furniture. The only criticism I have is the parcel delivery man left it outside our front door and did not ring the doorbell or knock on the door. We are both in poor health just now and had expected the item to be lifted into our hallway.”

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Posted 3 years ago

“Furniture looks nice, good design however overall finish is not the best quality, that said the two pieces are just for a spare room.”

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Posted 3 years ago

“Love the Lanner mini bookcase, shame about the delayed delivery !!!”

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Posted 3 years ago

Hello Thank you for your feedback, we are sorry there was a delay in delivery. We hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“Very well made, solid oak furniture and attractive to look at. Would highly recommend Roseland Furniture.”

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Posted 3 years ago

“Good communication throughput. Delivered within 5 days.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews