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Roseland Furniture Reviews

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

Company Reviews

Product Reviews

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

Roseland Furniture 5 star review on 3rd August 2022

Roseland Furniture 5 star review on 1st August 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 4 star review on 28th July 2022

Roseland Furniture 4 star review on 28th July 2022

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the Farrow bookcase - quality and finish is excellent and I didn't have to assemble it. It looks great on our newly decorated landing. The only reason for not awarding 5 stars is the sub-standard service provided by the courier XDP Express - they nearly caused me to cancel the order. But hey, all's well that ends well.”

Roseland Furniture 4 star review on 10th March 2022

Posted 2 years ago

“My furniture was despatched within the agreed time, and is of very high quality. The only issue I have is the courier - XDP - who they used to deliver my order. They are the worst courier I have ever encountered, so if you are unfortunate enough to have XDP deliver to you, expect them to not turn up at the agreed time, then turn up out of the blue when you are not home, mark your item as delivered and then never respond to your emails or calls and their app is useless. Thankfully, the customer service at Roseland is very good and they sorted out the issues with XDP for me. If i order from them again, I will request a different courier”

Posted 2 years ago

“Everything was as ordered but I was disappointed with the size, it was smaller than I thought but I should have double checked the measurements!”

Posted 2 years ago

“It was very easy to order from Roseland Furniture. My only issue was the delivery, after not receiving it when I thought I would (within 3-5 working days), I emailed and was told it was 3-5 days from the dispatch day. I think that should be made clear on the website, I was lucky that somebody was at home for the delivery.”

Posted 2 years ago

Hello, Thank you for your feedback, we are pleased you like your item, we apologise if the delivery information was missed, it does state that it is 3-5 working days from dispatch. Kind regards Roseland

Posted 2 years ago

“Good stuff, not perfect but excellent value for the price point”

Posted 2 years ago

Hello Michael Russell Thank you for your feedback, we are sorry to hear that the item is less than perfect. Please contact us at info@roselandfurniture.com so our customer service team can help resolve tghis for you. kind regards Roseland

Posted 2 years ago

“The item is fantastic - but the delivery and information regarding delivery was very unforthcoming and slow”

Posted 2 years ago

“Good quality at a reasonable price.”

Posted 2 years ago

Dear C J Divall, Thank you for your feedback, we are pleased your item. Kind regards Roseland

Posted 2 years ago

“We were very pleased with the bookcase that we ordered and the guy who delivered it was very helpful”

Posted 2 years ago

“Roseland furniture are a high quality producing company. I bought a chest of drawers for a bedroom and was well pleased in every sense by the product and value. Sadly I would not wish to purchase any further products unless they used an alternative delivery agent who proved inflexible, difficult to deal with and far less helpful than many of the competition couriers. Sad.”

Posted 2 years ago

“Pleased with the product and the quality,however there was a problem with missing fixings but this was resolved under a week so thank you customer service .”

Posted 2 years ago

“Very nice smaller than I expected but match my bed and look great”

Posted 2 years ago

“Easy to use website and fast delivery”

Posted 2 years ago

“This London Oak small cupboard is ideal for the purpose it was intended for-to tidy a cluttered corner of a small flat, It has the appearance of authentic wood throughout with the additon of a slight crack by the hole made for the handle.”

Posted 2 years ago

“Good quality. Happy with my purchase . Good size , not too big not too small”

Posted 2 years ago

“The London oak TV stand looks nice . The delivery time was reasonable . Built quality is better than average . Only gripe was I got a courier dispatch notice on the Monday and no further information until it turned up here about 3 or 4 days later . This is annoying when you have to sit in for days at a time when you don't know when something is coming . So I would say communication could improve . But other that all good ☺️”

Posted 2 years ago

“The chair is lovely. However the reason for four stars is the courier company you used. Box dumped on ramp outside door, didn’t even wait to see if anyone was in and box had been ripped.”

Posted 2 years ago

“The furniture was excellent, and exactly what was described. Well made and extremely well packaged. The only reason for not giving 5 stars was the confusion caused by the courier company that Roseland use. I didn’t know when the delivery was going to take place until very late notice and was given misleading information at the start of the delivery process. But I want to emphasis that the furniture products themselves were superb.”

Posted 2 years ago

“We are really pleased with our Bookcase that we recently purchased from Roseland Furniture. It fits perfectly into our home. The only negative thing was it's delivery, I found an email in my spam the day after it was delivered to our neighbours house, which arrived at 7.30am on the day of delivery saying delivered would be that day between 10.30 - 12.30, but it arrived at 14.08! However, no note was left in our house to say it had been delivered. Usually, when I've had items delivered before I have always had a text or email at least the day before the delivery. This is why you only have 4/5 and puts us off ordering from you again.”

Posted 2 years ago

“This review relates to the 'London Oak' nest of small tables. The quality of the product is excellent. The reason I have given them 4 stars is because of the scope to improve their communication relating to the progress of orders. I was told the item would take 4-6 weeks to arrive, and it did take 6 weeks. From the confirmation of order email the next one I had was 6 weeks later to say that the item had been despatched. As it was at the upper end of the delivery window, and I had had no further updates, I was concerned and about to chase it. Perhaps an interim stage in the order process saying 'your order is being processed and we estimate it will be despatched on xx/xx/xx'. would be helpful.”

Posted 2 years ago

“I'm delighted with my sideboard now it has arrived. Was disappointed with how long it took to arrive. It does say 4-6weeks when you order but it took the full 6 weeks. Actual delivery made me very angry, got a message in the morning saying it would arrive that afternoon. Not acceptable, luckily my neighbour took it in. I think they need to use better couriers, most inform you well in advance and enable you leave instructions without having to download an App.”

Posted 2 years ago

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Roseland Furniture is rated 4.5 based on 22,917 reviews