“Absolutely awful service.
In my opinion they are always late, never on time. When I pay for service guaranteed on Saturday until 1pm delivery arrive on Tuesday. The customer service hides behind automatic functions, making a call to talk to someone is almost a miracle. Next, tracking no. never works, worst possible service and I don't mean the holiday season. They always have problems and facing issues.”
“Paid extra for 48 hour tracked delivery. Royal Mail confirmed they had it in Sheffield at 10.02am on Wednesday morning and package would arrive on Friday. Didn't arrive and on checking tracking that Friday evening and Saturday morning it shows it as still being in Sheffield. 72 hours and over in their own depot, not moving, fot a paid extra 48 hour tracking service. Useless. The postman knocked my door on the Friday and I thought he was delivering my package but no it was to take one in for my neighbour and he confirmed there was no package for me. Royal Mail need not therefore lie, as apparently they have done to others, and say they attempted to deliver as this did NOT happen. Useless service. Businesses being let down by, in my view a, impoetent Royal Mail parcel service.”
“2 lost items within 1 (!) Month!!!
1st was my dads death certificate,
2nd pressent for Christmas what was delivered to somebody else as tracking says - delivered...
Mayby postmen should take a picture of the reciever... i dont know, at the end of the day, we pay them for service...”
“They come, don't ring, don't knock on the door, they leave the note and leave ... I stay at home and wait for them, and finally I have to go and pick up my shipment 😒 so bad...always”
“On the 2nd December I posted my friends sons birthday present. His birthday is the 11th December so I thought I had given it loads of time to arrive. I posted his present at Edlington post office using 1st class signed for, his present still hasn’t arrived and is still showing as accepted at the post office. I have sent a complaint to Royal Mail but still not heard anything. My husband went into the post office to enquire and they said it’s not their responsibility. I am so upset because the same thing happened a few months ago. You pay first class expecting the parcel to arrive the next working day. The ironic thing is I posted all of my Christmas cards the next day 2nd class through the post box outside Edlington post office and they have all arrived. I will not be trusting royal mail again, truly disgusting service.”
“I ordered hand-made kitchen shears as a Christmas gift. Royal Mail processed them through quickly and the package arrived in pristine condition. Excellent service!”
“Postal service from this depot is generally awful. Very slow delivery of parcels and letters often put through wrong doors. It's been like this for years and continues on downward spiral.”
“On line purchase of postage used to be simple/ now it’s rubbish and not intuitive. Can no longer contact local sorting office have to use National number that doesn’t answer or cuts you off. Absolutely disgraceful- I can see why people now go to private companies- I will join the. Directors doing a good job of running the company down and won’t even pay poor postie for extra rounds !!”
“Continuously not delivering mail for days at a time, then deliver all at once, losing items and taking 14 days to deliver some small packets because they missed the items in their bags and just threw them in a cupboard at the delivery office. Tired of these people and the lazy attitude. And 14 days to deliver from UK to Netherlands a small packet, with hardly any coherent updates.”
“Missed a delivery and as I work can't collect during their limited working hours. Went through rigmarole of downloading app to arrange redelivery and got through to end of process several times only to be told there was an issue please try again later on each occasion. I have previously had an issue when a birthday card with a £50 voucher was deemed too heavy so wouldn't post without payment of £1. Didn't get to the collection point in time and was told my letter was returned to sender but no return address so lost for ever . Royal Mail is a shambolic and non Customer service based entity”
“Unreliable and unable to follow basic instructions, they have been told times many to put parcels in our safe place but no they take them back to the blessed sorting office .”
“on 12 seperate occasions now i have ordered from sellers from amazon who used royal mail i have had to have 3 packages refunded because they never arrived despite being claimed they'd been signed for, 8 where late by a substantial margin 1 arrived on time and the last was due on the 2/12/21 and it is now the 3/12/21 with no idea where it is because it has been out for delivery for 5 days now XD company is a joke. I refuse to use them.”
“I had a very specific time slot for a delivery today 02/12 between 12.18 and 2.18
reference number is FN214895619GB. I waited in especially. I was told that this is a second class delivery. It was posted on Monday 29th of November.
Why send an email with specific times if it is not correct and if problems why not send an update!!”
“Nowadays it is really useful/important to be able to track parcels. Other companies allow me to track the entire route - Royal Mail tracking just tells me if they’ve tried to deliver it. I know that - I would have received it or seen a card. I want to know if it’s en route, at the delivery centre, our for delivery, etc. They are really playing catch up.”
