“Fast Tracked a passport at the passport office in Liverpool. Got a text saying passport will be delivered by RM. Anyway, you can guess, passport did not arrive on the date stated. Went down to the local sorting office, only to find out that the passport had been stamped in Manchester, then sent to my local sorting office where it was STAMPED in, then lost.......... As you can image, I was mortified. Dealt with a duty manager, who really couldn't do very much apart from keep telling me it had not been found, and she is very sorry, she was very nice really. The issue was escalated to senior management - did I get a call or email from them, no - nothing - absolutely disgraceful, not even a letter in the post (LOL) to confirm the situation or apologies. Passport still not found, received another passport 4 weeks later. Not a happy bunny.... :(”
“Parcelforce delayed a valuable parcel £600 plus, giving no reason. When I complained they replied in a day by saying nothing more than for me to continue tracking the parcel. When I asked them to compensate the sender for the premium he paid for a 24 hour delivery (which now is more like 48) they replied that they only compensate if he fills in a lengthy form on their website. The customer servic does not investigate what happened to the parcel at all and their replies are all worded the same.SUMMARY: don't use Parcelforce, now a private company that rewards only CEOs and shareholders!!!”
“I am utterly disappointed and frustrated with my recent experience with Royal Mail. I had entrusted them with a highly valuable delivery which required guaranteed delivery and a signature from myself. Not only was this protocol disregarded, but the package was stolen from the delivery person.
I had expected the service, especially for such an important delivery, to be seamless and trustworthy. Instead, I found myself dealing with the stress and complications that arose from their negligence. What's even more frustrating is that I have provided proof of the stated delivery requirements and evidence supporting the incident.”
“Royal Mail. Its amazing, you pay for a service and it does not work, mail goes somewhere other than the intended recipient and they have a complaints procedure that does not work. Well done Royal Mail. Probably one of the most useless companies in the UK.”
“I sent a parcel abroad from a branch of royal mail. The man on the counter told me it should take about 7 working days to arrive. It's been 7 working days already and my parcel is still at the sorting depot in UK when I track it. So I called them today to check what's going on with that, only to be held 45 mins on the phone and then be told "because of unforseen circumstances, we cannot take your call, please call back later". Just lost an hour of my life waiting for them, got shut down lile that and they expect me to call them back again??? God knows where's my parcel and when it will reach the recipient.
Horrible service.
AVOID AT ALL COST”
“I moved house and acquired a redirection service. The mail went to the old address. I missed over 7 important letters. I sent a test letter to myself to the old address with Special Delivery Guaranteed Next Day. The test letter went to the old address. I contacted Royal Mail and provided evidence that the Redirection Service didn't work. They refused to put things right initially. When I attempted to call, their Customer Service dropped my call. Terrible service. I had to call over 10 times to get my money back for the service I didn't receive, including for Redirection and Guaranteed Next Day. They did everything possible not to give my money back. Only after I threatened with legal action, they gave my money back. The service was extremely bad. The treatment was extremely unfair. Avoid their redirection service by all means possible because you risk paying for nothing and getting no service, thinking your mail would be redirected. They are not Royal Mail but Royal Fail. It is a shame to use the "Royal" word for such a terrible service.”
“While moving house, paid for the redirection service which has totally failed. We have not received any redirected mail at all and today have to travel back to our old address to collect all the mail that has been delivered there. Over £80.00 for a service which Royal Mail have totally failed to deliver on!! Disgusting and they have done nothing about it since my original complaint which is now three weeks old, mail is still going to the old address. I am seeking a full refund and will take this matter to the claims court if I do not receive a full refund.”
“After speaking to a lovely lady Danielle in accelerate department she got my parcel on the move after getting lost , it was a memory blanket for a terminal ill family member so was glad they finally got it thankyou Danielle and also Lisa from Sunderland office who helped wiv getting the parcel safely to its destination,”
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Royal Mail
Reviews 108,699 • Average
TrustScore 3 out of 5
3.1
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Reviews
3.1
108,699 total
5-star
61%
4-star
11%
3-star
5%
2-star
4%
1-star
19%
Sandra
20 reviews
Rated 1 out of 5 stars
Updated just now
Shocking Service I give it minus 100 stars.
Wish there was a minus star because that's what I would have given!
Registered letter (International tracked and signed) accepted 9.20am on Saturday 8th AND still no movement on it!!!!
Arrived at Glasgow mail centre Saturday 8th July 4.58pm and it's not moved from there since.
When I called, they couldn't tell me where it was.......what did I pay for????
More than £8 for postage costs.
" Track your mail" it said!
" Delivery" 3- 5 days it said!
Absolutely disgraceful service.
Think twice before using Royal Mail service....I will in future.
Rubbish service.
Update!! Still no movement 15th July @ 07.20am...come on Royal Mail. GET A MOVE ON!
Further Update!! 16th July Still no movement from Glasgow Mail Centre where it has been since 8th July!!!
8 days of non movement !!!!
Would like an explanation.
Email complaint sent.....no feedback received. Does Royal Mail even exist?? I wonder ??
Reply to email received apologising for any delay but unable to provide further information than that on their website.
Update 17th July
9 days of non movement!
Still at Glasgow Mail Centre
Update 18th July
At Heathrow 3.20am
Leaving Heathrow 5.44am
Update 20th July
At Heathrow 3.20am
Leaving Heathrow 5.44am
Update 21st July
At Heathrow 3.20am
Leaving Heathrow 5.44am
13 days!!!!!! Come on ..
23rd July
At Heathrow 3.20am
Leaving Heathrow 5.44am
15 days!”
“What an awful Royal Mail ''improvement''! Since July 10th we cannot simple drop off pre-paid items as easy as before! In my situation, closest Royal Mail Delivery office in Bredbury is opened only from 8am to 10am! What to do for people who work up to 2pm, or, on day off want to lay down longer? Next brach would be Stockport Central Delivery Office, there is 8-10 and 4pm-6pm hours. Its worst hours picked as its massive peak hours to drive. Now click and drop customers got to go to Post Office and leave all big and heavy boxes in their small shops? You may want to say book a free collection, well, I tried today and it says no slots available for whole week! And when there will be a slot, from mid August you gonna start charging for collection, wont be free anymore. RM, what are you doing with customers??? You really want us to leave somewhere else? There are plenty other couriers. You do not value your customers at all by making our life harder. Make dropping off parcels easier!”
“Wish there was a minus star because that's what I would have given!
Registered letter accepted 9.20am on Saturday 8th AND still no movement on it!!!!
Arrived at Glasgow mail centre Saturday 8th July 4.58pm and it's not moved from there since.
More than £8 for postage costs.
" Track your mail" it said!
" Delivery" 3- 5 days it said!
Absolutely disgraceful service.
Think twice before using Royal Mail service....I will in future.
Rubbish service.
Update!! Still no movement 15th July @ 07.20am...come on Royal Mail. GET A MOVE ON!
Further Update!! 16th July Still no movement from Glasgow Mail Centre where it has been since 8th July!!!
8 days of non movement !!!!
Would like an explanation.
Email complaint sent.....no feedback received. Does Royal Mail even exist?? I wonder ??
Reply to email received apologising for any delay but unable to provide further information than that on their website.
Update 17th July
9 days of non movement!
Still at Glasgow Mail Centre
Date of experience: 08 July 2023”
“Do they actually deliver letters, we're lucky if we get a delivery twice a month!! I've missed several hospital appointments because of this lack of service!! Dreadful, they should be shut down!”
“I posted a tracked package from Northern Ireland to the Inland Revenue. It was important. It didn’t arrive and tracking was non-existent. I inquired at the Post office from where I sent it. They had no information but handed me a form to try to reclaim the postage. No help. I prepared a new set of documents to send to IR. I posted them this time registered post via the Irish postal service AnPost. I was able to track it to Heathrow. This second package never went beyond Heathrow. It hasn’t arrived either.
I ended up preparing a third package and send it with friends to U.K. who despatched it via courier. It arrived safely. Enough said.”
