“Worst delivery company by a mile. Unable to get things delivered on time, clunky/slow communication interface to allow recipients to leave instructions when not home”
“I am getting bored of parcels being listed as left in the shed, although they haven't. And also of deliveries taking 3 weeks to arrive. My postman even stuffs my letters through my letterbox, always bending them in the middle and ruining any documents. A once great service, now destroyed.”
“Paid for 2 parcels to be collected from home as advertised on their TV commercial. But nobody has collected them. What a con. Used their online service and was given a collection time but clearly it's too difficult to knock on someone's door and collect 2 parcels. I think a small child could have done the task better. Pathetic.”
“Been waiting forever for my package. Their tracking says that they delivered it (at a time when i was at work, so its impossible). My local post Office says that it didnt even arrive in austria. I literally cant reach royal mail - their number ist out of Service & i cant use their Chat bot or contact Form cause
it wants me to enter a post Code that is at least 6-8 characters long (austrian post codes only have 4 characters). I cant cancel the order either and ask for my money back from the sender cause its an Custom made item. I dont know what to do anymore.”
“Carmarthen Royal Mail Depot. It's quite frankly ridiculous that the opening hours for collection have been limited so severely. Collection closes at 11am in the weekday. This is cost cutting using covid as an excuse. Holding people's packages hostage.”
“I changed form purchasing from Ebay, because the Royal said they had delivered an item, but I never received it, they did not notify on email on the day, they did not show any proof of delivery, only map. It cost me £18, so I changed to Amazon, but now I am still waiting, and yes it's the Royal Mail. All company's should display who the delivery company before any purchase is made”
“Absolute 'Royal Joke'! Have to refund my ebay buyers as they haven't received their parcels 2 weeks after postage so now out of pocket. To Try speak to someone regarding this your waiting over an hour to be told don't know where it is? Tracking don't even work says update when delivered......nice one! Not only that I personally waiting for xmas parcel to come from relatives in Australia they posted a month ago I'm still waiting for that what is going on?”
“record email from Royal Mail "item advised to Royal Mail" complete with a tracking number. Checked several times and after trying various options found some info. Package sent via Netherlands postal service, fully tracked up to arrival in UK, however 5 days later it's still not recorded at Royal Mail, called their help number and was told "we ain't got a clue where it is!" Royal Mail unfit for purpose”
“Royal Mail 24hr tracked parcel accepted by the post office on 6th Dec now "estimated" to arrive "on or after" 31st Dec. - It only has to travel 120 miles within the UK!
Every day however, the post delivers a mountain of unsolicited junk sent more recently. What about delivering the service that ordinary customers have paid for Royal Mail?”
“Why oh why do we still use these jokers? Only when there's no other option from the company dispatching the goods... that's why. Absolutely hopeless!!! Paid express delivery for a Christmas gift on December 7th. Tracking shows it was sent out on time by the company but two weeks later still hasn't arrived after being shunted all over the country and back again!!! Absolutely pathetic service. We buy a lot from Amazon who never fail and deliver next day....no problems. The sooner Royal Mail go bust and disappear the better. I suppose they'll blame COVID, instead of their institutionalised laziness and apathy. Utterly pathetic, useless business. Unfortunately there's no option to give a no stars rating..”
“14 days iv been waiting for a parcel from coventry to Nottingham. I could have walked and fetched it quicker. Useless.
I hope amazon set up a delivery service and blow the royal mail out the water. Awful service”
“Horrendous service for small businesses.
I’ve had to refund many customers for parcels not arriving despite paying extra for a signature which they add an extra charge for.
Now I have to close my EBay shop early because I’m having to refund too many buyers as they say their parcels have not arrived and getting a response from Royal Mail is like banging your head against a brick wall. Absolutely useless and it’s about time we had more couriers to chose from and make Royal Mail realise they need to do better or loose customers because they obviously think they are untouchable and think they can treat customers in the way they do because there’s not many other options. I’m definitely looking into new couriers!”
“Ordered a package with Royal Mail Tracked 24, and 6 days later, I get an update saying it is due to be delivered today.
Called Royal Mail at 15:43 as package still hasn’t arrived, and was told there is an error on the website and it won’t be delivered until tomorrow, almost a week later on a 24h service.”
“They constantly miss delivery windows because their policy doesn’t guarantee delivery in the estimated time slot. Waiting times on support are horrendous for 2021 (soon 2022), I waited for 52min until I went through just to be told they don’t have the technology for live tracking and they’re “the bushiest company in the U.K.”. I’ve had to wait 3 days since the day Royal Mail received my item from the store for it to be delivered, and I live in London?! No support available for deaf people - I tried using texting, they don’t respond, no live chat with real human customer support available. I’d highly recommend choosing any other courier if available. I wish more companies were like Amazon - fast, reliable and with remarkable support!”
“Royal Mail had a quite small parcel on 3rd December to deliver to me. Here I am on 19th December (that's over a fortnight) and still no sign. What on earth is this company doing? Why are people still even using Royal Mail at all?”
“No post, no card, they just forged that they delivered my post and head off with my parcel who knows where. Stayed over 40 minutes on the phone just to be told that it has been logged in with all my details and wait but nothing else can be done. Im not surprised because Stevenage sorting office was always a mess but it became much worse over the years. Whats even more unique is that any other courier service in UK has drastically improved while Royal Mail has become sort of nightmare. They lost and mishandled so many parcels over the last few years that at this point i would like to advice others to stay clear of this Royal Mess and use a courier service instead.”
