“So I ordered a fall monitor for my father (he had a stroke) and the company sent it first class next day on Monday with Royal Mail and now its Wednesday and still nothing. When I put the tracking number in the website all I get is 'An update will only be provided when we attempt to deliver your item' so basically their system only tells you anything when they decide to get of their asses and delivery' Shameful!”
“Most of this postman's who works for royal mail are probably not the sharpest tools in the shed and they probably cant read the address /door number and cant deliver your parcel as well. . This time I ordered item worth £12 from PartsForVolvo with 48h tracked KT130852322GB and supposed to be delivered yesterday. I tracked this item today and it says it was delivered yesterday to my door at 12.13 pm where I was at home whole day. Where is my parcel ?”
“Royal mail there like school leaver.Theyre rude imcompendant.Managment how do you sleep at night worst service ever should be shut down Crooked services.”
“Imported goods from US. Good arrived - 6 small pieces of plastic - that’ll be £12 for HMRC and £8 handling charge for Royal Mail!!! Paid on line using PayPal on their website and then went to pick from depot. Sorry - we can’t give you them since our system won’t update till tomorrow!!! Please read the email from Royal Mail saying paid. Nope ....Royal Mail need a card saying paid. Wake up Royal Mail, it is the 21st Century. Amazon forests I do fear for you due to the jobsworths at Royal Mail.”
“The Royal Mail parcel service is rubbish. No wonder the couriers are doing so well. Perhaps the Executives at RM should look at why and how the courier service works so well. They are better and cheaper!
As far as a fragile label on a parcel is concerned, this translates to throw it around as much as possible!”
“What went wrong? Royal Mail. 7 to 15 business days on standard mail to NZ? Rubbish! 2 mnths, still waiting. Will never again order anything from anywhere that uses Royal Mail. Sites should specify who they use as a carrier.
Buyer Beware, and avoid like the plague.”
“I've made an order through an UK online retailer and paid an extra $20 AUD for tracking service as the parcel will be travelling all the way down to Australia. The tracking was never update on RM's website. Very disappointed and stressful as the parcel contained my wedding invitations.
I think online retailers should specify which company they will be using for delivery. If I see that RM is the delivery company, I would probably shop elsewhere.”
“Ordered item on 48hr service. Had emails and texts from RM over 2 days saying it's out for delivery between 12.07 and 15.07. that day. Waited in all day.. Nothing arrived.. Even the next day it's still saying due for delivery the previous day?? Rang C. Service and even they said it should've been delivered. So where is it? Now looking at 6 days since dispatch and that's if it even arrives..48hr service?? Joke.”
“Waiting for a delivery with 2 cars on drive from Royal Mail only to find the idiot delivery driver didn't bother to ring bell or knock the door but just put a card through the letter box so I now have to go to the depot to pick it up myself.
I will never ever be using R.M again & will never order from a company that uses R.M”
“We are a U.S. company that manufactures and fulfills orders from London. Royal Mail lost (or stole) over 10 percent of our orders for three months. Customers were angry at us and blamed us for bad service. Royal Mail changed out sorting facility and started tracking everything, and the lost orders did improve but we still have an inordinate number of orders going missing. I think I'm ready to pay more to post with UPS.”
“I hate when I order from companies and they use Royal Mail, the service is always terrible! Twice the tracking option has told me they accidentally sent my parcel to a different depot, the tracking service is so far behind the times compared to companies like DPD, handling fees are extortionate and customer service is always making excuses. I wish I could choose which delivery company to use when ordering things online because DPD are definitely my favourite”
“Where do I start?
-Tracking items is an absolute nightmare as they never update there website so you waste money paying for Tracked&Signed.
-The don't redeliver despite having booked redelivery 3 times for the same parcel!
-They make stupid excuses whenever complaints and claims are made about lost parcels.
-They sign away about items being delivered when in reality, they haven't!
There awful service has effected me as an individual and as an employee at a company that uses their services regularly and heavily rely on them. I's time we find a new postal service”
“I tried to track my parcel with the Royal Mail Parcel Tracking service which kept telling me that it would update me once Royal Mail had attempted to deliver the parcel. So, with no idea when it was due, I waited in for a whole day but popped out the next day for some shopping only to discover a note stating that they had attempted delivery and sent my parcel back to the depot. If you are going to have a parcel tracking service then make sure it works. Otherwise, it is pointless!!!! 😡”
“I filled in a form for loss of item sent 1st class in May this year for £10.50 and I am still waiting for the compensation. I have never claimed off Royal Mail before.”
“ordered a dvd. and no parcel from royal mail got sent out 1st class guarnteed no services what so ever been a week since it was despatched its nothing but problems with your services if ostrich's burry there head in the sand you lot need to bury your heads in the sack in shame will you ever improve services No only take from public by putting prices up all the time shame on you”
“Had an item from China, cost £30, I had to pay £3.20 to custom, I had no idea when it arrived in the UK, I got no card telling me I had to pay
I only found out by contacting RM by chance. So I tried to pay for it online twice it said "ooop's that didn't work " so had to wait 25 minutes
on the phone and pay £11.20 an extra £8.00 for their fabulous handing charge and service an utter rip off for a monopoly, you cannot pay it to customs your self. So they can treat people with complete contempt, people need sacking!
Dave Leigh
I”
