“It was alright around 3 months ago , then it all went downhill. Waiting weeks for 48h tracked , 1st class and over a MONTH for 2nd class!!
I do understand the pandemic but Royal Mail seems to not care at all about their service and even important letters or packages are not coming. Some parcels are even being lost , am not surprised anymore.
If you are someone selling on eBay or in need to ship an item then steer clear of RoyalMail.
You will leave your customers disappointed or you will be disappointed yourself.
Today is the last day that am ever going to use Royal Mail , hopefully everyone starts doing the same and avoids all of this trouble since they are not even to be trusted with letters anymore.”
“Use to be reliable many years ago, but royal mail are definitely the worst delivery company. They have cost me money in refunds and items going missing. I now use other reliable companys to deliver my products, there using the virus as a cover to hide there useless service.”
“Absolutely shocking! Twice I sent parcel to address which was delivered by royal mail, 3rd time important parcel which was a mobile phone for a relative to keep in touch during this hard times since she broke hers, she is single mum with 2 young kids, keeping in touch with her was important, I've purchased the phone on ebay,,,, Sent it next day delivery, that was early last month, by tracking the delivery it shows incorrect address and then they sent it to National Retirn Centre, Since 30 April, Am still phoning them and apart from giving me reference and telling me it will take upto 30 days until they returned it.if I knew royal mail was like this...I would never have used it...Best stick to other private couriers.”
“My mail isn’t being delivered, my parcels are not being delivered, why aren’t Royal Mail recruiting more people to deal with this back log. So far this last 3 weeks, 3 deliveries including an important test result has failed to turn up. I blamed the private Laborartory company I used only to find out its Royal Mail. They also delivered my parents 60 th wedding anniversary letter from the Queen on the wrong day as well and that was BEFORE the pandemic so no excuse there at all. All items were tracked.”
“As a seller on eBay my customers are constantly saying their parcels are not arriving.. I have now so many negative feedbacks cus of royal mail I am now folding my business and eBay and have been offered bc a job in home and bargains. No headaches and payed on time .. what happened to nothing stops the Royal Mail on delivery .. oh yes shareholders and privatisation.. cheers to progress... NOT !!!!!!.😡😡😡”
“possibly one of the worst courier services available, terrible tracking system, little to no communication with you about when your parcel is going to be delivered, none of the features on the website even work? why even bother, literally nothing 'royal' about royal mail”
“I know royal mail like everyone else is going through a hard time but ive been missing over 15 packets from different customers from between 14 and 21 days. . Trying to get refunds from suppliers is extremely difficult and im out of pockets at prestent by alot of money. If thats not bad enough letters for hosp appointments and bank cards that arrive 3 weeks after being sent and when u currently go to shops who refuse cash and want you to use a card i havent got because there sat in some royal mail office is appalling . If you contact royal mail customer service no one seems to give a dam. Its time royal mail owned up to the mess there in and put out statements in the press . Ive got tracking numbers for goods and all i get is system wont show until delivered . What sort of service are we paying for ??
First class and 2nd class to me does not mean post in march arrive july if at all”
“Out of all the delivery companies it’s always the Royal Mail who lets me down! Attempted deliveries at unsociable hours. No pre messages about delivery times/dates. Every other delivery company can deliver my package to me, why can’t you”
“I ordered an item from an EBay seller and it was sent 24 tracked and a week later I’m still waiting because Royal dimwits sent it to the wrong delivery office an FCC now it’s being re-routed ! I will be giving the seller a bad review purely because of using Royal Mail and will never ever order anything online in future if they use Royal Mail !”
“I paid for next day delivery it came from London in one day and came to northern Ireland MC that was the last I heard of my parcel I have a tracking number.that was 10 days ago”
“Posted a birthday parcel to my gandaughter in London from post office colinton edin . Lost post sent 10/3 . Royal Mail is not interested , tried every avenue to recover , no one is interested , really disgusting . I claimed on line for compensation and the 3rd part of the claim won’t go through , I have got other people to check, they say it’s in order .
I spoke to a
Man about 4 to5 weeks ago he taken all the details , never heard a thing
A I walked in to a post office paid £3.55 for delivery . Parcel never arrived . Attitude of Royal Mail , who cares ,
“ DISGUSTING”😬”
“Parcel was not delivered because no one rung the bell while I was in the house. Have to 3 miles to pick it up tomorrow. Worst parcel delivery service ever”
“I know there is a global pandemic going on but for crying out loud, how hard is it to deliver people's mail?
Supermarkets are still managing to keep food stocked and on the shelves, chemists are still getting people's prescriptions fulfilled but by god somehow Royal Mail seem to be having a really hard time doing their one and only job.
They have simultaneously managed to lose TWO of my orders, lose my sister's birthday card, and have delivered another family members mother day card cut open.
Absolutely abysmal. Get your act flipping together.”
“Royal Mail are an absolute joke and disgrace, constantly using ‘coronavirus’ as an excuse for unbelievably poor service! Paying for 24/48 hour service and not receiving the item for over a week, is NOT acceptable, under any circumstances, especially when every other delivery service can still do it! If you can’t provide a reasonable service don’t bother at all!!!”
“Royal Mail returned a parcel to sender as address wasn't clear!
YET... they've emailed me 4 times to tell me this???
It's urgent medical equipment..... Why can't they email me to contact them to collect it from my local depot which it's been sat for two days???
Does nobody have a brain anymore, just robotic fu attitudes.”
“Ordered items on Ebay that supposed to be royal mail 48 hours it's now been over a week still no mail or parcels delivered to me they have lost a good few mail over a last few months mail not being delivered on time or lost in the post not once have royal mail apologised to me. There is one post woman who takes absoultely ages delivery mail to in my street it's just really really ridiculous the time she takes to deliver to my home address and others surely it doesnt take that long delivery mail to customers only few weeks ago she was seen chatting to people in the street for over 25 mins why are they allowed to do this is beyond me. They not paid to chat to people on the street. I waited in all morning and afternoon for parcels mail to be delivered. Come on royal mail you can do better then this”
